Good morning Zoezy1122,
I see it's your first post here, so welcome to the community! Glad to see Gabe has already stepped up and provided good information for you. The service terms and conditions, as well as the legal site on which these conditions are available for review, is provided over the phone by our sales reps (and e-mailed in the welcome email). Agreement to these terms are required to process the sale; only if one decides not to go with the service, can that person cancel before installation without any Early Termination Fee. Once the installation is signed off on by the adult present on site, the ETF terms apply.
Please check your private messages (PM) in the top right corner of the community page as I will send you a PM to further address your concerns.
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