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Chez Malinois's avatar
Chez Malinois
9 years ago

30 day "grace" period to cancel without ETF...as of 10-2016 is this still in effect?

So don't hate me..I know this topic is a dead horse but literally I had a sales rep tell me there was no period in which the ETF could be waived except prior to install...:(
I JUST ordered HughesNet so I'm hoping it works- and I don't have any unrealistic expectations ..

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  • BirdDog's avatar
    BirdDog
    Assistant Professor
    9 years ago
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    Yes it is still there. The best place to initiate it is here to be sure it goes through alright.

    Be aware for the first 10-20 days (depending on modem model) you will have unlimited service, the meters will reset daily. So watch carefully what you are using each day before reset so you'll have an idea what to expect when the monthly allowance kicks in.
  • Liz's avatar
    Liz
    Moderator
    9 years ago
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    Hi Chez Malinois,

    Welcome and thanks for posting! Yes, if you cancel within the first 30 days, there's no ETF. Also, what BirdDog said, your first 20 days (if you have the HT1100 modem) your data will reset daily to let you update your devices without depleting your monthly data allowance.

    If you have any questions about your service, feel free to ask!

    Thanks,
    Liz
    • t1980's avatar
      t1980
      Spectator
      8 years ago
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      Hello ,we want to cancel but, want i to make sure its true what we were promised and told that , before 30 days free cancellation, we have not been able to watch a movie or more than 1 person on the internet , this is the most awful service and experience we have been thru , dealing with internet , we dont want no more problems , im trying to avioid going to small claims court and, being charged any more , we want to cancel and want exact instructions on what to return as far as parts we want our money back and some extra money for dealing with your company , for loss of time and horrible experience.
      • GabeU's avatar
        GabeU
        Distinguished Professor IV
        8 years ago
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        t1980

         

        You should start a new topic to address your concerns, which you can do by clicking on the blue "Start a topic" button on the upper right while in the "myAccount and Billing" section.  

         

         

  • Chez Malinois's avatar
    Chez Malinois
    9 years ago
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    Thank you guys!!! And thank you BirdDog- I had read about that -how the data resets (here) and plan to download the monitoring apps as well that you all mentioned previously. Thanks for not flogging me for asking! I love this page! I'm

    Really hoping there's no problem and I won't need the grace period anyway
  • Chez Malinois's avatar
    Chez Malinois
    9 years ago
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    Thanks so much- I'm going to download those tools you mentioned in other posts.
    Any suggestion on routers? I'm assuming the modem comes when they do my install...
  • Chez Malinois's avatar
    Chez Malinois
    9 years ago
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    Hmm. Right now I have no internet so I'm thinking it will be at least marginally better. Crossing my fingers and hoping it will be enough to access school website and let my hubby download a couple movies and pay a few bills.
  • BirdDog's avatar
    BirdDog
    Assistant Professor
    9 years ago
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    Chris, instead of dropping negative comments in other's posts why not do as Amanda asked here https://community.myhughesnet.com/hughesnet/topics/data-drains-as-soon-as-it-rolls-over?topic-reply-... and start your own post (thread) and try to get some help?

    BTW: My service has worked well the vast majority of the 12+ years I've had HughesNet. Believe it or not, all their customers don't have terrible service. They definitely would be out of business if that were the case.
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Including POS systems, ATMs, printers, computers, LAN systems, factory automated control systems, parking control systems, security control systems, and HVAC control systems.","registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2011-12-03T03:00:00.000-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/dS05MDc0LTU4Mmk0M0FBQzgxRjcyQzJCMTdD"},"rank":{"__ref":"Rank:rank:11"},"entityType":"USER","eventPath":"community:ssqng67387/user:9074"},"ModerationData:moderation_data:49098":{"__typename":"ModerationData","id":"moderation_data:49098","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:49098":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:9074"},"id":"message:49098","revisionNum":1,"uid":49098,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumTopicMessage:message:49097"},"conversation":{"__ref":"Conversation:conversation:49097"},"subject":"Re: 30 day \"grace\" period to cancel without ETF...as of 10-2016 is this still in effect?","moderationData":{"__ref":"ModerationData:moderation_data:49098"},"body":"Yes it is still there. The best place to initiate it is here to be sure it goes through alright.

Be aware for the first 10-20 days (depending on modem model) you will have unlimited service, the meters will reset daily. So watch carefully what you are using each day before reset so you'll have an idea what to expect when the monthly allowance kicks in.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":2,"repliesCount":0,"postTime":"2016-10-07T23:55:00.000-04:00","lastPublishTime":"2016-10-07T23:55:00.000-04:00","metrics":{"__typename":"MessageMetrics","views":15866},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:49097/message:49098","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"365","rawBody":"Yes it is still there. The best place to initiate it is here to be sure it goes through alright.

Be aware for the first 10-20 days (depending on modem model) you will have unlimited service, the meters will reset daily. So watch carefully what you are using each day before reset so you'll have an idea what to expect when the monthly allowance kicks in.","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:49098_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Rank:rank:2":{"__typename":"Rank","id":"rank:2","position":1,"name":"Moderator","color":"0099AA","icon":null,"rankStyle":"TEXT"},"User:user:16464":{"__typename":"User","id":"user:16464","uid":16464,"login":"Liz","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2014-02-18T03:00:00.000-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/dS0xNjQ2NC01NzY0aTFGM0ZBNEE1NTJDMjc1Rjg"},"rank":{"__ref":"Rank:rank:2"},"entityType":"USER","eventPath":"community:ssqng67387/user:16464"},"ModerationData:moderation_data:49099":{"__typename":"ModerationData","id":"moderation_data:49099","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Rank:rank:27":{"__typename":"Rank","id":"rank:27","position":28,"name":"Spectator","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:46066":{"__typename":"User","id":"user:46066","uid":46066,"login":"t1980","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-09-13T00:41:55.230-04:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-1.svg?time=0"},"rank":{"__ref":"Rank:rank:27"},"entityType":"USER","eventPath":"community:ssqng67387/user:46066"},"ForumReplyMessage:message:49099":{"__typename":"ForumReplyMessage","uid":49099,"id":"message:49099","revisionNum":1,"author":{"__ref":"User:user:16464"},"readOnly":true,"repliesCount":3,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumTopicMessage:message:49097"},"conversation":{"__ref":"Conversation:conversation:49097"},"subject":"Re: 30 day \"grace\" period to cancel without ETF...as of 10-2016 is this still in effect?","moderationData":{"__ref":"ModerationData:moderation_data:49099"},"body":"Hi Chez Malinois,

Welcome and thanks for posting! Yes, if you cancel within the first 30 days, there's no ETF. Also, what BirdDog said, your first 20 days (if you have the HT1100 modem) your data will reset daily to let you update your devices without depleting your monthly data allowance.

If you have any questions about your service, feel free to ask!

Thanks,
Liz","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":2,"postTime":"2016-10-08T00:00:00.000-04:00","lastPublishTime":"2016-10-08T00:00:00.000-04:00","metrics":{"__typename":"MessageMetrics","views":15868},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:49097/message:49099","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDM5OjF8aW50LDgzMzI5LDgzMzI5","node":{"__ref":"ForumReplyMessage:message:83329"}}]},"customFields":[],"editFrozen":false,"body@stringLength":"409","rawBody":"Hi Chez Malinois,

Welcome and thanks for posting! Yes, if you cancel within the first 30 days, there's no ETF. Also, what BirdDog said, your first 20 days (if you have the HT1100 modem) your data will reset daily to let you update your devices without depleting your monthly data allowance.

If you have any questions about your service, feel free to ask!

Thanks,
Liz","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:49099_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:83329":{"__typename":"ModerationData","id":"moderation_data:83329","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Rank:rank:5":{"__typename":"Rank","id":"rank:5","position":6,"name":"Distinguished Professor IV","color":"0000FF","icon":null,"rankStyle":"TEXT"},"User:user:29869":{"__typename":"User","id":"user:29869","uid":29869,"login":"GabeU","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-01-04T03:00:00.000-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/dS0yOTg2OS0zMzc1aTM2QzZDMjdBOUREQzBFNDg"},"rank":{"__ref":"Rank:rank:5"},"entityType":"USER","eventPath":"community:ssqng67387/user:29869"},"ForumReplyMessage:message:83329":{"__typename":"ForumReplyMessage","uid":83329,"id":"message:83329","revisionNum":1,"author":{"__ref":"User:user:46066"},"readOnly":true,"repliesCount":2,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumReplyMessage:message:49099"},"conversation":{"__ref":"Conversation:conversation:49097"},"subject":"Re: 30 day \"grace\" period to cancel without ETF...as of 10-2016 is this still in effect?","moderationData":{"__ref":"ModerationData:moderation_data:83329"},"body":"Hello ,we want to cancel but, want i to make sure its true what we were promised and told that , before 30 days free cancellation, we have not been able to watch a movie or more than 1 person on the internet , this is the most awful service and experience we have been thru , dealing with internet , we dont want no more problems , im trying to avioid going to small claims court and, being charged any more , we want to cancel and want exact instructions on what to return as far as parts we want our money back and some extra money for dealing with your company , for loss of time and horrible experience.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2017-09-13T00:59:35.716-04:00","lastPublishTime":"2017-09-13T00:59:35.716-04:00","metrics":{"__typename":"MessageMetrics","views":11555},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:49097/message:83329","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuMnwyLjF8aXwxfDM5OjF8aW50LDgzMzM1LDgzMzM1","hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDM5OjF8aW50LDgzMzM1LDgzMzM1","node":{"__ref":"ForumReplyMessage:message:83335"}}]},"customFields":[],"editFrozen":false,"body@stringLength":"607","rawBody":"Hello ,we want to cancel but, want i to make sure its true what we were promised and told that , before 30 days free cancellation, we have not been able to watch a movie or more than 1 person on the internet , this is the most awful service and experience we have been thru , dealing with internet , we dont want no more problems , im trying to avioid going to small claims court and, being charged any more , we want to cancel and want exact instructions on what to return as far as parts we want our money back and some extra money for dealing with your company , for loss of time and horrible experience.","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:83329_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:83335":{"__typename":"ModerationData","id":"moderation_data:83335","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:83335":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:29869"},"id":"message:83335","revisionNum":1,"uid":83335,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumReplyMessage:message:83329"},"conversation":{"__ref":"Conversation:conversation:49097"},"subject":"Re: 30 day \"grace\" period to cancel without ETF...as of 10-2016 is this still in effect?","moderationData":{"__ref":"ModerationData:moderation_data:83335"},"body":"

t1980

 

You should start a new topic to address your concerns, which you can do by clicking on the blue \"Start a topic\" button on the upper right while in the \"myAccount and Billing\" section.  

 

 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":0,"repliesCount":0,"postTime":"2017-09-13T07:22:01.317-04:00","lastPublishTime":"2017-09-13T07:22:01.317-04:00","metrics":{"__typename":"MessageMetrics","views":11528},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:49097/message:83335","customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"433","rawBody":"

 

You should start a new topic to address your concerns, which you can do by clicking on the blue \"Start a topic\" button on the upper right while in the \"myAccount and Billing\" section.  

 

 

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:83335_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:49100":{"__typename":"ModerationData","id":"moderation_data:49100","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:49100":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:3189"},"id":"message:49100","revisionNum":1,"uid":49100,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumTopicMessage:message:49097"},"conversation":{"__ref":"Conversation:conversation:49097"},"subject":"Re: 30 day \"grace\" period to cancel without ETF...as of 10-2016 is this still in effect?","moderationData":{"__ref":"ModerationData:moderation_data:49100"},"body":"Thank you guys!!! And thank you BirdDog- I had read about that -how the data resets (here) and plan to download the monitoring apps as well that you all mentioned previously. Thanks for not flogging me for asking! I love this page! I'm

Really hoping there's no problem and I won't need the grace period anyway","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"repliesCount":0,"postTime":"2016-10-08T00:39:00.000-04:00","lastPublishTime":"2016-10-08T00:39:00.000-04:00","metrics":{"__typename":"MessageMetrics","views":15857},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:49097/message:49100","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"321","rawBody":"Thank you guys!!! And thank you BirdDog- I had read about that -how the data resets (here) and plan to download the monitoring apps as well that you all mentioned previously. Thanks for not flogging me for asking! I love this page! I'm

Really hoping there's no problem and I won't need the grace period anyway","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:49100_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:49102":{"__typename":"ModerationData","id":"moderation_data:49102","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:49102":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:3189"},"id":"message:49102","revisionNum":1,"uid":49102,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumTopicMessage:message:49097"},"conversation":{"__ref":"Conversation:conversation:49097"},"subject":"Re: 30 day \"grace\" period to cancel without ETF...as of 10-2016 is this still in effect?","moderationData":{"__ref":"ModerationData:moderation_data:49102"},"body":"Thanks for quick response!'","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"27","kudosSumWeight":0,"repliesCount":0,"postTime":"2016-10-08T00:41:00.000-04:00","lastPublishTime":"2016-10-08T00:41:00.000-04:00","metrics":{"__typename":"MessageMetrics","views":15859},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:49097/message:49102","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"27","rawBody":"Thanks for quick response!'","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:49102_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:49101":{"__typename":"ModerationData","id":"moderation_data:49101","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:49101":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:3189"},"id":"message:49101","revisionNum":1,"uid":49101,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumTopicMessage:message:49097"},"conversation":{"__ref":"Conversation:conversation:49097"},"subject":"Re: 30 day \"grace\" period to cancel without ETF...as of 10-2016 is this still in effect?","moderationData":{"__ref":"ModerationData:moderation_data:49101"},"body":"Thanks so much- I'm going to download those tools you mentioned in other posts.
Any suggestion on routers? I'm assuming the modem comes when they do my install...","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"165","kudosSumWeight":0,"repliesCount":0,"postTime":"2016-10-08T00:41:00.000-04:00","lastPublishTime":"2016-10-08T00:41:00.000-04:00","metrics":{"__typename":"MessageMetrics","views":15857},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:49097/message:49101","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"169","rawBody":"Thanks so much- I'm going to download those tools you mentioned in other posts.
Any suggestion on routers? I'm assuming the modem comes when they do my install...","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:49101_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:49103":{"__typename":"ModerationData","id":"moderation_data:49103","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:49103":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:16464"},"id":"message:49103","revisionNum":1,"uid":49103,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumTopicMessage:message:49097"},"conversation":{"__ref":"Conversation:conversation:49097"},"subject":"Re: 30 day \"grace\" period to cancel without ETF...as of 10-2016 is this still in effect?","moderationData":{"__ref":"ModerationData:moderation_data:49103"},"body":"You're very welcome! We're here if you need help.

-Liz","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"57","kudosSumWeight":0,"repliesCount":0,"postTime":"2016-10-08T00:46:00.000-04:00","lastPublishTime":"2016-10-08T00:46:00.000-04:00","metrics":{"__typename":"MessageMetrics","views":15856},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:49097/message:49103","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"65","rawBody":"You're very welcome! We're here if you need help.

-Liz","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:49103_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:3093":{"__typename":"User","id":"user:3093","uid":3093,"login":"Chris Mitchell","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-10-03T03:00:00.000-04:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-9.svg?time=0"},"rank":null,"entityType":"USER","eventPath":"community:ssqng67387/user:3093"},"ModerationData:moderation_data:49104":{"__typename":"ModerationData","id":"moderation_data:49104","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:49104":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:3093"},"id":"message:49104","revisionNum":1,"uid":49104,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumTopicMessage:message:49097"},"conversation":{"__ref":"Conversation:conversation:49097"},"subject":"Re: 30 day \"grace\" period to cancel without ETF...as of 10-2016 is this still in effect?","moderationData":{"__ref":"ModerationData:moderation_data:49104"},"body":"Get out of it while you can!  Its total garbage and it does NOT work, its like having NO INTERNET.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"103","kudosSumWeight":0,"repliesCount":0,"postTime":"2016-10-08T02:16:00.000-04:00","lastPublishTime":"2016-10-08T02:16:00.000-04:00","metrics":{"__typename":"MessageMetrics","views":15835},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:49097/message:49104","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"103","rawBody":"Get out of it while you can!  Its total garbage and it does NOT work, its like having NO INTERNET.","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:49104_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:49105":{"__typename":"ModerationData","id":"moderation_data:49105","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:49105":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:3189"},"id":"message:49105","revisionNum":1,"uid":49105,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumTopicMessage:message:49097"},"conversation":{"__ref":"Conversation:conversation:49097"},"subject":"Re: 30 day \"grace\" period to cancel without ETF...as of 10-2016 is this still in effect?","moderationData":{"__ref":"ModerationData:moderation_data:49105"},"body":"Hmm. Right now I have no internet so I'm thinking it will be at least marginally better. Crossing my fingers and hoping it will be enough to access school website and let my hubby download a couple movies and pay a few bills.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2016-10-08T02:20:00.000-04:00","lastPublishTime":"2016-10-08T02:20:00.000-04:00","metrics":{"__typename":"MessageMetrics","views":15836},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:49097/message:49105","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"225","rawBody":"Hmm. Right now I have no internet so I'm thinking it will be at least marginally better. Crossing my fingers and hoping it will be enough to access school website and let my hubby download a couple movies and pay a few bills.","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:49105_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:49106":{"__typename":"ModerationData","id":"moderation_data:49106","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:49106":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:3189"},"id":"message:49106","revisionNum":1,"uid":49106,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumTopicMessage:message:49097"},"conversation":{"__ref":"Conversation:conversation:49097"},"subject":"Re: 30 day \"grace\" period to cancel without ETF...as of 10-2016 is this still in effect?","moderationData":{"__ref":"ModerationData:moderation_data:49106"},"body":"Chris what didn't work? The amount of data or the speed?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"56","kudosSumWeight":0,"repliesCount":0,"postTime":"2016-10-08T02:21:00.000-04:00","lastPublishTime":"2016-10-08T02:21:00.000-04:00","metrics":{"__typename":"MessageMetrics","views":15838},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:49097/message:49106","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"56","rawBody":"Chris what didn't work? The amount of data or the speed?","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:49106_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:49107":{"__typename":"ModerationData","id":"moderation_data:49107","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:49107":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:9074"},"id":"message:49107","revisionNum":1,"uid":49107,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumTopicMessage:message:49097"},"conversation":{"__ref":"Conversation:conversation:49097"},"subject":"Re: 30 day \"grace\" period to cancel without ETF...as of 10-2016 is this still in effect?","moderationData":{"__ref":"ModerationData:moderation_data:49107"},"body":"Chris, instead of dropping negative comments in other's posts why not do as Amanda asked here https://community.myhughesnet.com/hughesnet/topics/data-drains-as-soon-as-it-rolls-over?topic-reply-... and start your own post (thread) and try to get some help?

BTW: My service has worked well the vast majority of the 12+ years I've had HughesNet. Believe it or not, all their customers don't have terrible service. They definitely would be out of business if that were the case.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":0,"postTime":"2016-10-08T02:26:00.000-04:00","lastPublishTime":"2016-10-08T02:26:00.000-04:00","metrics":{"__typename":"MessageMetrics","views":11593},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:49097/message:49107","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"981","rawBody":"Chris, instead of dropping negative comments in other's posts why not do as Amanda asked here https://community.myhughesnet.com/hughesnet/topics/data-drains-as-soon-as-it-rolls-over?topic-reply-... and start your own post (thread) and try to get some help?

BTW: My service has worked well the vast majority of the 12+ years I've had HughesNet. Believe it or not, all their customers don't have terrible service. 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