Hi soaperguyngal,
I see it's your first post here, so welcome to the community! As maratsade said, the resources in this community are for residential customers as we don't have the tools to assist with business accounts. What I can see on your account, however, is that you were able to reschedule your installation to tomorrow! Fantastic! Moving forward, if you have any concerns, your best bet is the business support line: 800.347.3272.
Your patience and understanding are much appreciated.
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