Reflections of my recent upgrade to Gen5 from Gen4
A couple of weeks ago I called to upgrade from Gen. 4 to Gen 5. To my surprise, it didnt even require an installer to come out, Hughes shipped the new modem and everything was to be plug and play. Could even stay on same plan as I already had, just at a lot faster throughput. I was originally on a legacy plan, and when upgrading to Gen 4, it was a nightmare. An installer had to come out, install a new radio and modem. Somewhere alog the way I was issued a new DSS#, but email accounts were still attached to the old legacy plan. All of a sudden I couldnt access email, and hughes solution was I would have to use a different name for email account, there was no way to move the old email account to the new plan. I called over and over again after about three weeks I finally got them to reactivate the email account, but it was a real hassle. The whole Gen 4 upgrade was. So, after that ordeal, I decided to just stick with Gen 4, it was going to have to be fast enough (usually 1-2.5 Mbps download speeds). Well I called HN a few weeks ago to see what we'd have to do to upgrade, and made sure they wouldnt screw up my email accounts or issue another DSS#. The representative assured me I would keep the same account number, all emails would work just like they always have, etc. if I upgraded. Also, it didnt require an installer to come out for the Gen4 to Gen5 upgrade. HN would ship mea new modem and it would be plug and play. The old Gen 4 modem didnt even need to be shipped back, just throw it away. ALmost sounded too good to be true. I like doing things on my own and usually can do a more professional job than the so called pros anyway. The package arrived the next week, and it took about an hour to be up and running on gen 5. I turned off the built in wifi as I already have a wifi router in living room ran off of cat5e from the modem.(The modem is installed in our bedroom and I'm not crazy about being bombarded with wifi signals while I sleep, ok?) Anyhow, at peak time, on wifi, we have anywhere from 15-30 Mbps. Early morning speeds usually >25 Mbps. Upload speed around 3 Mbps. I have not tested speeds directly connected to modem via ethernet, but wifi speeds are fast enough to stream with no buffering. I posted this to let others know how easy it was to upgrade from Gen4 to Gen5, same cost, only caveat is a new 2 year contract. I don't plan on going anywhere unless we ever get real 4G/5GLTE speed and coverageat home.11KViews4likes2CommentsNew Gen 5 owner in Northern California (slow as molasses)
Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will escalate the call to engineering which means another 2 to 3 business days before I get help. Kind of stinks since it was just installed yesterday. Anyway, last speed test I ran was 1.1Mbps down. Sheesh. Went through over an hour call with Hughes today running tests and such just to prove I am getting slow speeds. Then told have to wait until next week to get it looked at. http://testmy.net/stats/?&t=u&d=09292017&x=2&l=25&q=macsociety In case this can help.... I am pointed at: Satellite NameEchoStar-19-NAD Gateway ID8 Beam ID55 Outroute ID7 Thanks for the ear. ThomasSolved94KViews2likes296CommentsGen5 - Equipment Lease Vs. Buy considerations
Can anyone tell me where I can find more details on the costs & benefits of whether to opt for equipment leasing or equipment purchase? I tried to find information starting at the Get Started page (https://www.hughesnet.com/get-started) and I didn't meet with much success. I'm assuming the plan pricing information provided does not include equipment leasing costs. Or does it? What are your thoughts on the trade-offs of one option over the other? My predisposition is to purchase the equipment up-front as that generally means I'll pay less for the equipment in the long run. Does leasing afford the option of future (no-additional cost) equipment upgrades or any enhanced service for the hardware? At a minimum I'd at least like to know the total set of costs I'll be paying. Thanks.24KViews2likes8Comments