no bill for last month or for this month yet
Hi, I have not recieved a bill for last month or if i paid it it was not taken off of bill. Or this month as of yet by mail. This is the second time in a couple of months. It seems to have started after I got gen 6. I have never missed a bill payment since I started in 2015. Always been mailed. I am not going to set up a creidt/debt card. I want to be able to pay when I want instead of you taken money from account when you so choose to. Something on your end must have changed or the mail is messed up. Also when I upgraded to gen 6 I was told my credits would start over since I upgraded to a bigger plan. Before I upgraded to gen 6. Also I have never been able to be offered the $100 rebate for getting gen 6. I know it said for exsiting customers. Yes I was a customer. But I had to get a new contract, and was told I would get the creidts and rebate on the phone. When I did the new install. Thank you, Shadowwalker.2015Solved7.3KViews1like15Commentshave not got bill for this month
I have not got the bill for this month. I pay by check and billing summary shows it will be due on the 3/22/2024. I am just wondering why I have not gotten it in the mail? Also I sent remy a reply to my last question. I have not gotten a reply back. Thank You, Shadowwalker.2015Solved5KViews0likes6Comments
HT2000W Red Power Light, White System and White Receive lights
Hello, Yesterday I lost WiFi (both 2Ghz & 5Ghz) signals. I went downstairs and found the HT2000W had the power light as solid red, the system light as solid white, and the receive light as solid white. The transmit and WiFi lights were both off. I disconnected it from the wall outlet for a couple of minutes and the same lights were present after plugging it back in. I then found the reset button on the back of it and pressed it, but the lights stayed exactly the same and did not shut off or blink at all, so I tried holding it for about 10 seconds, but the results were exactly the same. I then started searching the Internet from my phone and found this forum and tried to find some post with the same symptoms, but nothing was exactly the same. I tried a couple of the other reset processes with holding the reset button and wps button for 30 seconds but the lights didn’t even flicker. I eventually left it unplugged for about 30 minutes and came back to it. After plugging it back in things seemed normal, all of the lights on the front were eventually white and blinking in some manner. By the time I got upstairs to check the computer, the WiFi signal was gone again. I went back down to find the red power light and two white lights had returned. So I unplugged it for another half hour and returned with an Ethernet cable and laptop. I tried reaching the system menus from 192.168.0.1, but never got any response (there was a “took too long to respond” or “could not be reached” type of warning message on my browser window. I managed to eventually connect after several reboots of the modem and using the “ipconfig” through a windows command line window to identify the default gateway with the laptop plugged into the router. It was something strange that started with “100.xx.xx.1”, but it worked (very briefly). I did this a couple of times until I was able to snag a picture of a diagnostic code of 0000-0000-0000-5121. I left the HT2000W unplugged over night. When I plugged it in today, it immediately turned on with the red power light and two wight lights and I could not connect to it or identify any IP address (“ipconfig” always displayed a “not connected message” anytime the red and white lights were present. It only worked if the red light was white and the other lights were normal (of course this was only for a couple minutes at a time at the most)). I left the house with it plugged in all day hoping that it would magically fix itself while I was gone, but it did not. And even after leaving it disconnected for another half hour the red light and two white lights returned as soon as I plugged it in. Please help Thanks! (Sorry if this is duplicated, my phone acted goofy after I hit “Post” the first time and I could not find the original post. Feel free to delete one if there are actually two identical posts) Liz AmandaSolved13KViews0likes9Comments