@Jennieski79,
Thank you for contacting us and welcome to the community. When an account is locked for fraud, it is due to the HughesNet billing system detecting that an account has used 2 or more credit cards in the last 12 months which were previously reported as lost or stolen. It is a safety feature to prevent further damage in case there is real fraud occurring. I see you already called in and had this case escalated to our Fraud department. They have notated that you will be receiving a call back in the next 3-5 business days. We would have been able to expedite this process, but it appears you stated that you did not have a fax machine to provide the necessary information for this. Once they contact you back, we will be able to resolve this and get your account reactivated. Please update me here if you have further questions at that point.
-Damian
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