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Feel like I was overcharged for my first month of Hughes internet coverage
When I called the customer support to get internet service through them the customer support had repeatedly told me my first month's bill would be $19.95 even, with no other charges. I was charged the $19.95 on 1/25, and I had only put $20 into my bank account for the first month. Later on 2/01 I was charged an additional amount of money that is not explained, nor was I told that I would be charged again. Since I had no other funds in my banking account at the time of the unspoken, unannounced, unknown about 2nd charge. My account became overdrawn. Now my account is in the negative. I also now have $40 extra to pay out for an unannounced improper second billing for the 1st month. I would like to be compensated the $40 I have been burdened with because of the hugesnet company in my words, fraudulently charging me. I would like some answers from customer support and hopefully straighten this atrocity done unto me out. Thank you for your time8.4KViews0likes11Comments
Screwed over again
This is not the first time I have been screwed over by hughesnet. I lost my line of sight and had a tech come out several times and said that too many tress were in the way now and he could do nothing. He told me I would not be charged until my service was active again. As of this post I do not have line of sight still. I checked on my app and I owed $17 on my bill. That Friday I went to pay it because it been a month or so and my account was unable to login. Guess what they sent my account to collection over $17 when I had no line of sight. So now what? How do I get my account back. I have been. With hughesnet around 9 or ten years and its been one mess after another. I lost cooperates number I had for direct call. I did not return my radio and modem because as soon as I humanly can I am going to have a bunch of trees cut but I alone cannot do it. So hughesnet your move. I cannot even find out how much I supposedly owe now. Disappointed more I. Hughesnet every day. I wish my fiber optic line wasn't two miles away.5.9KViews0likes10Comments
Customer Service Complaint
I have been having connection issues with Hughesnet from my first month of service. I take online classes and cannot stay connected long enough to get through an hour long class. Last month after I had paid my bill Hughesnet reversed payment for some unknown reason and charged me a $25.00 return payment fee. NOTE: HUGHESNET not my bank reversed this payment, it isn't even showing up for my bank as a returned payment, with the bank it shows only a single transaction, my payment and it cleared the day after I posted it! So, I contacted customer support to find out why this happend. I got a tech who did NOT speak English as his first language. This is the actual email confirmation response I received. "Contact Reason: Billing Info - Explanation of Charges - Educated Customer" Whoa! Educated customer!!!!! Sorry but I do NOT need a ignorant tech support person educating me on anything!!! Offended, **bleep** yes I am! I was biting the bullet with bad connection service until this little piss ant decided that he had educated me. I had to go away on a business trip the day after this call, when I came home they had disconnected my internet for nonpayment. I sent support a copy of my bank statements showing I had paid, nothing, crickets......totally ignored. After waiting a few days I contacted my bank and had the payment reversed! Not getting my money after being so insulting and then ignoring me when I was paid in full on my account. I am stuck with this dang 2 year contract paying over $80 a month for service I can't use and I can't get a live person that speaks English as their first language on the phone if I can even get anyone to answer I am surprised. If you know anyone thinking about using Hughesnet tell them to run as fast as they can. I have had nothing but problems from the day the tech showed up to install the dish on. I won't even go into all the details and multiple trips from another state just getting this company to plant a dish entailed. I will say this, I WILL NOT CUT DOWN ANOTHER TREE for this company!4.1KViews1like3CommentsEARLY TERMINATION FEE - LESS THEN 30 DAYS- SERVICE DOESNT WORK
My name is Maureen and I am writing today because I am 100% dissatisfied with the service I've received via hughesnet. I have 7 kids &amp; i run a business which requires a lot of data plus 6 of my kids are REMOTE LEARNING and my business requires multiple devices i ordered service in a country area in the middle of nowhere i explained hughesnet was the only option and I was concerned with the service availability &amp; the DATA CAPS - the tech i spoke to (Chris) told me the deal and that I could stream, remote learning, run my business we just couldn't game anymore (that was hard but we accepted it) I opted for service in the beginning of August 2020 and cancelled and was refunded because I was told spectrum could provide service but that was misinformation so I did a 2nd order and was suggested due to the data caps to choose a BUSINESS ACCOUNT of 75gb to start off with so I did and on August 25th 2020 the tech (Chris) came and installed my internet. Now when we started using it was horrible so I got a really good router to try to improve the connection and during the daytime it wouldn't go above (2.9mbps) and then during 2am -8am it was around (39mbps) very laggy never consistent. Since weve had hughesnet we spoke to a tech on Sept 1st 2020 and he stated that basically our service wouldnt get better then this and during those hours would be a little better - I was devastated because we had no other options and no way to communicate because we have no service even though i just paid $230 up front for the service -after everything all my research I found a company in the (Berne, NY) area who provides an internet service which works for all the requirements i stated were necessary &amp; told Hughesnet I wanted to cancel and they are telling me even though I haven't had this service for 30 days im expected to pay $880.00 as an EARLY TERMINATION FEE which is INSANE because I had to pay for another company because HUGHESNET doesn't work. It states that depending on the situation and the fact their own TECH stated it wouldn't really get better i shouldnt have to pay how is that fair or right IT DIDNT WORK and they couldn't make it better - we couldn't even watch a movie as a family and on all my streaming services I wasted hundreds of dollars because I believed what they're tech &amp; customer service dept told me. I have to say customer service has been very kind and helpful along the lines of what they're ALLOWED to do or say. The one tech I spoke to (Billy ID#18653) today 9/18/2020 - he handled things really politely and made it clear on the procedure because customer service has only so much ability so it has to be moved to corporate. He also told me to post on this community site because there is some liability within 30 days for a residential account but some reason a business even within the 30 days gor you to be charged for something out of your control - i mean i plan on writing to the better business bureau and also contacting the atny General because this is wrong and if they move forward with charging me instead of realizing this is on the service they couldn't provide then ill reach out to my lawyer. Thanks for listening &amp; anyones help <br>Maureen2.7KViews0likes2CommentsInitial phone call
I need my initial.call reviewed. The sales agent disnt record my method of payment from the beginning. My deposit was put on a credit card. My billing was supposed to be invoice billing. My first 3 charges were billed to the credit card, which it was stated not to. I have had to pay off that debt and its delayed me paying hughesnet. It caused alot of issues financially and personally. Now my services is terminated and im without internet because of a mistake the initial sales rep made. I need this reviewed. I also need my service restored. Ive made numerous calls without rectification. Please help.2.1KViews0likes3Comments
Legal Issue
I'm not looking to put this all over the Hughesnet community before we may be able to reach some sort of agreement, but I was told to contact corporate by customer service. However, they are currently closed. Monday morning, I have a meeting with a (word we're not allowed to use), but according to "best practices" as far as arbitration goes, they say it's best to try to settle it with the company first. I'm not sure if that can be done at this point. The customer service "Associate Manager" could only give me a few hundred. This is insane how hard it is to talk to someone from the legal department. This information has all be well-documented as well. Please, get a hold of me.1.4KViews0likes5Comments
