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108 Topics

Upgrade charge is ridiculous!!
I have been a customer for several years now. And that's because Hughes Net is my only choice where I live right now. I called to upgrade my service to the new "BETTER JUPITER SERVICE" and was told it would cost me $300 for the upgrade. That's for a tech to come out and put a new dish on my house and a new modem inside. I asked if there was way to get the free installation like they advertised for a new customer. Nope! Not for a loyal existing customer. $300!!! I could cancel my service when the contract is over and then come back as a new customer to get the free installation. This is by far the worst internet service I've ever dealt with! I wish I had another choice. 🤨
Kristis67ss
5 months ago Place myAccount and Billing
4.8KViews
1like
8Comments
Business vs residential service
I currently have the business75 plan. It’s very slow but ok for basic website access but evening video streaming is pretty much unusable with frequent buffering and freezes. I wanted to look into the possibility that residential service would be ok for daytime web access with improved video streaming in the evening. What is involved in changing to residential and what are the differences I would see in service. I’m currently working from home during the day requiring website access to secure sites and , uploading/downloading of files. I'm anticipating local fiber service within the next year so I won’t signup for any long term service contract.
bcs001
6 months ago Place Products and Plans
2.6KViews
0likes
11Comments
Jupiter 3 Plan Availability
I'm a current hughes.net subscriber for over 6 years on a Fushion plan for about the last 1 1/2 years. I read about the new Jupiter plans in December as having higher upload/download speeds and available data. I looked into my account to upgrade and it wasn't available. Then I found out it's not an automatic upgrade that Hughes.net stated there would be a path for current customers to upgrade but you would have to contact the customer service. Apparently the new Jupiter plans use the HT3000W modem and I have the HT2000W modem so I figured that's why I wouldn't just upgrade automatically in my account. There needs to be an equipment change, not sure about my dish. I've contacted customer service twice now and am told it's not available in my area. But if I search my address on hughes.net website it gives me available plans to upgrade to. Both times I've asked to speak to a supervisor to explain the conflicting information on availability of the plans and both times after being on hold for approximately 20-30 minutes I've been disconnected. Not very good customer service. Basically my question is can current hughes.net subscribers upgrade to the new plans and if so how since customer service is not helpful. Thank you.
cmb366
10 months ago Place Products and Plans
2.8KViews
0likes
3Comments
Account Affordabilty Discount
Does anybody know anything about the account affordability discount? Apparently Usenet offers a affordability discount. I was told by one of the tech service men to. if anybody knows anything about it, I would really appreciate. Some information it would help. me out a lot. Please. Thank you.
nitehawke
2 years ago Place Products and Plans
1.8KViews
1like
1Comment
Possible tree problem for Jupiter 3
Hi, I have Hughesnet Gen 4 on Jupiter 1. I want Jupiter 3 service when it becomes available. What if I order Jupiter 3 service and there are trees blocking the satellite when the installer shows up? I see it is 95 West which is the same slot as the Spaceway 3 satellite that I had back in 2007. Will I be able to keep my current service until the trees are cut and will I pay a penalty if trees are in the way and I have to have the trees cut and reschedule an installation? Is there someone I can contact who can do a site survey so I can see which trees if any have to be removed? I am in the Springfield, MO area. I don't have a smartphone so I can't use a app to see satellite position and can't tell from the online satellite pointers I have tried. I sent a support email to Hughesnet and they never responded back to me. Thank you, Ken
zn
2 years ago Place Products and Plans
2.8KViews
0likes
2Comments
Deceptive practices to retain customers
Beware! I have been lied to by at least 2 reps as to the status of my commitment. When I called to complain and even to terminate service, reps offered me a better plan with no additional cost in order to retain my business, while ASSURING me I was still month to month with no contract or additional commitment. When on at least 2 phone calls, I reiterated over and over to the rep, to assure me that I am not under contract or commitment, and they agreed.Today when I tried to cancel service, I was told that I AM under contract and have to pay up to a $400 early termination fee.
Jalapeno
2 years ago Place Products and Plans
4.3KViews
1like
6Comments
Hughes net rebate is a total ripoff
I have tried multiple times to go to the rebate website that customer support sent me too. It doesn't help there is no option to fill out a form online or to print one and mail it in. The 100 dollar rebate is a waste of time they should not lead customers on
Solved
sarahcanada24
2 years ago Place Products and Plans
4.9KViews
2likes
5Comments
A contract should be a "two-way" street. Hughesnet does not deliver what it promises.
I am a new Hughesnet subscriber and I am distraught over the poor quality of the service. My plan calls for a 3-5 mg upload, which isn't much; but consistently, I am able to receive only .40 or less. Yes, that's .40. I teach on Zoom and am going to have to refund money to my students and not offer any future classes. I have done everything that is possible to boost my upload speed: moving my laptop to the router, turning off other equipment that might draw service while I am teaching. I have spent hours online with customer representatives who have been unfailingly kind and patient, but I am told that because I am at the "end of the range", my service cannot be improved. I signed a binding two-year contract with a large cancellation fee, but I am receiving only a very small portion of what Hughesnet promised. Yes, they do say that my upload speed MIGHT be as much as 3-5 mg. It seems that I should be receiving more than 1/10th of this amount. Where does the responsibility rest for a company to promise what it says it will deliver? I would not recommend this service to anyone and am considering writing articles publicly to share my experience. Before I do this, however, I will contact the legal department of Hughesnet. That is my next step. Perhaps there will be a satisfactory resolution. I will post again with the conclusion of my very disappointing experience with this internet provider.
Soxie
2 years ago Place Products and Plans
2.2KViews
1like
1Comment
HughesNet REBATE is false!
I signed up for a new service (already have one service and adding a totally separate new service in August 2022) I was sold on the fact I have had great support both technical and billing - really nice. It also seems to be faster than when I first signed up! That being said, I was told I would get a rebate of $300 for a new account and to do it online at hughesnetrebate.com which did not work. I found the form online through this website and submitted it with ALL THE DOCUMENTATION. I sent a huge manilla envelope in with all of it. I waited 9 weeks, I tried to call in November but the rebate site never picks up. I finally did it today on the 19th of December - 9 weeks in! i HELD ON FOR OVER AN HOUR! Finally got someone 'Bruno' who says they have no record of this being sent and I should have sent it CERTIFIED! Nowhere in here does it say SEND IT CERTIFIED! I found my receipt paying for this mailing and I made a copy (thank god) of all my forms and documents - I called hughesnet, they were nice but said they can't help. Looks like I will have to send everything in to a complaint. It's a shame because I really like the tech support and billing support but this REBATE CENTER is a disaster and I believe unethical. I believe if you don't send it certified they throw it away. What a waste of my time 😞
kjani
3 years ago Place Products and Plans
3.6KViews
1like
3Comments
HughesNet Fusion Plans
I received an email on December 1, 2022 saying that the new fusion plans were available in my area, plus there is an announcement in my app that said they were available in my area. I did a quick Google search and found the page on their site where I could type in my address, so I did and the pricing plans popped up for me and told me to call to upgrade. I got sidetracked and forgot for a few days, but called the number on the announcement in my app on the 7th, then the number in my email today, and both times were told it wasn't available in my area?? I do not understand why I received an email and still have the announcement in my app that says it's available for me when in reality isn't at all. Disappointing. I was super excited to upgrade both my data plan and to Fusion.
shadyacres
3 years ago Place Products and Plans
3.7KViews
0likes
4Comments