The same has happened to me! I just got charged 400.00 for early termination. I terminated because it did not work! The salesman lied to me . I described all that I needed to do on the internet and was assured of high speeds. Unlimited data. Etc etc. It was immediately bad and I complained from day 1! Slow speeds dipping up and down. Being told I have "too many devices" 8 reduced to 5 and still told the same BS. Dropped emails cost me $7000.00 in business sales!! Told by tech support that Engineers would work on it and call me back. No call . When I asked was told they couldn't reach me. Then I ask what number they called and it was a number that was not nor never mine! Again more BS about checking speeds. More admission of a problem and no solution. I did your connectivity test. Have a screenshot. Bel oil w par by 10%! Got fed up and cancelled and immediately charged 400.00!!! This is not rightI have been jerked around from day 1! How do I get that 400 refunded which 1 customer service said I shouldn't be charged because I am getting substandard service!!
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