Trouble Understanding Bill.
So, I watched the video on the app that explains how the billing process works, and even listened to the Audio step by step on the billing history page. However, it’s not clearly explained to me (or maybe i’m just having difficulty understanding), how exactly this works. I get that you pay a month in advance or something like that, but the rest of it just confuses me.Solved1.9KViews0likes7CommentsInability to see invoice prior to CC being charged
I would like to actually see how much money is going to be taken out of my checking account prior to it being taken out. I’ve trie and tried to figure out how to do this, but have been unsuccessful. I would like to prevent NSF charges at the bank, and that’s hard to do if you can’t see your bill beforehand. Please help.Solved5.5KViews0likes2Comments
AutoPay Question
Does the Due Date for an AutoPay customer have to be the same date the bill is created? It appears the AutoPay amount hit my financial institutionbefore I received the notification my bill was ready. It would be nice as an AutoPay customer to have a few days between the date the bill is created and the date the payment is deducted from my financial institution. What compounds this issue is the Notifications page has an option called "Set a billing reminder that your bill is due in X number of days." I had this set to 5 days. The way I see it I will never get that notification if my due date (AutoPay date) is the same day the bill is created. I'm assumming that notification is for someone not set up on AutoPay.6.5KViews0likes7Comments
Customer Service Complaint
I have been having connection issues with Hughesnet from my first month of service. I take online classes and cannot stay connected long enough to get through an hour long class. Last month after I had paid my bill Hughesnet reversed payment for some unknown reason and charged me a $25.00 return payment fee. NOTE: HUGHESNET not my bank reversed this payment, it isn't even showing up for my bank as a returned payment, with the bank it shows only a single transaction, my payment and it cleared the day after I posted it! So, I contacted customer support to find out why this happend. I got a tech who did NOT speak English as his first language. This is the actual email confirmation response I received. "Contact Reason: Billing Info - Explanation of Charges - Educated Customer"Whoa! Educated customer!!!!! Sorry but I do NOT need a ignorant tech support person educating me on anything!!! Offended, **bleep** yes I am! I was biting the bullet with bad connection service until this little piss ant decided that he had educated me. I had to go away on a business trip the day after this call, when I came home they had disconnected my internet for nonpayment. I sent support a copy of my bank statements showing I had paid, nothing, crickets......totally ignored. After waiting a few days I contacted my bank and had the payment reversed! Not getting my money after being so insulting and then ignoring me when I was paid in full on my account. I am stuck with this dang 2 year contract paying over $80 a month for service I can't use and I can't get a live person that speaks English as their first language on the phone if I can even get anyone to answer I am surprised. If you know anyone thinking about using Hughesnet tell them to run as fast as they can. I have had nothing but problems from the day the tech showed up to install the dish on. I won't even go into all the details and multiple trips from another state just getting this company to plant a dish entailed. I will say this, I WILL NOT CUT DOWN ANOTHER TREE for this company!4KViews1like3Comments