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Chelliance
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Joined 7 years ago
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Re: Unreturned equipment fee
I have received your message. I will follow the instructions outlined therein. Thank you for your help in working towards a swift resolution. Please pass on my holiday wishes to the entire support team. I know how thankless the job can be. Have a very Merry Christmas!4.3KViews1like1CommentUnreturned equipment fee
Last fall (2018) we had problems with our connection. Tech support traced the trouble to a faulty modem and sent a replacement as well as a box/label to return the original modem. I thought this had been returned, but discovered it packed and ready for shipping in the Christmas decorations container. Is it possible to mail it back at this point and get the 125 I was charged credited to my account?Solved4.6KViews0likes7Comments