Forum Discussion

Roseht's avatar
Roseht
Freshman
8 years ago

New Gen 5

Hello, I am a new customer that just got Gen 5 installed yesterday. Last night while my wife and I were using it we noticed things were very slow. Before getting the service I  did my research and k...
Performance
  • Liz's avatar
    Liz
    8 years ago

    Hi Roseht,

     

    Thank you again for replying to my PM and working with us to address your concerns. All the details are in my last PM to you. Please don't hesitate to contact us again if you have any additional concerns, we're glad to help.

     

     

motobojo's avatar
motobojo
Junior
Liz wrote: Here's a map of the EchoStar 19 beams in blue, it might be hard to see since the EchoStar 17 beams are underneath in white. You'll find that a large portion of Wisconsin, as well as Iowa, is not covered by EchoStar 19.

Forgive me for being unable to read / comprehend the map to which Liz refers.  Can someone who does understand it look at my location (see below) and tell me if I'll be served by an EchoStar19 (J2) beam?my location

 

 

Thanks.

Katie0's avatar
Katie0
Admin
8 years ago
motobojo- We can see how you might be concerned, particularly when a new poster happened to be in  the very small Jupiter 1 area.  We're moving thousands of customers off #1 and on to #2 everyday, balancing the network to provide the promised performance for those served by both satellites.  With exceptions, like michaelbutler, we're working with him to resolve his issue today.   We're happy to have you posting.