ContributionsMost RecentMost LikesSolutionsGen 5 Upgrade I was told by Winston, when i did the upgrade, NOT to send old modem back, i even asked him twice, he still said NO. He said on upgrade they dont want modem back,, BUT, i found a return label, so im not sure what is going on. Should i return it, or dump it? thanks Re: Gen 5 Upgrade Found a different, i think better, will see. Took a chance on Hughesnet,, they did good for 4 years then went into - I DONT CARE MODE ). You dont need to check any thing for me..not needed now. When they deliver gen 5 modem, I will deny it, have them ship it back.......good bye!!! Re: Gen 5 Upgrade Just got off phone,, after 3 different days trying and finally after 35 min wait. Im told they have no modems to ship, and mine has not been shipped..(good way to go business). I am trying very hard NOT to get mad, so i will close.. Re: Gen 5 Upgrade. Thanks,, i did change it. Still no response. Guess just part oh hughesnet! Gen 5 Upgrade On the 27th of December, I put in for Gen 5 Upgrade. I received my order number, but no UPS tracking number. I called Monday, they said they didnt find a tracking number. Can someone check and see whats going on? Also, was always under impression, the upgrade would be a modem and dish re-point. But was told, only modem, would stay on the sat im on now. Just me, or that seems like a half upgrade,,yes,,no..Any input would be appreciated.... Gen 5 Upgrade. On the 27th of December, I put in for Gen 5 Upgrade. I received my order number, but no UPS tracking number. I called Monday, they said they didnt find a tracking number. Can someone check and see whats going on? Also, was always under impression, the upgrade would be a modem and dish re-point. But was told, only modem, would stay on the sat im on now. Just me, or that seems like a half upgrade,,yes,,no..Any input would be appreciated....