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About cherylaoife
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| Date Last Visited |
03-31-2022
10:48 AM
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02-16-2020
07:19 AM
@Liz @maratsade @GabeU @MarkJFine UPDATE 02/13/2020: Finally got a tech to pay a visit late yesterday. Not only was the dish out of alignment but the modem and power pack had to be replaced. So it was a combo of the 2. And I now my system is a little bit faster than it was before the issues cropped up last week! Thanks to everyone who responded and helped me maintain what little sanity I had left.
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02-11-2020
02:48 PM
@Liz Thank you once again. This is just killing me financially. I rely on my work-at-home to augment my already limited part-time income and I can't do the work without stable internet. Sigh. @Liz wrote: Got a quick turnaround-- the tech will be assigned tomorrow morning and he will then reach out to you. -Liz
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02-11-2020
02:02 PM
Thank you once again, @Liz. I appreciate your assistance with this. Cheryl
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02-11-2020
01:42 PM
@Liz I don't have anything set up yet - I'm waiting for someone to contact me to set something up. In the meantime, I'm just losing income - and what's left of my mind. Cheryl
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02-11-2020
12:35 PM
@Liz Thanks for your reply. I did finally get in touch with a rep via phone yesterday and he ran some diagnostics and said it did appear that my dish was out of alignment. And might not have been properly aligned when it was first installed. In any case, I'm now waiting for someone to contact me for an appointment - as my connectivity deteriorates even further, and I lose another day of income.
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02-10-2020
08:24 AM
@maratsade California. In a rural area in a rural county. Our county has 18000 population. Yes, you read that right - 18 thousand in our entire county. Yosemite National Park in is our county too. Our county Board of Supervisors are not too interested in bringing the county into the 21st century. It would be nice if we could just get to the 20th century.
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02-10-2020
08:13 AM
@GabeU Things finally rectified - again - and seem to have been stable since about 8:30a yesterday morning. I was able to send an email through the website Customer Support portal and the reply just told me to call the business account number. AFTER I told them in the email that I don't have phone service where I'm at. I'm not driving 30 miles to make a phone call so they can tell me I have to be at the location with the problem - been there done that with DISH. Not only that, but if it's stable they probably won't find anything wrong if they do system tests.
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02-10-2020
08:09 AM
@maratsade I do have a cell phone but reception here is very poor and is mostly useless except for texting and emails. @maratsade wrote: You're welcome to post here, Cheryl. No problem at all, and anyone who can help will help as much as they can, no worries. Do you have any cell phone access where you're at?
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02-09-2020
12:26 PM
@maratsade I get that. It's just nice to be able to chat with you all about it because I'm totally frustrated otherwise. Accounts are one thing and technical issues with equipment are another. It still seems to me that the modem is the issue, based on the way all the lights kept going off and on and flashing, etc. I was able to get an email submitted to Customer Support, so I'm hoping I'll get a useful response. And I do have connectivity at the moment. @maratsade wrote: I'm not sure how much, if anything, the reps on this site can do for you, because this site is for residential accounts only, so the reps have little access to the business side. But they may be able to do something this coming week.
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02-09-2020
12:06 PM
@MarkJFine Hi Mark, Mounted on a pole outside. This isn't the first time this has happened. I had a brief 'episode' of this a month or so ago. It seemed to clear up on its own. I did contact Customer Support who ran tests and couldn't find a problem. They wanted me to call, which I couldn't do and told them so. They never responded after that and the problem seemed to clear up. Until yesterday morning. @MarkJFine wrote: I’m just curious, is your dish mounted on a post outside, or is it on the roof?
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02-09-2020
11:44 AM
It didn't. I lost the signal around 6am PST and it just came back a few minutes ago. It's still intermittent. I was able to get an email to Customer Support and to post here. @maratsade wrote: Great! I hope it sticks this time. 🙂
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02-09-2020
08:03 AM
I absolutely realize all that. I just found it a wee bit odd that the instability that had been happening all day just suddenly stopped happening. And this is the 2nd time this has happened. The first time, HughesNet tech support said they couldn't find anything wrong. In any case, things are working as they should now.
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02-09-2020
07:28 AM
@GabeU Although I didn't do anything, my connection has been stable since we started our conversation here last night. It may be coincidental but I find that a bit odd and a bit suspicious. In any case, I'm thankful that I can get some work done and my cats are grateful I've stopped yelling and cussing every few minutes. 😉 Cheryl
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02-08-2020
08:45 PM
You did fine - thank you very much! I do have a business account, and I don't have phone service where I live. I can't even run a VOIP phone system here, my latency is so bad. (that's another issue entirely, I think) Anyway, since we began this exchange, my connection has remained stable - and connected! First time all day long! Now that I'm too exhausted to do any work.... Thanks again, Gabe!
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02-08-2020
08:28 PM
24.1.1 -- Download throttled I understand 'throttled' and the problem isn't that my download is throttled. The problem is that I lose connection completely. Satellite Satellite Name EchoStar-19-NAD Gateway ID 8 Beam ID 55 Outroute ID 1
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02-08-2020
07:54 PM
UPDATE 02/13/2020: Finally got a tech to pay a visit late yesterday. Not only was the dish out of alignment but the modem and power pack had to be replaced. So it was a combo of the 2. And I now my system is a little bit faster that it was before the issues cropped up last week, even while out of data! Thanks to everyone who responded and helped me maintain what little sanity I had left. ********************************************* Internet quality & connectivity severely degraded today. I keep losing connection. There is no obstruction or weather event. The connections are all good. The lights are flashing and then go dark. Then they come back on, flashing - even the power button flashes. I work from home building and maintaining websites and the inability to connect and stay connected to the internet is unacceptable. What is going on? Is there some system disturbance or maintenance that's happening? Or is my modem going out? I'd appreciate some information on why this is happening. This is the 2nd time Thank you, Cheryl Johnson
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