@Crzyhrss,
Thank you for contacting us. After reviewing the case notes that were made during your call, it does appear you were informed of the fee in its full amount. You also agreed to this charge which is why the dispatch was processed. Despite that information, It looks like you have already received support with this, as of 1/16/2020. If you have any other issues that need to be addressed, please let me know.
-Damian
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