Service call

[pgoens]

My internet went down, called to report it, they would send out a technician a week later.

Technician determined that the modem was defective and replaced it.

when I received my bill there was a charge of $125.00 for a service charge. I called and spoke with a representative and asked why no one had advised me beforehand that there would be a charge. She went back through the notes and agreed that no one had advised me. She put me on hold to speak with her supervisor and he said he would NOT waive the fee.

I REFUSE to pay this charge since I was NOT advised of it in advance and I am also canceling my service. Worst customer service I have ever seen in my life. 

[maratsade · Accepted solution]

I suggest you read the subscriber agreement, section 12. https://legal.hughesnet.com/SubAgree-03-16-17.cfm

[GabeU]

@pgoens 

Please be aware that, if you cancel while in the midst of a 24 month commitment, any applicable Early Termination Fees will be valid.

Whether not being told in advance of the fee is grounds for waving it may be something the reps here can look into.  With this said, $125 is the standard fee for service calls.