About MisJulie72

Thank you @Jay I really do appreciate your help and information. And I appreciate everyone’s help in understanding what’s going on here. I’ll be looking more into this because dishing out account holder’s personal or business related matters to just anyone is not ok. ... View more

Yes Sir, I’m aware that it’s a billing issue and I am taking care of it. But why is my account information (billing or otherwise) being popped up on non-related or non-authorized persons phones? It’s not even popping up on my phone or email. And I was specifically told by the rep last night that they can’t control who gets it, just that anyone with access to my WiFi will get it. How is this not a major issue? ... View more

https://pasteboard.co/IRuszIw.png It says second but is actually the first. https://pasteboard.co/IRutcdt.png This is yesterday’s Thank you. This made it so much easier. ... View more

I am in Safari as well. Is there another browser that you think would work better? ... View more

Unfortunately no. I don’t have access to any other devices. I had a laptop about 4 years ago but Windows 10 ticked me off and I sold it after not touching it for 3 years.🤦‍♀️ ... View more

Actually no, I don’t have any options. I tried to paste and nope. ... View more

Correct. There is zero options ... View more

Unfortunately my phone does not give me any options to upload photos. I did try copy and paste but it only gives me ‘select’ and ‘select all’ ... View more

Shared device? No. She is using her Samsung Galaxy and I use my IPhone 8 Plus ... View more

They are coming from HughesNet. I am not sure how to show the screenshots that I have. ... View more

I stand corrected. The account notifications that my roommate is getting are not going to her email. They are pop ups when she checks her email. It’s still a privacy and security issue but I wanted to provide the correct information. ... View more

@Jay Yes, he was very helpful. I’ve returned your PM as well. ... View more

@GabeU This has been a great help. I appreciate it. I just joined the community and have no idea how to use it. Just winging it. ... View more

I apologize for not answering your other question. I am never out of range of the modem at home. I live in a 32.5’ RV and the modem is basically right in the middle where a TV would normally go ... View more

You would think it would go to the only email on file which I mentioned that I am the only account holder. Yes, I’ve checked the email as well as having the rep confirm it. Oh yes, I’m sure they are actual account notification emails because for the last 2 days she’s gotten them and sent me the screenshots which I have saved on my phone. As far as the internet, I was catching up on some YT videos and all of a sudden nothing. Then got the notification I wasn’t connected to the internet. I didn’t readily look at the modem, I tried a number of things to figure out what was going on. Then called customer service. She asked if I’d rapid cycled the modem and it was then that I noticed there were only 3 lights on. She said unplug the modem but before I could even walk the 10 feet it was already back to normal. About 1-2 hours later it went down again. This time only the power light was on. I unplugged it and plugged it back in and it was ok for about that long. Then the internet light was the only one out. Right at 2:00 am CST *poof* everything came back on just fine. I am aware of the 2.4 GHz and 5 GHz and which does what. I learned that just the other day on an advanced technical support call stemming from continuous issues. I do appreciate the help. The advanced techs are ALWAYS more knowledgeable than phone people. I don’t know who or where Hughes gets their employees but that’s another topic for another day. ... View more