Thank you for reaching out to us and welcome to the community. I am sorry to hear you experienced this. There is, unfortunately, nothing that can be done to make the 10-day process faster. This is a set parameter for our refund system. In regards to cancellation confirmation, you can log into your support center account and view your final bill as well as check your email once your grace period has ended. You will receive an automated email confirmation of your terminated status. As it stands, what you paid was your final bill, and there are no scheduled payments to be deducted from the account going forward. If you are concerned with your payment method being automatically charged in the future, I recommend calling into our support line and having your payment method switched to the invoice option, after you receive the refund. It is important to not change the payment method right away, as it must be the same payment method used that receives the refund. After receiving the refund, switching to the invoice option would also allow you to receive confirmation of your final bill in paper form.
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