no service
6 Topics
No connection since Thursday night
I have had no connection since thursday night. There was a power outage and I havent had service since. Have tried everything and checked all the cables etc. Connectivity test says: Unable to resolve gateway. You do not have connectivity to the gateway.Solved3.3KViews0likes6Comments
Internet - Modem Not Working
Went to bed around 11 pm last night and internet was actively working. Woke up this morning with no internet and router issues. I have power cycled the modem numerous times with various amounts of time (up to 5 minutes) between off and restoring power. Called tech support and while the guy was nice enough; it was obvious he was responding off a checklist troubleshooting system. I.E. - Not actually a "tech". Asked for a hard reset on HughesNet's end. Tech "was unable to get it to work". Tech then cited a secondary possible cause for lack of service as being weather interference. Yes, it's dreary and raining here but I've had service work through durn near tornado like conditions without a hitch. It's not weather interference. Modem powers up, acts like it wants to do it's job and connect but is unable to do so. So, it resets itself and tries again. And again, and again, and again. We did have some awful thunder and lightning storms last night. It is my fear that the modem was "zapped" by lightning. Since I was unable to reach an actual tech via phone, I'm hoping to reach one here. How do I confirm or deny my fears? If my suspicions are accurate, how does this get resolved? I run two businesses from home (mine and my husband's) and the internet is an integral part of operations. I can not afford for the internet to be inoperable like this. Please help me rectify this situation. Thanks in advance for your time and consideration. ~ The Crenshaw FamilySolved5.4KViews0likes3Comments
Voice Issues Problems Service
I have followed all of the instructions and entered the SAN, MAC and Zip code only to get "Your order cannot be processed at this time. Error 004. Please call Customer Care". I don't have a phone. I have internet and can e-mail or chat. I have a cell phone but service is not available at my location. After I entered the SAN, MAC and Zip Code, I thought it was supposed to direct me to another section so I could get a phone number. I have e-mailed and chatted with several Customer Care people who also direct me to call, chat or e-mail someone else. Is there anyone who can give me an answer? Am I going to have to go inconvience one of the neighbors so I can get on the phone with Customer Care?Solved4.1KViews0likes4Comments
Screwed over again
This is not the first time I have been screwed over by hughesnet. I lost my line of sight and had a tech come out several times and said that too many tress were in the way now and he could do nothing. He told me I would not be charged until my service was active again. As of this post I do not have line of sight still. I checked on my app and I owed $17 on my bill. That Friday I went to pay it because it been a month or so and my account was unable to login. Guess what they sent my account to collection over $17 when I had no line of sight. So now what? How do I get my account back. I have been. With hughesnet around 9 or ten years and its been one mess after another. I lost cooperates number I had for direct call. I did not return my radio and modem because as soon as I humanly can I am going to have a bunch of trees cut but I alone cannot do it. So hughesnet your move. I cannot even find out how much I supposedly owe now. Disappointed more I. Hughesnet every day. I wish my fiber optic line wasn't two miles away.5.9KViews0likes10Comments
Failed install, never able to receive service yet
SOMEONE PLEASE HELP!! It Has been nearly 2 MONTHS since 1st ordered service, AND I HAVE YET TO BE ABLE TO UTILIZE ANYTHING I HAVE PAID FOR AND NONE OF THE SERVICE HAS WORKED SINCE HAVING IT INSTALLED WAY BACK ON NOVEMBER 10TH!!! I paid out right up front $425 to buy the equipment and pay for the installation end of October. It was close to 2weeks before the technician could get the installer out here. When he got here it was late in the day, his last call. He was anxious to get done and get home, and he also experienced several problems, as he kept walking away to call for support and Back and forth on line with you guys trying to get our equipment and connection to register/ work. For the install, he went ahead to save time, and used an old cable wire previously run from another cable company, of which its condition i am unsure of, but he decided to trust. (He did not perform a clean fresh complete install as we had herb tools bye would and should do. ) Finally, as it was getting late into the evening, he says youre connected, I'm done, here's your passcode, you're all set. Now although the system read Wi-Fi connected, after running your suggested speed tests, our speed was operating at LESS THAN 1MBPS!! (WHICH I WAS TOLD WAS LESS THAN 90%OF THE POPULATION IN THIS COUNTRY!!=OBVIOUSLY UNACCEPTABLE!) IT only continued to get worse, as we were never ankle to successfully stream a single thing, and that is what we do, stream all our tv, and the service was so terrible that it couldn't stream or allow us to view a single thing!! Now just prior to him leaving, he said not to worry, that our connection and service would only continue to improve once up and running for few days. That evening I had bad feeling as to get any kind of service we stream all of our TV through the Internet, and I realize the dish had been installed directly inn front of a huge telephone pole/ transformer! Long story summed up, we attempted to contact Hughes for help and got no where several times, even tried getting ahold of the installer sub contracted ourselves, who said he could come back, but not for 2-3 more weeks. Consequently, further calls to his phone number have received unable to locate customer error service recording message, and he seems to now be mia. Weeks into this mess, with no improvement having been made or any progress whatsoever, and Frustrated to no end and without any hope of resolve, we moved the satellite over some to try and reposition it away from pole that was directly in front of/blocking it, and went and checked the reading, while following Hughes installation guide protocol instructions, however we were unsuccessful, as well. (Were never able to achieve reading above 16-26.So, we moved the dish right back to exactly where it had been, according to specifications for elevation, azimuth and polarization angle for us, we returned all aspects to that listed, and still nothing. Okie system shows connected, but with no Wi-Fi access still!! I have been on the phone and wasted countless hours going around in cur he's with idiots you hired to help us problem solve who are overseas in Philippines are most unhelpful. The cheap labor isn't worth it, nor does it actually help Any of your paying customers out at all! All they ever end up telling me is that i have to pay even more money for a different installer to come back and fix the failed install i had already paid for the first time, and/or, then they simply hang up on me!!! Unbelievable!! I am outraged and so irritated and aggravated, That I am unable to at this time converse in any way with another one of your customer service reps on the phone. I dread the possibility of ever having to do it again. I don't think I'd be able to bring myself to do that, running in circles for over an hour each time with no end in sight, yet I'm so sick of getting nowhere and am DESPERATE to have my internet service up and FINALLY WORKING!!! Currently, in lieu of Hughes being resolves, I have been using my cell phone to act as a hot spout, to provide wifi service signal, in order to use it to power tv streaming and HOME USAGE of the internet, which I'm sure Verizon is less than thrilled with, im sure my bill will reflect soon enough... I just want some kind of resolve to this situation I want to know if I can either get a refund for the equipment which is completely unused brand new has just been sitting here since the day of the (failed) install, or if somebody can GET OUT HERE AND FINALLY ALIGN THIS DISH PROPERLY AND FIX THIS MESS AND GET IT RIGHT, so that we can finally finally have service?? Additional Note Here: I would also like something to be a done to adjust our bill ( we are currently getting bills for service for literally not a 0 not 1 bit we have been able to use, and instead of glancing at the bill of which no service had been used whatsoever, without simply placing a phone call to us & asking us why we have 0 usage for the entire month, they have continued to charge us, seemingly with no concern whatsoever. Instead, they just keep billing us, so i would really like something to be done about that, as well, add we have yet to even begin day#1 off our usage as new customers!!! I feel hopeless, having exhausted every avenue I am aware of at this point, yet still no resolve!!! I feel totally screwed out of a lot of money and am very unhappy about how they have handled this situation thus far! I am very unhappy very very unhappy and I want some kind of resolve to the situation please! I am pleading, dear God, is there anyone?- Please can somebody please help point me in the right direction or MAKE THIS NIGHTMARE END AND FIX THIS PROBLEM SO WE CAN FINALLY TRY TO USE AND ENJOY THIS SERVICE I'VE ALREADY PAID SO MUCH MONEY FOR??!!?? THANK YOU!🤐2.3KViews1like1Comment