Sales Call Review
we recently agreed to sign an agreement with Hughesnet after speaking with several salespeople and reading the webpages such as this one below on this page. https://www.hughesnet.com/about/hughesnet-gen5 It clearly says I will experience "If you exceed your monthly plan data, you will experience reduced speeds, typically1-3 Mbps, until the next billing cycle." I am a CISCO engineer who works constantly through the internet. my required speed is around 56kbps. or around 256 kbps for some jobs. I was told repeatedly that when my data plan was used the 20 Gbs no problem my speed would be reduced to 1 to 3 mbps. That 1 MBPS is still acceptable, however since having the internet for 2 months, we have found that even when I disconnected everything, and I use a fresh OS install connected by ethernet we get speeds WAY under 1 mbps. When I contacted customer support I spent 6 hours of my time-wasting asking for them to check my connection only to have them refer me to the FUA. I want someone to check our sales call and tell me why we are getting speeds way under 3, or 1 mbps?12KViews0likes20CommentsTrue Review
Funny story that I'll keep brief...I am very rural like out in country... I call Hughesnet and ask 1 simple question.."Can i play on xbox live with this internet"...they say yes i can so i spend nearly 600$ on equipment and get the best I can...come to find out you absolutely positively cannot play live Xbox or do much of anything else when they throttle ur speeds after 10 days cuz they say you already used ur allowance of the fast speeds that mind you still cannot play live..when i call these bums to cancel they say "no prob" it'll just be a 400$ fee to do it... Really....so ya im stuck for exactly 24 months but i swear this lying manipulating company will not ever see another dime outta me...but to them they know that they already got me.... now I will make it my duty at least try and save some poor soul..thank y'all for listening...1.8KViews1like2Comments