2yr commitment
We have been loyal customers for 13 years. We just found out that because we increased our data to 200mb, that it had triggered another 24 month commitment. I spoke to manager and he confirmed although I have read that a data plan upgrade did not trigger a new contract. I am very upset and now we want to cancel service and they want to charge a penalty. What’s going on?Is there a voice only service?
I mostly use Starlink, but have kept Hughesnet around as a backup, and I use the voice plan. It's marginally more reliable than Wifi calling over Starlink. Yesterday there was a major Starlink outage, so I switched to my backup Hughesnet. I was barely able to load a web page on my Iphone browser. It's like not using any data for several months caused Hughesnet to go comatose. I like the idea of having a backup voice, but it's hard to justify the cost if the data service is so bad. Hughesnet is always been kind of second rate for data, but never the total disaster it was yesterday. So curious if there's a voice only plan on either business or residential for like $50/mo?
Data Plan upgrade delays
On Dec. 13th I clicked "Change Plan" to upgrade from 15 GB to 50GB plan. I did this after I called to confirm that this would NOT require a new "commitment" as we are done our 2 year commitment. I called again on Dec. 16th because the web account showed the new plan in billing but not in Data Usage. I was told that the upgrade was being "escalated" to the next level. I got numerous e-mails confirming the account change. Now it is Dec. 18th and Data usage still shows the 15GB. Please help.
Question about Fusion Service
Hi there, A bit new to the community so not sure where to post this. When we signed up one of the sales reps mentioned that there is an option to try Fusion for a certain amount of time (30 days) and then if it doesn't work for you then a downgrade is possible without losting the promo rate. When I spoke with the fusion department they said that I would need to start over my entire 24 month commitment if they honored the trial offer and did a self install of the fusion gateway. Is there any way to test fusion for a month to see if it works for me since we were on a CAFII plan before but got swapped to a new Jupiter 3 setup so don't really want to do a brand new contract when we just started with a new setup.Gateway Upgrades Happening?
I see there was a brief outage for me on the CHY gateway this morning of the type that I suspect are related to upgrades/maintenance at the gateway, and the IPGW ID number range has changed! When Gen5 was new, I saw only 0101 - 0103, which later expanded to 0101 - 0107, with further expansion to 0101 - 0111 some months later. Each of these changes brought a noticeable increase in performance / reduction in congestion. There have been other times when it seemed that some kind of upgrade may have happened, but nothing solid that I could point to, but this morning my IPGW switched to end with the number 1204. I don't remember seeing anyone post an IPGW number like this -- all being numbered 01XX or so. Has anyone else seen new numbers like this for them? Also, do the business users use the same IPGW ID number ranges as regular users? Since these sort of things always seem to happen around 1 AM for me, I suspect the upgrades may be specific to each beam on each gateway, since other beams out west on my gateway would find upgrades in prime time annoying probably.... Any thoughts?
