linesden
New Poster
Joined 6 years ago
User Profile
User Widgets
Contributions
Re: CANCELLATION FOR MISREPRESENTATION
I spent well over an hour on the phone working with tech support and the home advisor team, changing settings, changing bandwidths, resetting every device I own, checking video after video, making sure dish was clear, connecting and reconnecting, running tests (even after they said I was they could see I was getting excellent signal), and this was after it was newly installed the day before! What else, pray tell, is there to do? I assure you, posting in this forum, for answers that are also not solving my problem, was not my first step to a resolution.4.5KViews0likes0CommentsRe: CANCELLATION FOR MISREPRESENTATION
I refuse to pay a termination fee for a service that I am not terminating due to any reason other than not receiving said service. The service does not work in my location. Why would I stay and continue to pay, when I am not receiving the actual service?4.6KViews0likes2CommentsCANCELLATION FOR MISREPRESENTATION
I had this "service" installed on Saturday, and my usuage meter is still at 100%...care to guess why? Because, like so many others, the "service" doesn't work. I spent almost 2 hours on the phone with "tech support" on Sunday, who told me at one point that I needed to turn my television off and back on to "refresh" my netflix (that I use through a Roku). When I asked what that was supposed to do, I couldn't get an answer. The same tech also told me, that my picture was blurry and pixelated because my tv was "too big" (even though it was also pixelated and blurry on my cell phone), and that I may need to wait up to 3 minutes for it to "clear up". The data and speed tests they run are a joke! They will tell you that everything they see on their end shows I have excellent signal, yet my Roku will show downloading at 0 mbps. The final tech I spoke to increased my bandwidth to attempt to get clearer picture, but also admitted I would burn through my data faster, which will leave me at the end of the month with crappy service due to data caps and in the same situation. (Kind of wish that was the biggest problem, since at this point we still have ZERO "service".) We had multiple Hughesnet salespeople tell us that since all we would be operating would be a single Roku, in one room (sitting next to the modem) that we would have NO ISSUES with the exception of perhaps bad weather; however, it has failed to work since being installed. I don't have the time, or resources, to sit at home and deal with this every single day. We are way too early into this, for it to be a problem, and I can only forsee problems in the future. I want to cancel my service, without any ETF's. If that is not "available" then I will continue with other avenues until I reach the resolution I seek. I will not be locked into a contract, paying for a service I am not receiving. I was lied to, and Hughesnet mistrepresented themselves, and what they could offer.4.6KViews0likes7Comments