hellovolchitsa
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No internet, phone support no help - fixed itself
Once again I'm back. Internet went down right around 3am. Power cycled multiple times, checked device, etc. All seems fine. Went to sleep assuming it would be back up and it is not. State code is 23.1.1. Sometimes it is 12.1.1 or 21.1.4. Phone support says it is due to the very light rain (even though it wasn't raining at 3am and I've had gen5 two months and it's never dropped due to weather and worse storms). Told me to wait until the rain clears but it is supposed to rain until late afternoon tomorrow. Not to mention someone local who has the same service, pretty sure same beam etc., has had no outages. Neighbors also seem to be fine. Thanks all. Edit: no codes now but still no internet on multiple devices. Just says "no internet, secured" on my desktop. It is cloudy but no rain. Edit 2: Power cycled again and it came up after yet another update and is now working so this can be closed.642Views0likes0CommentsRe: Three months later, the same issues are happening with non-working internet.
I am being helped privately but I am going to update this thread. Tonight when I woke up at 11pm, the internet worked perfectly. It was in FAP, but fast, everything loaded, I downloaded a few things just fine, Facebook was fine, etc. Until exactly 3am, it was like this. Even right before 3am, I watched - I had multiple downloads going, trying to beat the clock, and all of them were near 1Mbps at speed. Within the same minute my computer turned to 3am, every single download went down to 11kbps or lower, with most stopping entirely and failing. My iPad and phone could not even connect to the internet it was so slow. Almost no pages loaded, etc. I have been trying since 5am (thirty minutes) to log in to buy a token. I finally bought one. Once again, the exact moment I bought a token - and remember, I have bonus zone, I have 20gigs+ on bonus zone - it went back to normal. My downloads I started again and they finished within the minute. All pages loaded. My devices can connect again. It is using bonus zone data, but now, it works. I should not have to buy tokens for my internet to work *when I have data during bonus zones.* I should not have to buy tokens just to be able to access pages, when for years before, in FAP I could use it. Yes, I understand, my beam is apparently having issues. But it's really odd those issues go away immediately when I'm not in FAP, even if I have bonus zone data, just long as I'm not in FAP. I find that really peculiar, and I'm disappointed I had to spend *more* money to get access to the bonus zone I already have available.2.3KViews0likes0CommentsRe: Three months later, the same issues are happening with non-working internet.
Also, please, before I get "you need to run speed tests" I CANNOT. The website won't load. That's how bad my speed is right now. When it did load (when I tried a week ago, hoping this problem would go away), it was the exact same as the previous time I posted.2.3KViews0likes0CommentsRe: Three months later, the same issues are happening with non-working internet.
Thanks. Me too. At this point, I'm looking at other options. If I could afford the 600 fee for Starlink, I'd just do that, because this is ridiculous - especially since Starlink is a tad bit more expensive monthly. I have been happy with this service for years, had reasonable expectations, understood the issues with it and accepted them. But this is not acceptable, and paying this much for this sort of internet is also ridiculous.2.3KViews0likes0CommentsThree months later, the same issues are happening with non-working internet.
It is basically the same as my previous post, only the issues are now even more persistent. The internet is mostly fine if I have data - regular data. However, bonus zone only works for one hour (from 2am to 3am) and then it no longer works; pages do not load, nothing can download, a 20mb download says it will take three to four hours. I cannot load FB, google search, Hughesnet website, anything without refreshing a dozen times. Currently, my internet only works while in FAP from around midnight until 3am (with one hour being bonus zone) and otherwise it's unusable. As I said in my previous post in October, I have done countless things to alleviate this: tried new devices, connected directly to the modem, last time had my satellite adjusted and got a new modem, etc. It is the same issue across every device (including iOs vs. android vs. desktop vs. laptop). My internet goes down to 100kbs - IF I'M LUCKY- any hour that isn't midnight to 3am. It can be crystal clear outside with no cloud in the sky. I was told I would possibly be moved to a different beam in November (Jupiter thing? I don't know), but that did not happen. I was also told I would receive a discount on my bill - over ninety dollars for internet I cannot even use to look at Facebook or a simple, non-java browser game - until the problem was resolved. I had the discount for one month and that was it. This problem has been happening since I first posted in October. I have been patient. I am literally using my phone to tether right now because I have no other option, as it won't even load for me to log into here to post. There HAS to be something going on with my account that was not addressed before because otherwise, I do not know why I'm paying ninety dollars for internet I can only use three hours of the day at the middle of the night. And again, I understand FAP. I have had this service for *years.* I regularly am in FAP and before October, it worked perfectly. It slowed down, but it was usable, and it was fine. However, now it is not slowing down, it is UNUSABLE. I should not have to refresh to HughesNet website twenty times just to get it to load for I can try to log in, then have to refresh those pages (three - log in page, then the social media page, then clicking the account) an additional dozen times each. That is not the service I was promised.2.4KViews0likes7CommentsRe: Tech Realigned Satellite Dish, Still Experiencing Problems In FAP
Token received and now here is where I am (ten minutes ago or so it would not load at all): :::.. Download Speed Test Result Details ..::: Download Connection Speed:: 45675 kbps or 45.7 Mbps Download Speed Test Size:: 65.7 MB or 67229 kB or 68842721.28 bytes Download Binary File Transfer Speed:: 5709 kB/s or 5.7 MB/s Tested At:: https://TestMy.net Validation:: https://testmy.net/db/34fMuFYYX TiP Measurement Summary:: Min 39.82 Mbps | Middle Avg 46.42 Mbps | Max 56.05 Mbps | 27% Variance Client Stats:: https://testmy.net/compID/45203551213701 Test Time:: 2023-10-19 12:13:40 Local Time Client Location:: Galax, VA US https://testmy.net/city/galax_va Target:: Dallas, TX https://dallas.testmy.net Client Host:: Hughes Network Systems https://testmy.net/hoststats/hughes_network_syste Compare:: 3% > client avg, 77% > host avg, 3% > city avg, 66% < country avg, 35% > world index 1MB Download in 0.18 Seconds - 1GB Download in ~3 Minutes This test of exactly 65.65 MB took 12.067 seconds to complete User Agent:: Mozilla/5.0 Windows NT 10.0; Win64; x64; rv:109.0 Gecko/20100101 Firefox/118.0 [!] I have not gotten anything about a private message and not sure how to access to look unless I'm just moving too quickly7.7KViews0likes1CommentRe: Tech Realigned Satellite Dish, Still Experiencing Problems In FAP
I just went to test it with my laptop because this is a good suggestion and the problem persists even when connected with the cable that came with the new modem. It's the same laggy internet that tests 0.01. (I couldn't get it to load this for I could post from it or share directly, but it was similar to the speed test above)7.8KViews1like4CommentsRe: Tech Realigned Satellite Dish, Still Experiencing Problems In FAP
Yesterday it was also bad but it was a bit cloudy and I was dealing with stuff, so I wasn't constantly at the computer to really keep messing with it until later. It was also a problem then; Monday it worked fine (as well as Sunday night after the hour long phone call to install it manually.) So Tuesday it was messed up, Wednesday I had time to come in and post. It's back to barely working at all and hasn't since Tuesday morning. Even when I entered Bonus Zone last night, it never sped up, even if I had data - always was barely loading anything. I did restart the modem, the computer, change browsers, etc. the works all over again. No change to how it is working. It also sometime Monday dropped the '5g' connection and now only the 2g shows up. I changed nothing. It kicked me off/went down, and when it came back up, 5g option was gone and only 2g was available.7.8KViews0likes6CommentsRe: Tech Realigned Satellite Dish, Still Experiencing Problems In FAP
Managed to get this just after this post: :::.. Download Speed Test Result Details ..::: Download Connection Speed:: 81 kbps or 0.1 Mbps Download Speed Test Size:: 480 kB or 491520 bytes Download Binary File Transfer Speed:: 10 kB/s Tested At:: https://TestMy.net Validation:: https://testmy.net/db/UjuK9hidk TiP Measurement Summary:: Min 0.02 Mbps | Middle Avg 0.12 Mbps | Max 0.42 Mbps | 162% Variance Client Stats:: https://testmy.net/compID/36927797294697 Test Time:: 2023-10-18 11:22:59 Local Time Client Location:: Efland, NC US https://testmy.net/city/efland_nc Target:: Dallas, TX https://dallas.testmy.net Client Host:: Hughes Network Systems https://testmy.net/hoststats/hughes_network_syste Compare:: 100% < host avg, 99% < city avg, 100% < country avg, 100% < world index 1MB Download in 2 Minutes - 1GB Download in ~29 Hours This test of exactly 0.47 MB took 49.086 seconds to complete User Agent:: Mozilla/5.0 Windows NT 10.0; Win64; x64; rv:109.0 Gecko/20100101 Firefox/118.0 [!]7.8KViews0likes8CommentsRe: Tech Realigned Satellite Dish, Still Experiencing Problems In FAP
And now today, it is mostly clear and it has barely been working since 3AM - even with data from the bonus zone. I cannot once again even get the "testmy" website to finish loading. It never downloads *if* the website even loads at all. I've been refreshing for twenty minutes or so trying to get it to work. This is getting to be really frustrating.7.8KViews0likes0Comments