@Robertnmjr If you've purchased tokens but they were never applied to your Data Token bank you may need to add them. Check where you normally buy Data Tokens. If you see any Free or Prepaid tokens you can click them to add them to your Data Token bank, after which the amount added will show in that bank. It's never added to your Service Plan or Bonus Zone data banks. This applies to Gen4/Gen5 service.
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