Internet - Modem Not Working
Went to bed around 11 pm last night and internet was actively working. Woke up this morning with no internet and router issues. I have power cycled the modem numerous times with various amounts of time (up to 5 minutes) between off and restoring power. Called tech support and while the guy was nice enough; it was obvious he was responding off a checklist troubleshooting system. I.E. - Not actually a "tech". Asked for a hard reset on HughesNet's end. Tech "was unable to get it to work". Tech then cited a secondary possible cause for lack of service as being weather interference. Yes, it's dreary and raining here but I've had service work through durn near tornado like conditions without a hitch. It's not weather interference. Modem powers up, acts like it wants to do it's job and connect but is unable to do so. So, it resets itself and tries again. And again, and again, and again. We did have some awful thunder and lightning storms last night. It is my fear that the modem was "zapped" by lightning. Since I was unable to reach an actual tech via phone, I'm hoping to reach one here. How do I confirm or deny my fears? If my suspicions are accurate, how does this get resolved? I run two businesses from home (mine and my husband's) and the internet is an integral part of operations. I can not afford for the internet to be inoperable like this. Please help me rectify this situation. Thanks in advance for your time and consideration. ~ The Crenshaw FamilySolved5.3KViews0likes3Comments
Voice Issues Problems Service
I have followed all of the instructions and entered the SAN, MAC and Zip code only to get "Your order cannot be processed at this time. Error 004. Please call Customer Care". I don't have a phone. I have internet and can e-mail or chat. I have a cell phone but service is not available at my location. After I entered the SAN, MAC and Zip Code, I thought it was supposed to direct me to another section so I could get a phone number. I have e-mailed and chatted with several Customer Care people who also direct me to call, chat or e-mail someone else. Is there anyone who can give me an answer? Am I going to have to go inconvience one of the neighbors so I can get on the phone with Customer Care?Solved4KViews0likes4Comments
No connection since Thursday night
I have had no connection since thursday night. There was a power outage and I havent had service since. Have tried everything and checked all the cables etc. Connectivity test says: Unable to resolve gateway. You do not have connectivity to the gateway.Solved3.3KViews0likes6Comments