New Gen 5 owner in Northern California (slow as molasses)
Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will escalate the call to engineering which means another 2 to 3 business days before I get help. Kind of stinks since it was just installed yesterday. Anyway, last speed test I ran was 1.1Mbps down. Sheesh. Went through over an hour call with Hughes today running tests and such just to prove I am getting slow speeds. Then told have to wait until next week to get it looked at. http://testmy.net/stats/?&t=u&d=09292017&x=2&l=25&q=macsociety In case this can help.... I am pointed at: Satellite NameEchoStar-19-NAD Gateway ID8 Beam ID55 Outroute ID7 Thanks for the ear. ThomasSolved94KViews2likes296CommentsNo reliable Internet since install in Dec 2018 and Mods stopped replying to me over a month ago.
No reliable Internet since install in Dec 2018 and Mods stopped replying to me over a month ago. I haven't had a moderator reply to my problem in over a month, Whats the deal? My bill is paid and I still don't have reliable Internet. I am tired of dumping money down the drain and no one is willing to help me sort this out. I have had this problem from day one when I had this installed in December 2018. I had a tech sent out here over a month ago and all he did was check the connections and connect his phone to Netflix for 30 seconds and tell me it was working, How is connecting his phone to my Internetfor less than a minute going to tell him my Internetis working? Last I was told was I was being referredto theHome Tech Support department Free of Chargeand then I was told by HTSit was going cost me around $200 for them to connect to my devices to fix the problem. I shouldn't have to pay to have my Internetfixed when it has never worked from the beginning and besides my devices work fine when they are not connectedto HughesNet. I either want my Internetfixed and get the speeds advertisedor terminate my accountwithout early termination fees.Solved8.9KViews1like6Comments
