cherylaoife
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Re: I keep losing connection
Liz maratsade GabeU MarkJFine UPDATE 02/13/2020:Finally got a tech to pay a visit late yesterday. Not only was the dish out of alignment but the modem and power pack had to be replaced. So it was a combo of the 2. And I now my system is a little bit faster than it was before the issues cropped up last week! Thanks to everyone who responded and helped me maintain what little sanity I had left.12KViews0likes4CommentsI keep losing connection
UPDATE 02/13/2020: Finally got a tech to pay a visit late yesterday. Not only was the dish out of alignment but the modem and power pack had to be replaced. So it was a combo of the 2. And I now my system is a little bit faster that it was before the issues cropped up last week, even while out of data! Thanks to everyone who responded and helped me maintain what little sanity I had left. ********************************************* Internet quality & connectivity severely degraded today. I keep losing connection. There is no obstruction or weather event. The connections are all good. The lights are flashing and then go dark. Then they come back on, flashing - even the power button flashes. I work from home building and maintaining websites and the inability to connect and stay connected to the internet is unacceptable. What is going on? Is there some system disturbance or maintenance that's happening? Or is my modem going out? I'd appreciate some information on why this is happening. This is the 2nd time Thank you, Cheryl JohnsonSolved12KViews0likes35CommentsRe: I keep losing connection
Liz Thank you once again. This is just killing me financially. I rely on my work-at-home to augment my already limited part-time income and I can't do the work without stable internet. Sigh. Lizwrote: Got a quick turnaround--the tech will be assigned tomorrow morning and he will then reach out to you. -Liz5.1KViews0likes6CommentsRe: I keep losing connection
Liz Thanks for your reply. I did finally get in touch with a rep via phone yesterday and he ran some diagnostics and said it did appear that my dish was out of alignment. And might not have been properly aligned when it was first installed. In any case, I'm now waiting for someone to contact me for an appointment - as my connectivity deteriorates even further, and I lose another day of income.5.1KViews0likes12CommentsRe: I keep losing connection
maratsade California. In a rural area in a rural county. Our county has 18000 population. Yes, you read that right - 18 thousand in our entire county. Yosemite National Park in is our county too. Our county Board of Supervisors are not too interested in bringing the county into the 21st century. It would be nice if we could just get to the 20th century.7.8KViews0likes1CommentRe: I keep losing connection
GabeU Things finally rectified - again - and seem to have been stable since about 8:30a yesterday morning. I was able to send an email through the website Customer Support portal and the reply just told me to call the business account number. AFTER I told them in the email that I don't have phone service where I'm at. I'm not driving 30 miles to make a phone call so they can tell me I have to be at the location with the problem - been there done that with DISH. Not only that, but if it's stable they probably won't find anything wrong if they do system tests.5KViews0likes0CommentsRe: I keep losing connection
maratsade I do have a cell phone but reception here is very poor and is mostly useless except for texting and emails. maratsadewrote: You're welcome to post here, Cheryl. No problem at all, and anyone who can help will help as much as they can, no worries. Do you have any cell phone access where you're at?7.6KViews0likes3CommentsRe: I keep losing connection
MarkJFine Hi Mark, Mounted on a pole outside. This isn't the first time this has happened. I had a brief 'episode' of this a month or so ago. It seemed to clear up on its own. I did contact Customer Support who ran tests and couldn't find a problem. They wanted me to call, which I couldn't do and told them so. They never responded after that and the problem seemed to clear up. Until yesterday morning. MarkJFinewrote: I’m just curious, is your dish mounted on a post outside, or is it on the roof?7.7KViews0likes9Comments