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Chelliance

About Chelliance

Freshman
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Date Last Visited
‎03-23-2020 01:16 PM

Re: Unreturned equipment fee

by in myAccount and Billing
‎12-23-2019 05:28 PM
1 Kudo
‎12-23-2019 05:28 PM
1 Kudo
I have received your message.  I will follow the instructions outlined therein.  Thank you for your help in working towards a swift resolution.  Please pass on my holiday wishes to the entire support team.  I know how thankless the job can be.  Have a very Merry Christmas! ... View more

Re: Unreturned equipment fee

by in myAccount and Billing
‎12-23-2019 03:03 PM
1 Kudo
‎12-23-2019 03:03 PM
1 Kudo
The information has been sent via PM. ... View more

Re: Unreturned equipment fee

by in myAccount and Billing
‎12-22-2019 07:53 PM
‎12-22-2019 07:53 PM
That's understandable. It's always busy around the holidays. Considering how long it has been, I don't think a few days delay will matter in the grand scheme of things. ... View more

Unreturned equipment fee

by in myAccount and Billing
‎12-21-2019 10:29 PM
‎12-21-2019 10:29 PM
Last fall (2018) we had problems with our connection. Tech support traced the trouble to a faulty modem and sent a replacement as well as a box/label to return the original modem.  I thought this had been returned, but discovered it packed and ready for shipping in the Christmas decorations container.   Is it possible to mail it back at this point and get the 125 I was charged credited to my account? ... View more
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