Hello @lissabwayne,
Thank you for posting and welcome to the community. I am sorry to hear you may have been misled during the sales call. If you simply wish to reduce your current monthly bill, you can call 866-347-3292 and have your plan lowered to the 10GB Service Plan. If you are looking for further compensation, I will need to review the sales call for confirmation. Please let me know what you would like to do going forward.
-Damian
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