Help Please – Download Speed < 8 Mbps on Gen5 for WEEKS
Well I’m back again – fora few days my download speeds had recovered to normal (15-30 Mbps), but now I am back to less than 8 Mbps. My "work day" download speeds are now generally less than 8 Mbps and often around 1 Mbps! Early mornings and very late evenings speeds can be as high as 30, but I don’t work at night or before 8AM. Simple, low resolution, 5 minute, YouTube videos take 10-15 minutes to watch. This has been going on since January 3d. Here is what I have done to chase this problem down: Rebooted modem and checked speed = no change Powered off modem for 10 minutes = no change Repeated above wired directly to my modem (HT2000W) = no change I have run 90 download speed tests using testmy.net since January 3d and my average speed is 8.18 Mbps! You can see my test results at https://testmy.net/quickstats/stanleytpig I contacted Hughesnet support via chat on January 3d (Lulu Carette, case number 108575566), checked everything I was told to check, did everything I was told to do, the chat took over an hour after which timeI was told that I would be raised to engineering level support and that I would receive a call within 72 hours. I remaind at home avaliable 24 hours a day for SEVEN DAYS and did not recieve a call duing that time. Over two weeks later I received a call back, butI was not home and the caller left a call back number. I called back the next day only to fine that the “call in code” had expired and I could not speak to anyone. I have also tried the speed tests on the Hughesnet website which yielded very weird results, like taking 3-4 minutes to download the 12 meg file and speed results given are > 200 Mbps! Not possible! Web speed tests range from around 1 to 4 seconds – mostly greater than 2 seconds My system is: Gen5 (EcoStar-19-NAD); Gateway ID 15; Beam ID 71; Satellite Receive Signal Strength 99, modem HT2000W, two Windows 10 PCs (wireless and/or ethernet); 30/50 Meg plan that costs $87/per month. I have been with Hughes since 2001 – that’s 17 years and I have literally done everything that I can think of to make system work as advertised (e.g., highspeed internet and at least 60% of the advertised 25 Mbps, or 15 Mbps and 8 Mbps is not even close). It would be really nice if someone could fix this problem – perhaps one of those talented techs like Liz or Amanda could be cajoled into looking into my problem – I would greatly appreciate it. Regards to all - SkipSolved17KViews0likes12Comments
Intermittent slow internet speeds, HIGH variations, occasionally unusable
I have opened a case with HughesNet and they promptly closed it with a "Everything is fine at the moment" canned message. Called on lunch at work, got a person in India who read from a script, said the same thing, and apparently didn't know the meaning of "Intermittent." Said for me to gather data when it happens again. So it happened again, gathered data, used the email form... "ERROR 404" when I try to send. NOW the internet is sporadically getting better as the night goes on, my window seems to be closing. I was instructed by Sasha Matthews to use TestMy.Net, however I know that you on the forums here state it MIGHT not be the best test. Here are my tests, Regardless: TEST 1, Auto Test: :::.. Internet Speed Test Result Details ..::: Download Connection Speed:: 234 kbps or 0.2 Mbps Download Speed Test Size:: 256 kB or 262144 bytes Download Binary File Transfer Speed:: 29 kB/s Upload Connection Speed:: 1559 kbps or 1.6 Mbps Upload Speed Test Size:: 1.4 MB or 1432 kB or 1466368 bytes Upload Binary File Transfer Speed:: 195 kB/s Timed:: Download: 8.966 seconds | Upload: 7.524 seconds Tested At:: https://TestMy.net Test Time:: 2018-01-16 22:13:26 Local Time Client Location:: Target:: Dallas, TX https://dallas4.testmy.net Validation:: https://testmy.net/db/D6z3UctEp.qfa5LPNMT TiP Measurement Summary (Download):: Min 0.16 Mbps | Middle Avg 0.23 Mbps | Max 0.26 Mbps | 48% Variance TiP Data Points:: 0.26 Mbps, 0.16 Mbps, 0.16 Mbps, 0.26 Mbps, 0.26 Mbps, 0.24 Mbps, 0.26 Mbps, 0.26 Mbps, 0.24 Mbps, 0.23 Mbps, 0.26 Mbps, 0.18 Mbps, 0.17 Mbps, 0.26 Mbps, 0.26 Mbps, 0.25 Mbps, 0.26 Mbps, 0.25 Mbps, 0.22 Mbps Client Stats:: https://testmy.net/compID/2229861827468 User Agent:: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.132 Safari/537.36 [!] Test 2, Auto Test: :::.. Internet Speed Test Result Details ..::: Download Connection Speed:: 278 kbps or 0.3 Mbps Download Speed Test Size:: 528 kB or 540672 bytes Download Binary File Transfer Speed:: 35 kB/s Upload Connection Speed:: 1992 kbps or 2 Mbps Upload Speed Test Size:: 1.3 MB or 1288 kB or 1318912 bytes Upload Binary File Transfer Speed:: 249 kB/s Timed:: Download: 15.568 seconds | Upload: 5.298 seconds Tested At:: https://TestMy.net Test Time:: 2018-01-16 22:21:29 Local Time Client Location:: Target:: Dallas, TX https://dallas4.testmy.net Validation:: https://testmy.net/db/d0Az3JT7C.oiRUAVu3S TiP Measurement Summary (Download):: Min 0.19 Mbps | Middle Avg 0.27 Mbps | Max 0.74 Mbps | 113% Variance TiP Data Points:: 0.22 Mbps, 0.19 Mbps, 0.2 Mbps, 0.22 Mbps, 0.19 Mbps, 0.19 Mbps, 0.26 Mbps, 0.26 Mbps, 0.26 Mbps, 0.25 Mbps, 0.26 Mbps, 0.25 Mbps, 0.25 Mbps, 0.26 Mbps, 0.26 Mbps, 0.28 Mbps, 0.41 Mbps, 0.68 Mbps, 0.74 Mbps Client Stats:: https://testmy.net/compID/2229861827468 User Agent:: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.132 Safari/537.36 [!] Test 3, Auto Test: :::.. Internet Speed Test Result Details ..::: Download Connection Speed:: 216 kbps or 0.2 Mbps Download Speed Test Size:: 256 kB or 262144 bytes Download Binary File Transfer Speed:: 27 kB/s Upload Connection Speed:: 1206 kbps or 1.2 Mbps Upload Speed Test Size:: 816 kB or 835584 bytes Upload Binary File Transfer Speed:: 151 kB/s Timed:: Download: 9.699 seconds | Upload: 5.545 seconds Tested At:: https://TestMy.net Test Time:: 2018-01-16 22:22:31 Local Time Client Location:: Target:: Dallas, TX https://dallas4.testmy.net Validation:: https://testmy.net/db/2oPThWAw0.NxDWopjwt TiP Measurement Summary (Download):: Min 0.12 Mbps | Middle Avg 0.21 Mbps | Max 0.27 Mbps | 70% Variance TiP Data Points:: 0.27 Mbps, 0.25 Mbps, 0.22 Mbps, 0.12 Mbps, 0.12 Mbps, 0.23 Mbps, 0.24 Mbps, 0.24 Mbps, 0.16 Mbps, 0.17 Mbps, 0.24 Mbps, 0.19 Mbps, 0.18 Mbps, 0.25 Mbps, 0.25 Mbps, 0.23 Mbps, 0.25 Mbps, 0.25 Mbps, 0.24 Mbps Client Stats:: https://testmy.net/compID/2229861827468 User Agent:: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.132 Safari/537.36 [!] Test 4, Manual Test: :::.. Download Speed Test Result Details ..::: Download Connection Speed:: 1076 kbps or 1.1 Mbps Download Speed Test Size:: 12 MB or 12288 kB or 12582912 bytes Download Binary File Transfer Speed:: 135 kB/s Tested At:: https://TestMy.net Validation:: https://testmy.net/db/F6E9QqwSC TiP Measurement Summary:: Min 0.5 Mbps | Middle Avg 1.42 Mbps | Max 3.73 Mbps | 138% Variance TiP Data Points:: 0.51 Mbps, 0.82 Mbps, 0.81 Mbps, 0.86 Mbps, 2.73 Mbps, 2.4 Mbps, 1.88 Mbps, 1.52 Mbps, 1.43 Mbps, 0.76 Mbps, 0.5 Mbps, 0.78 Mbps, 1.73 Mbps, 1.99 Mbps, 2.02 Mbps, 0.68 Mbps, 0.68 Mbps, 2.63 Mbps, 3.73 Mbps Client Stats:: https://testmy.net/compID/2229861827468 Test Time:: 2018-01-16 22:24:55 Local Time Client Location:: Target:: Dallas, TX https://dallas3.testmy.net Client Host:: https://testmy.net/hoststats/Unknown Compare:: 273% faster than client avg, 96% slower than world index 1MB Download in 7.59 Seconds - 1GB Download in ~2 Hours - 19X faster than 56K This test of exactly 12288 kB took 93.683 seconds to complete User Agent:: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.132 Safari/537.36 [!] Test 5, Connectivity Test: IP Gateway J2STC035HNSIGW0101 Packet Loss 0% Average Delay 620 ms Minimum Delay 589 ms Maximum Delay 640 ms Test 6, Current Auto Test: https://testmy.net/db/h5qswjNVJ Test 7, Current Test with Speedtest.net http://www.speedtest.net/result/6972894634 Test 8, Current Test with HughesNet's own Speed Test -- DOWNLOAD SPEED: 9.78 Mbps UPLOAD SPEED: 3.28 Mbps -- As you can see, my window closed, but I noticed the degraded streaming performance and began testing. This has been happening ever since the January 1st Echostar-19-NAD downtime that I have a 3GB token of apology for still. END OF MESSAGE TEST: https://testmy.net/db/PVpOGBroY (Slow again, but not as bad) EDIT: Note: Tested the links, they show "Not found" but if you refresh the page, they show up fine. EDIT #2: Figured this is worth mention. Last Night (January 15th) the internet was barely usable. speedtest.net failed to work with "Latency Error!" showing up. using the legacy site, it took a while, but came up with a ping of ~2,000ms and speed of 0.2mbit and 0.05mbit upload. of COURSE I Didn't save it, like a dummy, but I hope all these tests of it just "Degraded" helps somewhat. I won't be able to even post this if it gets as bad as it was last night. EDIT #3: Checked speedtest.net history, last night doesn't show. Something was REALLY screwy, as it doesn't even recognize ME as the one who tested. However, I did run one on Friday, and it was acting up (Not unusable, but not good), so here is the link to that one: http://www.speedtest.net/my-result/6958022710 That should show it does get REALLY crap, even with speedtest.net.Solved8.1KViews0likes8Comments
