CANCELLATION FOR MISREPRESENTATION
I had this "service" installed on Saturday, and my usuage meter is still at 100%...care to guess why? Because, like so many others, the "service" doesn't work. I spent almost 2 hours on the phone wit...
Forum Discussion
"I had this "service" installed on Saturday, and my usuage meter is still at 100%...care to guess why?"
Also because for the first 20 days, your meter refills continuously. This is done as a courtesy so people can update their software without running out of data.
If you need to cancel your account, you can only do it via the customer service phone number.
You will have to pay a $400 fine for cancelling the account.
I refuse to pay a termination fee for a service that I am not terminating due to any reason other than not receiving said service. The service does not work in my location. Why would I stay and continue to pay, when I am not receiving the actual service?
You have not allowed the company (edit: the company reps on this site) time to check why the system may not be working for you and to attempt to make it work for you. Without this willingness on your part it's likely they will not be willing to let you off the hook for the ETF. The ETF is stated clearly in the subscriber agreement.
I hear you that your system is not working, but it's likely you will need to work with the reps on this site and run the tests that are required, before they can make a determination on ETF.
- I spent well over an hour on the phone working with tech support and the home advisor team, changing settings, changing bandwidths, resetting every device I own, checking video after video, making sure dish was clear, connecting and reconnecting, running tests (even after they said I was they could see I was getting excellent signal), and this was after it was newly installed the day before! What else, pray tell, is there to do? I assure you, posting in this forum, for answers that are also not solving my problem, was not my first step to a resolution.
