About Katie0

motobojo- We can see how you might be concerned, particularly when a new poster happened to be in  the very small Jupiter 1 area.  We're moving thousands of customers off #1 and on to #2 everyday, balancing the network to provide the promised performance for those served by both satellites.  With exceptions, like michaelbutler, we're working with him to resolve his issue today.   We're happy to have you posting. ... View more

MzLiz- Your suggestion is worthwhile.  Let me see if I can provide some corporate insight.   One of the best advantages to online Communities is the objective feedback that customers offer each other in posts exchanges.  Frequently, customers come to post only complaints without caring to heed the good, learned advice of our long time customers.  Satellite internet is different in many respects than cable and DSL.  Customers that don't understand the true difference may come into the Community with "guns a blazing", dismissing sound advice.  That's tough to take on a regular basis. Now, that being said, your post will alert us to watch for too aggressive responses going forward.   ... View more

John - Well, our interest is peaked...we're investigating.  Stay tuned. ... View more

Stacey - Glad you joined us.  Your concern is understandable. We can fix this for you.  Let's try to get it working as it should first.  We'll get that technician out.  If it's still unsatisfactory, we'll review the sales conversation and see  if we can work something out.     ... View more

Daniel -Christopher is a fellow community member offering assistance based on his experience. That's what we do here in the Community.   All of your call center tickets as documented were reviewed by the community moderators before we posted this morning.  Between your posts and the ticket notes, we have attempted to understand your problem, offer billing assistance, set up a call from our moderator and already extended your trial period.  You can either work with us to improve your performance and clear up the billing issues or continue to complain.  We're here for the former not the latter, if our assistance isn't of value. ... View more

Daniel - Christopher is right.  This is quite unusual.  In investigating your account we can see that you contacted us earlier in the year in reference to NetFlix and VoIP issues. If the sales rep misled you - that's unfortunate.  We can fix that here.  We're removing the VoIP charges for Jan and ensuring it stays off.  We also want to understand if the HughesNet service is not meeting your expectations, maybe we need to bring in advanced support.   You'll be contacted later today confirming the Jan credits to your invoice and follow up on any other service performance concern you might have.  Most of all, thank you for posting so we can get to the bottom of the problem.  ... View more