Tech Support Called About My Speed
I received 2 calls yesterday, one from service, one from tech support. The first call was a reiteration of the FAP policy. The second call from tech support was the same. The Rep said all was fine and I was in FAP, so nothing is wrong. I explained the very low speed problem; so low that testmytest.com cannot perform tests.Yesterday afternoon at 2 :00 Pm my speed in the one test that did work was 120 Kps. In my past evenings I had speeds as low, almost in the 215Kps range. I have had great speeds for years since the last problem I had, usually about 1 Mps , which works well for us, during FAP, which for us is almost the entire month. Since this is a new problem, I thought there was a problem, something definitely has changed, but I am told no, you're in FAP. Some mornings even during the bonus period I had under 1Mps, I would restart the modem, and see 12Mps or better. This seems to be something wrong. So now I am left with dial-up speed and less, and have to live with it, or change plans. I don't need high speed, just a usable 1 Mps . I am told this is not possible. What happened to my great Hughes service?
