About hellovolchitsa

hellovolchitsa · ‎03-27-2024

Once again I'm back. Internet went down right around 3am. Power cycled multiple times, checked device, etc. All seems fine. Went to sleep assuming it would be back up and it is not. State code is 23.1.1. Sometimes it is 12.1.1 or 21.1.4. Phone support says it is due to the very light rain (even though it wasn't raining at 3am and I've had gen5 two months and it's never dropped due to weather and worse storms). Told me to wait until the rain clears but it is supposed to rain until late afternoon tomorrow. Not to mention someone local who has the same service, pretty sure same beam etc., has had no outages. Neighbors also seem to be fine. Thanks all. Edit: no codes now but still no internet on multiple devices. Just says "no internet, secured" on my desktop. It is cloudy but no rain. Edit 2: Power cycled again and it came up after yet another update and is now working so this can be closed.

hellovolchitsa · ‎01-12-2024

I am being helped privately but I am going to update this thread. Tonight when I woke up at 11pm, the internet worked perfectly. It was in FAP, but fast, everything loaded, I downloaded a few things just fine, Facebook was fine, etc. Until exactly 3am, it was like this. Even right before 3am, I watched - I had multiple downloads going, trying to beat the clock, and all of them were near 1Mbps at speed. Within the same minute my computer turned to 3am, every single download went down to 11kbps or lower, with most stopping entirely and failing. My iPad and phone could not even connect to the internet it was so slow. Almost no pages loaded, etc. I have been trying since 5am (thirty minutes) to log in to buy a token. I finally bought one. Once again, the exact moment I bought a token - and remember, I have bonus zone, I have 20gigs+ on bonus zone - it went back to normal. My downloads I started again and they finished within the minute. All pages loaded. My devices can connect again. It is using bonus zone data, but now, it works. I should not have to buy tokens for my internet to work *when I have data during bonus zones.* I should not have to buy tokens just to be able to access pages, when for years before, in FAP I could use it. Yes, I understand, my beam is apparently having issues. But it's really odd those issues go away immediately when I'm not in FAP, even if I have bonus zone data, just long as I'm not in FAP. I find that really peculiar, and I'm disappointed I had to spend *more* money to get access to the bonus zone I already have available.

hellovolchitsa · ‎01-11-2024

Also, please, before I get "you need to run speed tests" I CANNOT. The website won't load. That's how bad my speed is right now. When it did load (when I tried a week ago, hoping this problem would go away), it was the exact same as the previous time I posted.

hellovolchitsa · ‎01-11-2024

Thanks. Me too. At this point, I'm looking at other options. If I could afford the 600 fee for Starlink, I'd just do that, because this is ridiculous - especially since Starlink is a tad bit more expensive monthly. I have been happy with this service for years, had reasonable expectations, understood the issues with it and accepted them. But this is not acceptable, and paying this much for this sort of internet is also ridiculous.

hellovolchitsa · ‎01-11-2024

It is basically the same as my previous post, only the issues are now even more persistent. The internet is mostly fine if I have data - regular data. However, bonus zone only works for one hour (from 2am to 3am) and then it no longer works; pages do not load, nothing can download, a 20mb download says it will take three to four hours. I cannot load FB, google search, Hughesnet website, anything without refreshing a dozen times. Currently, my internet only works while in FAP from around midnight until 3am (with one hour being bonus zone) and otherwise it's unusable. As I said in my previous post in October, I have done countless things to alleviate this: tried new devices, connected directly to the modem, last time had my satellite adjusted and got a new modem, etc. It is the same issue across every device (including iOs vs. android vs. desktop vs. laptop). My internet goes down to 100kbs - IF I'M LUCKY- any hour that isn't midnight to 3am. It can be crystal clear outside with no cloud in the sky. I was told I would possibly be moved to a different beam in November (Jupiter thing? I don't know), but that did not happen. I was also told I would receive a discount on my bill - over ninety dollars for internet I cannot even use to look at Facebook or a simple, non-java browser game - until the problem was resolved. I had the discount for one month and that was it. This problem has been happening since I first posted in October. I have been patient. I am literally using my phone to tether right now because I have no other option, as it won't even load for me to log into here to post. There HAS to be something going on with my account that was not addressed before because otherwise, I do not know why I'm paying ninety dollars for internet I can only use three hours of the day at the middle of the night. And again, I understand FAP. I have had this service for *years.* I regularly am in FAP and before October, it worked perfectly. It slowed down, but it was usable, and it was fine. However, now it is not slowing down, it is UNUSABLE. I should not have to refresh to HughesNet website twenty times just to get it to load for I can try to log in, then have to refresh those pages (three - log in page, then the social media page, then clicking the account) an additional dozen times each. That is not the service I was promised.

hellovolchitsa · ‎10-19-2023

Token received and now here is where I am (ten minutes ago or so it would not load at all): :::.. Download Speed Test Result Details ..::: Download Connection Speed:: 45675 kbps or 45.7 Mbps Download Speed Test Size:: 65.7 MB or 67229 kB or 68842721.28 bytes Download Binary File Transfer Speed:: 5709 kB/s or 5.7 MB/s Tested At:: https://TestMy.net Validation:: https://testmy.net/db/34fMuFYYX TiP Measurement Summary:: Min 39.82 Mbps | Middle Avg 46.42 Mbps | Max 56.05 Mbps | 27% Variance Client Stats:: https://testmy.net/compID/45203551213701 Test Time:: 2023-10-19 12:13:40 Local Time Client Location:: Galax, VA US https://testmy.net/city/galax_va Target:: Dallas, TX https://dallas.testmy.net Client Host:: Hughes Network Systems https://testmy.net/hoststats/hughes_network_syste Compare:: 3% > client avg, 77% > host avg, 3% > city avg, 66% < country avg, 35% > world index 1MB Download in 0.18 Seconds - 1GB Download in ~3 Minutes This test of exactly 65.65 MB took 12.067 seconds to complete User Agent:: Mozilla/5.0 Windows NT 10.0; Win64; x64; rv:109.0 Gecko/20100101 Firefox/118.0 [!] I have not gotten anything about a private message and not sure how to access to look unless I'm just moving too quickly

hellovolchitsa · ‎10-18-2023

I just went to test it with my laptop because this is a good suggestion and the problem persists even when connected with the cable that came with the new modem. It's the same laggy internet that tests 0.01. (I couldn't get it to load this for I could post from it or share directly, but it was similar to the speed test above)

hellovolchitsa · ‎10-18-2023

Yesterday it was also bad but it was a bit cloudy and I was dealing with stuff, so I wasn't constantly at the computer to really keep messing with it until later. It was also a problem then; Monday it worked fine (as well as Sunday night after the hour long phone call to install it manually.) So Tuesday it was messed up, Wednesday I had time to come in and post. It's back to barely working at all and hasn't since Tuesday morning. Even when I entered Bonus Zone last night, it never sped up, even if I had data - always was barely loading anything. I did restart the modem, the computer, change browsers, etc. the works all over again. No change to how it is working. It also sometime Monday dropped the '5g' connection and now only the 2g shows up. I changed nothing. It kicked me off/went down, and when it came back up, 5g option was gone and only 2g was available.

hellovolchitsa · ‎10-18-2023

Managed to get this just after this post: :::.. Download Speed Test Result Details ..::: Download Connection Speed:: 81 kbps or 0.1 Mbps Download Speed Test Size:: 480 kB or 491520 bytes Download Binary File Transfer Speed:: 10 kB/s Tested At:: https://TestMy.net Validation:: https://testmy.net/db/UjuK9hidk TiP Measurement Summary:: Min 0.02 Mbps | Middle Avg 0.12 Mbps | Max 0.42 Mbps | 162% Variance Client Stats:: https://testmy.net/compID/36927797294697 Test Time:: 2023-10-18 11:22:59 Local Time Client Location:: Efland, NC US https://testmy.net/city/efland_nc Target:: Dallas, TX https://dallas.testmy.net Client Host:: Hughes Network Systems https://testmy.net/hoststats/hughes_network_syste Compare:: 100% < host avg, 99% < city avg, 100% < country avg, 100% < world index 1MB Download in 2 Minutes - 1GB Download in ~29 Hours This test of exactly 0.47 MB took 49.086 seconds to complete User Agent:: Mozilla/5.0 Windows NT 10.0; Win64; x64; rv:109.0 Gecko/20100101 Firefox/118.0 [!]

hellovolchitsa · ‎10-18-2023

And now today, it is mostly clear and it has barely been working since 3AM - even with data from the bonus zone. I cannot once again even get the "testmy" website to finish loading. It never downloads *if* the website even loads at all. I've been refreshing for twenty minutes or so trying to get it to work. This is getting to be really frustrating.

hellovolchitsa · ‎10-16-2023

So today, even while mostly cloudy, it is working fine. I am not 100% convinced it's fixed until a few days like this, but so far, it seems like the modem was the issue. Thank you so much for all the help!

hellovolchitsa · ‎10-16-2023

Received Friday afternoon. Friday, it worked as normal the entire day - even faster than normal in FAP so I didn't want to mess with it. Saturday, was back to issues, but it was raining. Sunday (today) was clear and back to problems, so I installed the modem. After almost four hours, and an hour on the phone, finally got the new one working properly. Hopefully, this ends these issues. I will update tomorrow after the data the phone representative put on my account is used. Thanks for the quick shipping.

hellovolchitsa · ‎10-12-2023

It took me almost two hours to finally get it to load the reply for I could reply. This is great - hopefully it will help. Can you tell me when I can expect this new modem? It will also be wi-fi capable and such, right?

hellovolchitsa · ‎10-12-2023

As it says, from my previous topic a tech was sent out to see what was going on. He confirmed there's nothing in the way, yesterday was clear weather wise, and with data, everything was fine. He realigned it to get from 83 signal strength to 100, so we hoped that was it. I entered FAP last night around nine or ten, everything seemed to be going well. However, today, once again, in the middle of the day, it is now near unusable. I had to refresh the community multiple times just to be able to post this and cannot post to my old topic at all. Had to refresh FB multiple times just to check it (scrolling? Impossible) and cannot even play the simple, non-java browser game I play (flightrising) because it won't load. Before it's brought up 'well we cannot guarantee games,' I have been playing this game since 2014, and for MONTHS if not years on this service with not a single issue. Last week something *changed*. I can barely use Google search. I had to refresh FB multiple times just to get my alerts to load. This is not normal. Usually around this time of day, it's GREAT service. Everything loads until "prime time" (around four or five), where it will slow down until around midnight, then return to normal. Nope. It's unusable in the main part of the day. What is going on with my service because this is ridiculous? I've had to refresh my gmail account multiple times just to try to delete an email! :::.. Download Speed Test Result Details ..::: Download Connection Speed:: 88 kbps or 0.1 Mbps Download Speed Test Size:: 222 kB or 227328 bytes Download Binary File Transfer Speed:: 11 kB/s Tested At:: https://TestMy.net Validation:: https://testmy.net/db/FwdtKB6da TiP Measurement Summary:: Min 0.01 Mbps | Middle Avg 0.15 Mbps | Max 0.26 Mbps | 185% Variance Client Stats:: https://testmy.net/compID/60633779146524 Test Time:: 2023-10-12 12:31:03 Local Time Client Location:: Prosperity, SC US https://testmy.net/city/prosperity_sc Target:: Dallas, TX https://dallas.testmy.net Client Host:: Hughes Network Systems https://testmy.net/hoststats/hughes_network_syste Compare:: 100% < host avg, 100% < city avg, 100% < country avg, 100% < world index 1MB Download in 2 Minutes - 1GB Download in ~26 Hours This test of exactly 0.22 MB took 20.971 seconds to complete User Agent:: Mozilla/5.0 Windows NT 10.0; Win64; x64; rv:109.0 Gecko/20100101 Firefox/118.0 [!] Second test ten minutes later could not complete. :::.. Download Speed Test Result Details ..::: Download Connection Speed:: 255 kbps or 0.3 Mbps Download Speed Test Size:: 214 kB or 219136 bytes Download Binary File Transfer Speed:: 32 kB/s Tested At:: https://TestMy.net Validation:: https://testmy.net/db/ctv2Iglu8 TiP Measurement Summary:: Min 0.17 Mbps | Middle Avg 0.25 Mbps | Max 0.3 Mbps | 55% Variance Client Stats:: https://testmy.net/compID/60633779146524 Test Time:: 2023-10-12 12:55:06 Local Time Client Location:: Prosperity, SC US https://testmy.net/city/prosperity_sc Target:: Dallas, TX https://dallas.testmy.net Client Host:: Hughes Network Systems https://testmy.net/hoststats/hughes_network_syste Compare:: 190% > client avg, 99% < host avg, 99% < city avg, 100% < country avg, 100% < world index 1MB Download in 32 Seconds - 1GB Download in ~9 Hours This test of exactly 0.21 MB took 6.963 seconds to complete User Agent:: Mozilla/5.0 Windows NT 10.0; Win64; x64; rv:109.0 Gecko/20100101 Firefox/118.0 [!] This one was after an immediate restart of the router: :::.. Download Speed Test Result Details ..::: Download Connection Speed:: 159 kbps or 0.2 Mbps Download Speed Test Size:: 96 kB or 98304 bytes Download Binary File Transfer Speed:: 20 kB/s Tested At:: https://TestMy.net Validation:: https://testmy.net/db/AKCWehYhq Client Stats:: https://testmy.net/compID/2308592723632 Test Time:: 2023-10-12 13:05:55 Local Time Client Location:: Prosperity, SC US https://testmy.net/city/prosperity_sc Target:: Dallas, TX https://dallas.testmy.net Client Host:: Hughes Network Systems https://testmy.net/hoststats/hughes_network_syste Compare:: 99% < host avg, 100% < city avg, 100% < country avg, 100% < world index 1MB Download in 51.2 Seconds - 1GB Download in ~15 Hours This test of exactly 0.09 MB took 5.021 seconds to complete User Agent:: Mozilla/5.0 Windows NT 10.0; Win64; x64; rv:109.0 Gecko/20100101 Firefox/118.0 [!] I cannot get the "reply" box, either direct reply or the separate reply, to load on here. It took me over five minutes refreshing this multiple times a minute to get it to load to let me edit the message for I can fix the test results. Every time I run the test I have to refresh a dozen times just to make it load the website and/or complete. This is ridiculous. I have had this service for years and NEVER had this issue. The tech could not find anything wrong beyond slight alignment issues but as this is STILL continuing after fixing it and I am not even getting 1-3Mbps in FAP that suddenly started just over a week ago, clearly something has shifted. :::.. Download Speed Test Result Details ..::: Download Connection Speed:: 146 kbps or 0.1 Mbps Download Speed Test Size:: 96 kB or 98304 bytes Download Binary File Transfer Speed:: 18 kB/s Tested At:: https://TestMy.net Validation:: https://testmy.net/db/122eoT3sG Client Stats:: https://testmy.net/compID/2308592723632 Test Time:: 2023-10-12 13:23:49 Local Time Client Location:: Prosperity, SC US https://testmy.net/city/prosperity_sc Target:: Dallas, TX https://dallas.testmy.net Client Host:: Hughes Network Systems https://testmy.net/hoststats/hughes_network_syste Compare:: 8% < client avg, 100% < host avg, 100% < city avg, 100% < country avg, 100% < world index 1MB Download in 56.89 Seconds - 1GB Download in ~16 Hours This test of exactly 0.09 MB took 5.469 seconds to complete User Agent:: Mozilla/5.0 Windows NT 10.0; Win64; x64; rv:109.0 Gecko/20100101 Firefox/118.0 [!]

hellovolchitsa · ‎10-10-2023

Yes! In fact, this was the first *week* I've experienced these problems. It just suddenly happened and now, my service doesn't work in FAP at all - nothing loads without a dozen refreshes, and even then, doesn't load properly. Thank you so much for the refund! I'm so sorry about that. I should have known better than saying "agent" a dozen times on the phone, lol! I appreciate that help so much. And ah, alignment! I wonder what messed it up, but we did have a storm recently (the hurricane/tropical storm actually) that knocked down some branches. None were right on top of the dish, but I think maybe close enough to have hit it about - or maybe just the wind/rain messed it up. I haven't gotten a call yet, so hopefully soon! I appreciate this so much, I hope this solves my issues!

hellovolchitsa · ‎10-09-2023

Beam 83, in Virginia (24586) - so literally across the country. This go around, I've had HughesNet for four or five years, maybe a touch more? I had one issue three years ago due to foliage and that was it. Otherwise, while it is satellite internet, the service works fine for me. This problem started last week and in FAP, it's unusable - not even able to load a Google search, send messages on Discord, etc. I completely understand it slows down in FAP, it's that I cannot even use Google (much less anything else I've used for years without a problem in FAP). I'm hoping a solution is being found.

hellovolchitsa · ‎10-09-2023

These are the exact same problems I am having as well and posted about. It literally started the last week. Given our problems are so similar *and* started at what seems to be the same time, something is clearly wrong with the service.

hellovolchitsa · ‎10-08-2023

Thank you. I was surprised at how similar my issues was to the other poster and how they started around the same time. I'm hoping there's some answers and solutions to be had for both of us. (:

hellovolchitsa · ‎10-08-2023

Hello, Last Sunday, something seemed to happen to my internet service. Now, I've had this service for years, and I'm regularly in FAP. I understand it slows down; it is usable for me, and I happily go about my day. Last Sunday, during FAP, my internet has become unusable. This is not during "prime time" - it is in the mornings (10am or so), it is after midnight, it is around noon. Time doesn't matter. It will not load the "testmy" website at all, will not load Hughesnet.com, will not load basic Google searches. I have to refresh dozens of times to get something to load, and even then any .css file, java, etc. won't load, so it's still unusable. I've emailed twice and been told I had to call. Calling is extremely stressful for me, which I explained (I'm disabled). The second person gave me a token for I could use chat, but chat could not find an issue because I wasn't in FAP. (I also bought one myself after the first email, a 9 dollar one). This made it pointless. I woke up today and again, issues. So I finally call... and when I'm saying "agent" to try to get to a person and not the silly robot, it accidentally buys a 30$ token. I cannot afford this when I'm already paying 70+ dollars. The phone agent did give me ten dollar credit for three months, but this is absolutely ridiculous - it meant my service went back to normal. I want it fixed during FAP. I want the token removed and refunded for I can show what is happening during FAP and get the problem fixed. So far I've done the standard: flushdns, restart computer, remove all other devices from the service, restart the router, reset drivers, reset the router, bought a new wifi connector (I cannot connect via wired. It's across the house. Don't ask me why the installer years ago did that instead of giving me a lined connection on the other side of the house). None of this fixes the problem. I've forgotten the connection, had it find it again, so forth. This problem persists if I am using my iPad to connect, my phone, my laptop - I've tested it across each device, it's the same problem. I've also tested between Firefox or Chrome. Same issue. Also, now, suddenly, with absolutely no changes to structure of the house/location of router/etc., the 5gh connection is too far away to use. Nothing has moved, my computer is in the same spot, both the old wifi adapter and new one says this. I was *always* on the 5 one, even had the 2.4 disabled before, but now it has zero bars to both my wifi adapters when before, it had all five. I have to connect to the 2.4 if I want internet service. Is this a sign I need a replacement router? I use the one that came with my service from years ago. What else is going on? I see someone else is having a similar issue, starting at the same time mine did. My service is on Beam 83. Is it a problem with that beam, because this is unusable at this point, and it makes no sense that FAP means I cannot even use Google search or Discord but with data it is fast and normal.

hellovolchitsa · ‎01-22-2020

@Damian wrote: @hellovolchitsa, After further troubleshooting, I was unable to find any issues with the equipment or signal. I did, however, reset a few things on the modem side. Please let me know if you see any improvements over the next day or so. If there is still no improvement, we will need to have a case escalated to our advanced technical support. -Damian Hi! It actually cleared up recently - after going on for over a month! I am not sure what changed, but it's 100% better now - thank you so much if that was you! I appreciate the help (also sorry for the slow reply !)

hellovolchitsa · ‎01-14-2020

@Damian wrote: @hellovolchitsa Thank you for reaching out to us, I am sorry to hear you have been experiencing this. I see that the representative who contacted you via email was unable to find any issues with the equipment. This, of course, does include you running out of data and experiencing throttled speeds. I noticed that some of the devices connected to your network have a fair or poor signal instead of good. When your speeds are already being throttled, poor signal quality can really slow things down even further. This can also result in a time out from failing to establish a connection for too long. I recommend moving your devices closer to the modem if possible. I will run deeper tests in the meantime, to make sure that there was nothing missed by the representative. Thank you for your patience in advance. -Damian Hi! Thank you for the response. I understand this, but is there any reason why this would suddenly change? Nothing has been moved, etc. This problem is fairly recent - I cannot move things closer to the modem, or vice versa. It has been fine in FAP before, but now I am consistently getting a "DNS server" error every twenty minutes. And regardless, even during Bonus Zone, or when the rep gave me a gig, it continued to perform the same way. I understand throttling can cause it to time out, but why would this continue when my connection is not being slowed and I have data?

hellovolchitsa · ‎01-14-2020

@MarkJFine wrote: Is it possible there are tall trees blocking the dish or any branches hanging in the dish's vicinity? If so, it may be possible that some kind of foliage is intermittently blowing into the dish's way blocking it from the satellite. Either that, or trees in the vicinity could be causing intermittent signal reflections back into the dish. If so, this would have been more of an issue in spring and summer, when the trees (oaks) are in full foliage. Right now, it's bare, and this issue started about a month ago and has progressed to the state it is now. When it was installed, the tech had no where else to put but facing the southern tree line, but it worked fine for over a year until only recently. Last winter, it was excellent - stable, etc. It's just been the last month (maybe a tad longer - going back through my records, it seemed to start around Black Friday weekend) it's been near unusable. No trees have fallen or anything, however. Just the same usual treeline.

hellovolchitsa · ‎01-14-2020

Hi again! I'm not rushing but I do want to clarify again. Last night, after 2am, I entered the Bonus Zone. I have around 5-6gigs left during it. I was not able to stay connected more than 20 minutes. I was just browsing tumblr, FB, etc., but it consistently disconnected to the point where I am sure it was more disconnected than connected. I went to bed at 4am because there's no point in dealing with that. Which points back to I really don't think it's FAP (like my first response via email suggested) and is something else with the service.

hellovolchitsa · ‎01-13-2020

Thank you so much for your prompt reply! I wondered if it might be the equipment, or something. I honestly thought it was my desktop, but it consistently happens across all my devices, and I can't even access the System Control Center on anything else when it occurs. My stuff is never unplugged, so they can run whatever, whenever! Hopefully that clears up the issue. Thank you so much again!

hellovolchitsa · ‎01-13-2020

Satellite Receive Signal Strength 99 Data Packets Received 8831 Control Packets Received 184594 Bursts Transmitted 986 Packets Transmitted 3855 Satellite Name EchoStar-19-NAD Gateway ID 16 Beam ID 83 Outroute ID 2 I think this is what you were looking for! Yesterday, it was a perfectly clear day (absolutely no clouds in the morning, etc.) and it was doing that. But it's been doing it for over a month, regardless of weather, sadly.

hellovolchitsa · ‎01-13-2020

Hello! I've sent two emails about this. One email gave me a stereotypical "It's Fair Access Policy, I gave you more data, it should be fixed." The second email has no response yet. I am in FAP. Normally, my connection is. This is NOT the issue. The speed isn't the issue - it's the disconnections. The connection will randomly drop, nothing loading, and when troubleshooted, I will get something about being unable to connect to the DNS server. This is a NEW issue. It is not my computer - it happens across multiple computers (and no, they are not connected at the same time, nor is my phone or tablet!) This is occurring when I have full data, right at reset with the same amounts of disconnects, when I was given extra data last night (same amount of disconnects), and during the extra data time (ditto), which I have data. It will randomly stop loading any webpage - even ones with just plain text - and time out multiple times in an hour, probably five times, for 2-5 minutes each time. I cannot email. I cannot do anything. This is a new issue - I've had this service two years almost (and many years before this time) and this has NEVER happened until the last month or so and has been gradually getting worse. I don't know how to find what beam I'm using or anything like that. I just want my internet to work. I'm paying too much money for this and can't even use it, and I have online classes and they're impossible to do because of this. Thank you guys so much.

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Date Last Visited	‎03-27-2024 05:01 PM

About hellovolchitsa

No internet, phone support no help - fixed itself

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