About Sunlightbywheel

Liz, It is working good! Thanks for all your help! It is greatly appreciated.    ... View more

Liz, I may have spoke to soon. Friday, when I wrote my speed was good, but it seems to have returned to the disapointing slow pace that it had been running. Thanks again. I will just wait until you hear something from the engineers. ... View more

Liz,  I think someone  may have already did something. It appears to be much better this morning. I will run some speed tests over the next few days to be sure and report back. Thank you so very much. ... View more

Yes, That is what I am saying. He said whatever he did with his phone was an app that only installers have and that was all that was needed. He said he could verify everything with it. I said that doesn’t sound any different than the tests the techs online have already run.. I even asked if he would check it at the back of the modem to verify the cable. I know the previous tech checked it at the dish and said it was good. My thinking was it should be checked at the back of the modem to verify it there as well. He assured me again that was all that was needed besides taking some pictures.. So in short and to be clear the tech did not replace any equipment or check the coaxial cable (the cable running from the modem to the dish). Thanks again so much ... View more

Liz, Just an update on this. The technician was out today and checked some things from his phone. He said everything checked out and there was nothing more he could do. Thanks again   ... View more

Thanks, Will there be any charge for the visit?  ... View more

Liz, Here is my updated test results. https://testmy.net/quickstats/Sunlightbywheel?type=user_name&q=Sunlightbywheel&limit=25&dateFull=06-14-2019   Thanks    ... View more

Liz, Thanks for the reply. I have power cycled the modem and have cleared my browser cache. I have did this in the past as well. I had everything else disconnected from the modem except my PC to make sure nothing was overloading the connection. Sometimes a power cycle does help some but, usually just briefly. It is a light rain or overcast here but this kind of weather has never really affected my service. It really takes a pretty severe storm, usually to my south to effect me. It took me over 3 hours to download a 12 MB file for my daughter for school today. I want to say I have had Hughes net for about 10 years and it has for the most part always worked well enough for me. I never really have ran any speed tests in the past because it usually would work. I have checked everything I can think of on my end. I do know something is different in how it is working now and its not good. Thanks again for everyone's help. Here is the link for my speed tests https://testmy.net/quickstats/Sunlightbywheel ... View more

I finally was able to create an account at testmy.net.It kept timing out. I have only ran 1 test so far with a 3MB file. This is the link. https://testmy.net/db/rV4lVunLc ... View more