have not got bill for this month
I have not got the bill for this month. I pay by check and billing summary shows it will be due on the 3/22/2024. I am just wondering why I have not gotten it in the mail? Also I sent remy a reply to my last question. I have not gotten a reply back. Thank You, Shadowwalker.2015Solved5KViews0likes6CommentsPlease run site diagnostics
Hello! For a few weeks, our service has seen some substantial slowdowns and interruptions. It never goes out completely, but we do see time outs and similar interruptions fairly regularly. I suspect that a tree has grown sufficiently to be in the line of sight for the satellite, so I flew our drone up to the dish and aligned it to get a visual. It does seem that one or more trees are now getting in the way. This situation wasn't going on in the spring, so I think it's the foliage which is causing the problem. Can someone look at the historical data on our modem in order to see if we're getting a lot more retransmissions and dropped packets now compared to, say, 3 months ago? I would hate to cut this tree down if it's not the actual problem. Thanks!Solved2.2KViews0likes1Comment
