Forum Discussion

Sunlightbywheel's avatar
Sunlightbywheel
Sophomore
6 years ago

Slow speeds with HN9000

Hi,

I had my modem changed out on 6-7-19 do to  System Control Center  web page not loading. That is fixed but still seem to be having problems. My speeds seem to be slow and and lot of time outs on web pages. I have run a few speed tests. two of the tests,one on 6-7-19 and the other on 6-11-19 things were fine. The others were not.

Can some one look into this for me?

Thanks

(KBPS) Upload Result
(KBPS) Hughes Modem
06/12/2019 08:13 AM
281
186
Yes
06/11/2019 09:48 PM
412
190
Yes
06/11/2019 07:19 PM
288
191
Yes
06/11/2019 07:00 PM
292
165
Yes
06/11/2019 06:06 PM
273
181
Yes
06/11/2019 09:38 AM
1508
197
Yes
06/10/2019 09:05 PM
422
193
Yes
06/10/2019 08:34 PM
342
199
Yes
06/10/2019 07:54 PM
289
194
Yes
06/07/2019 07:55 AM
1515
196
Yes
06/07/2019 07:53 AM
1025
197
Yes
06/06/2019 06:18 PM
366
190
Yes

modem
Performance
Slow speed
  • Liz's avatar
    Liz
    6 years ago

    Hi Sunlightbywheel,

     

    The engineer made an adjustment on our side to try to help with your concerns. Let me know how it goes.

     

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    6 years ago

    You may want to consider https://testmy.net/ to run your speed tests.  The site will keep a record of your history of speed tests, and this is very useful to the HN staff on this site. In fact, it's required if you want them to address speed issues.  

     

    *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

     

    Sunlightbywheel wrote:

    Hi,

    I had my modem changed out on 6-7-19 do to  System Control Center  web page not loading. That is fixed but still seem to be having problems. My speeds seem to be slow and and lot of time outs on web pages. I have run a few speed tests. two of the tests,one on 6-7-19 and the other on 6-11-19 things were fine. The others were not.

    Can some one look into this for me?

    Thanks

    (KBPS) Upload Result
    (KBPS) Hughes Modem
    06/12/2019 08:13 AM
    281
    186
    Yes
    06/11/2019 09:48 PM
    412
    190
    Yes
    06/11/2019 07:19 PM
    288
    191
    Yes
    06/11/2019 07:00 PM
    292
    165
    Yes
    06/11/2019 06:06 PM
    273
    181
    Yes
    06/11/2019 09:38 AM
    1508
    197
    Yes
    06/10/2019 09:05 PM
    422
    193
    Yes
    06/10/2019 08:34 PM
    342
    199
    Yes
    06/10/2019 07:54 PM
    289
    194
    Yes
    06/07/2019 07:55 AM
    1515
    196
    Yes
    06/07/2019 07:53 AM
    1025
    197
    Yes
    06/06/2019 06:18 PM
    366
    190
    Yes

     

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      6 years ago

      Liz Amanda Damian et al., 

       

      Should someone with an HN9000 system use specific test sizes at testmy.net, and if so, what should those test sizes be?  Perhaps 12MB/4MB, like with Gen4?

  • Liz's avatar
    Liz
    Moderator
    6 years ago

    Good morning Sunlightbywheel,

     

    Thanks for posting and sharing your speed test results. With your Basic plan offering 1 Mbps download speeds, you could also try running the testmy.net speed tests with a 5 Mbps download file size to save on your limited data. At this point however, I would hold off on any further testing. The diagnostics I've run on your site is reporting rain so until the weather clears I would just keep an eye on performance. In the meantime you can also try power cycling the modem and clearing your browser cache.

     

     

     

    • Sunlightbywheel's avatar
      Sunlightbywheel
      Sophomore
      6 years ago

      Liz, Thanks for the reply.
      I have power cycled the modem and have cleared my browser cache. I have did this in the past as well.
      I had everything else disconnected from the modem except my PC to make sure nothing was overloading the connection. Sometimes a power cycle does help some but, usually just briefly.
      It is a light rain or overcast here but this kind of weather has never really affected my service. It really takes a pretty severe storm, usually to my south to effect me. It took me over 3 hours to download a 12 MB file for my daughter for school today.
      I want to say I have had Hughes net for about 10 years and it has for the most part always worked well enough for me. I never really have ran any speed tests in the past because it usually would work. I have checked everything I can think of on my end. I do know something is different in how it is working now and its not good.
      Thanks again for everyone's help.
      Here is the link for my speed tests
      https://testmy.net/quickstats/Sunlightbywheel

      • Liz's avatar
        Liz
        Moderator
        6 years ago

        Good morning Sunlightbywheel,

         

        Thank you for the additional information. I re-ran the diagnostics on your site and I'm not currently seeing any rain status, so that's good, and so is the rest of your diagnostics.

         

        Your testmy.net results URL helps, thank you. I see that the test file size is different every time the test is run. I'd like to get some consistency, so please run a batch of 3 tests during the time you are typically seeing the slow speeds, and space each test 5 minutes apart. Be sure to manually select the download speed's test file size and in your situation, I would select the 1.5 MB test file size, like this:

         

         

         

         

          Your cooperation, patience, and understanding are much appreciated.