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Katie0
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Joined 15 years ago
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Re: R.I.P. "Gwalk900"
This is an important time to extend our thanks and appreciation to all the selfless HughesNet Community contributors, helping each other day after day. When we first started this Community, our hope was to make it more than a place for single posts from subscribers with little sustaining value. Our goal was to make it a living community, centered around HughesNet service but more… It’s the pictures, the humor, the family events you all share that make this community alive. Those of us at Hughes that get to serve you here are grateful for making our job so worthwhile. Katie7KViews5likes0CommentsRe: I don't know about anyone else, but I'm getting tired of it...
GabeU - You should know that the Hughes Community moderators, corp. engineers, installers, technicians and field staff have tremendous respect for your technical experience and ability to logically explain satellite internet technology to the average user. I’m looking forward to speaking with you and will reach out this week.13KViews4likes0CommentsRe: New Gen 5
motobojo- We can see how you might be concerned, particularly when a new poster happened to be in the very small Jupiter 1 area. We're moving thousands of customers off #1 and on to #2 everyday, balancing the network to provide the promised performance for those served by both satellites. With exceptions, like michaelbutler, we're working with him to resolve his issue today. We're happy to have you posting.11KViews0likes0CommentsTry a Monitoring App to See Your Network Activity
Some of you have already discovered the benefits of seeing the uses of traffic on your network with GlassWire. Others prefer WireShark. And, some of these apps are easier than others. The beauty is - you can monitor your usage without guessing where its going and who is taking it. There are free versions available for you to try. No, we're not offering to support it. Nor will the call center agents be able to assist you with it. But, we here in the Community are using it in our lab and like what it does. Those of you that have found these apps useful, may want to add to what's already been posted.12KViews1like14CommentsRe: Here's an Idea for Upper Management
MzLiz- Your suggestion is worthwhile. Let me see if I can provide some corporate insight. One of the best advantages to online Communities is the objective feedback that customers offer each other in posts exchanges. Frequently, customers come to post only complaints without caring to heed the good, learned advice of our long time customers. Satellite internet is different in many respects than cable and DSL. Customers that don't understand the true difference may come into the Community with "guns a blazing", dismissing sound advice. That's tough to take on a regular basis. Now, that being said, your post will alert us to watch for too aggressive responses going forward.5.5KViews4likes0CommentsRe: Case #46180163
Stacey - Glad you joined us. Your concern is understandable. We can fix this for you. Let's try to get it working as it should first. We'll get that technician out. If it's still unsatisfactory, we'll review the sales conversation and see if we can work something out.6.5KViews1like0CommentsRe: Please read first before agreeing
Daniel -Christopher is a fellow community member offering assistance based on his experience. That's what we do here in the Community. All of your call center tickets as documented were reviewed by the community moderators before we posted this morning. Between your posts and the ticket notes, we have attempted to understand your problem, offer billing assistance, set up a call from our moderator and already extended your trial period. You can either work with us to improve your performance and clear up the billing issues or continue to complain. We're here for the former not the latter, if our assistance isn't of value.5.2KViews3likes0CommentsRe: Please read first before agreeing
Daniel - Christopher is right. This is quite unusual. In investigating your account we can see that you contacted us earlier in the year in reference to NetFlix and VoIP issues. If the sales rep misled you - that's unfortunate. We can fix that here. We're removing the VoIP charges for Jan and ensuring it stays off. We also want to understand if the HughesNet service is not meeting your expectations, maybe we need to bring in advanced support. You'll be contacted later today confirming the Jan credits to your invoice and follow up on any other service performance concern you might have. Most of all, thank you for posting so we can get to the bottom of the problem.6.2KViews1like0Comments