Greetings, I called on July 2 to cancel my service after completing my service agreement and was assured I would not be charged for July. Today my bank account and was automatically debited for $69.99. I did not authorize this transaction. When I called today, the first agent I spoke to said that the gentleman who assisted me on July 2 did not process my cancellation correctly and advised me to call back to speak with billing about a refund. I called billing and they said that they see where the gentleman made the error and can listen to the phone call, but they cannot refund me for ten more days. I also asked for a confirmation of my cancellation as I am a little nervous now that I will continue to be charged, but they said they cannot send anything to me. I really wasn't expecting to be charged for July (since my service was cancelled) and now I am out $69.99. My case number is 122440406. Can you help? Thanks
... View more
