- HughesNet Community
- :
- About DisgruntledUser
HughesNet Community
About DisgruntledUser
Freshman
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
9
Posts
0
Kudos
0
Solutions
Contact Me
| Online Status |
Offline
|
| Date Last Visited |
11-15-2019
09:20 PM
|
11-09-2019
10:04 AM
Curious if there is a way to throttle bandwidth on user side during anytime (daytime) data usage so anytime data will last longer?
... View more
- Tags:
- bandwidth
Labels:
- Labels:
-
Data Management
10-08-2019
07:03 PM
@Liz wrote: Hi Anthony, I'm seeing it on my end now, can you please confirm you can access that e-mail account? Yes @Liz I finally am able to login to the email server again under the proper account. ( and its under the current SAN) Its a shame I wasted a week with phone support, I suppose I should have came to the help forum first. I appreciate the help. Wow my inbox is full of spam after 10 days! (Yes I have filters on, thats a battle for another day) Thanks again-
... View more
10-08-2019
09:50 AM
@GabeU wrote: Not to be pedantic, but no one is actually paying for their HughesNet email. It's a free extra that comes with the internet service. It's wise for HughesNet customers to have a backup email from one of the major free services, like Google, Yahoo or Outlook (Microsoft) or whoever you like. Or, even use the HughesNet email as the backup, and the other as your primary. Keep in mind that, if you ever move on from HughesNet, you lose your HughesNet email. This is not at all an excuse or in any way an attempt to dismiss the frustration of those dealing with the email issue, which I have no doubt is not only extremely irritating, but may actually be causing genuine problems. I very much hope that the issue is fixed soon so that everyone can once again access what they need. I hope you work for Hughesnet; If you don't you should. Please realize that nothing in life is free, other than air. You can slice it anyway you want it, but for $70 a month I am paying for x # email accounts, alloted data, and service. When these dont work as stated in the agreement, customers get disgruntled. I have been with HN since 2011 and had no intentions of leaving for another service. There shouldn't be any reason to have a duplicate or backup email on a free server when your using a paid one. Everything ***should*** be secure and backed up on Hughes' system and retrievable after a glitch in their system. It's not that things shouldn't happen. It's how prepared you are to handle them when they arise. After 4-5 phone calls and back and to on forum I would think it would be fixed. If you dont have a problem with any of this, I dont even know why you're chiming in.
... View more
10-08-2019
09:33 AM
@Liz wrote: Good morning Anthony, Please check your private messages (PM) in the top right corner of the community page, I'll send you a PM to further address your concerns. NO! NO! NO! OMG I about lost it Liz. I about freaked when I couldnt log in a few minutes ago, then had to do a password reset! the ak.xxxxx account is my only way to access the (gen4) account and this forum. The account I need fixed is a.xxxxx account. a.xxxxx is the original account on the original SAN#. I dont care which SAN you want to attach it to. That is your world. I just need it to work in mine. ak.xxxxx is basically a dummy account that I had to use when HN screwed account up during the Gen4 upgrade. BUT DO NOT DELETE IT OR CHANGE ITS PASSWORD. Again, I use and all my contacts use the a.xxxxx account. Its the one I need fixed. I keep explaining this and its like everyone doesnt understand. Its been over a week now...
... View more
10-04-2019
06:33 PM
@GabeU wrote: @DisgruntledUser wrote: The Old SAN is a remnant of the old system I had upgraded to Gen 4 a few years back. I do recall issues getting this email address working after the Gen 4 upgrade, playing phone tag for several days and arguing my case that I shouldn't have to get a new email address every time I upgrade (which is what I have been told by several of your reps in the past, and why IM STILL USING GEN 4 and not UPGRADED TO GEN 5... TO AVOID THIS NONSENSE) It's interesting that your SAN had to be changed when you upgraded to Gen4. I've had the same SAN for many years, possibly since I first got HughesNet in 2004. I just checked an old bill from 2012, which was a few years before I upgraded to Gen4, and it's the same. I don't remember when I started using my Hughes email, though I know for sure I was using it when I had Gen4. It may be that I didn't start using it until this current Community went live in late 2016 or early 2017, though I don't remember for sure. When I upgraded to Gen5 in late March 2017, however, nothing changed with it. Same email. It may have been the way their contract installer did the upgrade, I didnt understand getting a new SAN either. Im still billed for Gen4 on the old Gen3 SAN. It's a mess and it confuses the HN reps more than it does me. I have to explain it to them, **bleep** its their screwup, not mine lol. Ive been with HN since 2011, for lack of other options.
... View more
10-04-2019
06:30 PM
Jim, I think theyre probably just being nice as possible trying to buy themselves time, as they obviously dont know how to fix their problems. Rep I spoke with Monday told me he was giving me an additional 2GB of data for my trouble. Guess what? No data. Yes they do lie, or are just generally dazed and confused. As a side note, I recall after the Equifax breach, having a darkweb scan or such on my accounts, and the only one that was listed as suspect for possible security breach was the hughesnet email account. I don't have an easy password on any accounts, and all are quite different. To list it as suspect, and now Hughes Engineering is having multiple access problems across their system, it comes to mind that a possibility of a security breach may have occurred, system wide. Of course they won't tell us that, just wait 48 hours. Miracles do happen. Much longer than Monday or Tuesday I will look into filing a complaint with Better Business Bureau and possibly going to Viasat. Life's too busy for this nonsense.
... View more
10-04-2019
05:52 PM
JIM>>>You are both referring to the 403 ERROR many are getting. I think the reps are confused and bunching me in with your issues. I am not getting a 403 Error. I cannot log in on main account (INCORRECT PASSWORD), other email addresses I have in plan post- Gen 4 working fine. If you have already complained elsewhere, I see no point mentioning a different problem on this post. I did ask if anyone had email issue, but yours is different issue than mine, and I apologize for being a bit brash, but in 2019 we shouldnt have these issues.
... View more
10-04-2019
05:38 PM
Everyone I have dealt with at HN has been real friendly, I'll give you that. As far as resolving problems, not so much. If the email has been transferred to the new SAN, it seems that you should be able to see it. I would not call that "complete". Sorry I'm getting a bit shorter tempered, but this has rocked on long enough, now you're telling me next week, the last person I spoke with gave me the usual 48 hours. Ho-hum. Meanwhile, I have been migrating many profiles to use a yahoo email account. This is totally ridiculous. The Old SAN is a remnant of the old system I had upgraded to Gen 4 a few years back. I do recall issues getting this email address working after the Gen 4 upgrade, playing phone tag for several days and arguing my case that I shouldn't have to get a new email address every time I upgrade (which is what I have been told by several of your reps in the past, and why IM STILL USING GEN 4 and not UPGRADED TO GEN 5... TO AVOID THIS NONSENSE) The last rep I talked to around 415 PM today assured me engineers were working on it and would get it resolved. If everyone has "went home" I guess nobody is working on it. The rep I talked to Monday told me first my account was "inactive" I said for how long? He said 3 years. I told him that I just checked my email last Friday and Im still billed (autodraft) on the OLD SAN!!! Oh, let me put you on hold and check on that. Sure. I can wait. What a friggin mess Hughesnet is.
... View more
10-04-2019
04:39 PM
I have never, ever, dealt with a company so incompetent that cannot fix their own problems they create. My email/main login was working fine last friday (9/27)morning, but havent been able to access it since, system claims password is incorrect. I called hughesnet Monday 9/30 (didnt attempt over the weekend to avoid being connected to an overseas call center) to report the outage. I called 9/30, HN(Frank) asked for 48 hours, not working after 48 hours, called 10/2, HN(Richard) asked for 48 hours, claiming engineering is having "issues". He assured me it would be fixed within the 48. Still no go this morning 10/4, called HN(Tony G.) and he said give engineering 2 hours. Nothing. Called back after 3 hours (This time "Wade W") and he is saying that Hughesnet is having trouble with email for many people, a glitch in the system, and reassured me engineers are working on the problem and my case has been escalated. O yeah, wait 48 hours! BTW, this seems to be a separate issue from what others are having (404 errors, etc) I cannot access only the main email address I had back prior to Gen 4, I assume it was a Gen 3 system. It was attached to the old SAN DSS# (which I still get billed under) and all other email addresses are on new SAN. I cannot access the particular email, nor retrieve password, as HN states password retrieval questions have not been set up. Like I said, I have used the same login and password for years now and it just quit sometime after I logged in last Friday. Other logins on my account, such as the spouse and kids, working fine. In this day and time of electronic billing, autodrafts, estatements, electronic reservations, whatever, most of us rely on email to access our financial information,etc. And it seems HughesNet is NOT up to the task of providing timely resolutions to problems with their system. I mean A WEEK without email? Totally Totally ridiculous. I have been polite as possible to these phone agents, but I feel like screaming at the top of my lungs, or better yet, switching to the (only other) provider of satellite internet.
... View more
Labels:
- Labels:
-
Data Management
- HughesNet Community
- :
- About DisgruntledUser
