Forum Discussion

Chelliance's avatar
Chelliance
Freshman
5 years ago

Unreturned equipment fee

Last fall (2018) we had problems with our connection. Tech support traced the trouble to a faulty modem and sent a replacement as well as a box/label to return the original modem.  I thought this had been returned, but discovered it packed and ready for shipping in the Christmas decorations container.

 

Is it possible to mail it back at this point and get the 125 I was charged credited to my account?

Early Termination Fee
  • Liz's avatar
    Liz
    5 years ago

    Got it, Chelliance! I've replied in PM to address your concerns, please check your messages. Thank you!

     

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    5 years ago

    Chelliance 

     

    It's unlikely due to it being so far outside the return window, but maybe.  

     

    The reps will be back tomorrow, though with them likely being short staffed due to the holiday week it may take them longer than normal to reply.  They'll be able to tell you for sure.

    • Chelliance's avatar
      Chelliance
      Freshman
      5 years ago

      That's understandable. It's always busy around the holidays. Considering how long it has been, I don't think a few days delay will matter in the grand scheme of things.

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Hi Chelliance,

     

    I see it's your first post here, so welcome to the community! Glad you found us, please private message me your SAN or the associated phone number so I can see what we can do for you. 

     

    Your cooperation, patience, and understanding are much appreciated.

     

      • Liz's avatar
        Liz
        Moderator
        5 years ago

        Got it, Chelliance! I've replied in PM to address your concerns, please check your messages. Thank you!