Good Morning Damian,
You have always been very quick to get back to me and help me out so I'm hoping you can help me again with this current connectivity issue I am experiencing.
This past week I've been having noticeable connectivity issues with is causing both very slow, and/or unresponsive internet website loading / streaming behavior. According to the diagnostics (via my System Control Center) the issue appears to be a continuous DNS Acceleration[N] ERROR. (Please see screenshots below)
Being a long-time customer (15+ years), I took the liberty of also uploading a screen shot of my current usage as it is 5:03 (pst) am at this very moment which means I am NOT currently throttled. (I still have 23G bonus usage) so I shouldn't be experiencing any connectivity issues. I know this is usually the first thing people 'assume' whenever 'slow, unresponsive' speeds come up as a topic so I figured I would get that out of the way so we can move quickly to resolving whatever the issue actually is.
Back to this DNS Acceleration[N] ERROR, as you can see from the screen shots this is ongoing. I have reset (soft reboot) the modem several times from the system control center, and this morning was the 2nd time doing the hard reboot (unplugging from the brick) in the past 4 days. Nothing I do on my end seems to help.
I would really appreciate it if you could look into this issue that I'm having so I can get back to enjoying my HughesNet service.
Many thanks..
