Forum Discussion
30 day "grace" period to cancel without ETF...as of 10-2016 is this still in effect?
So don't hate me..I know this topic is a dead horse but literally I had a sales rep tell me there was no period in which the ETF could be waived except prior to install...:(
I JUST ordered HughesNet so I'm hoping it works- and I don't have any unrealistic expectations ..
I JUST ordered HughesNet so I'm hoping it works- and I don't have any unrealistic expectations ..
- Yes it is still there. The best place to initiate it is here to be sure it goes through alright.
Be aware for the first 10-20 days (depending on modem model) you will have unlimited service, the meters will reset daily. So watch carefully what you are using each day before reset so you'll have an idea what to expect when the monthly allowance kicks in. - Hi Chez Malinois,
Welcome and thanks for posting! Yes, if you cancel within the first 30 days, there's no ETF. Also, what BirdDog said, your first 20 days (if you have the HT1100 modem) your data will reset daily to let you update your devices without depleting your monthly data allowance.
If you have any questions about your service, feel free to ask!
Thanks,
Liz- Hello ,we want to cancel but, want i to make sure its true what we were promised and told that , before 30 days free cancellation, we have not been able to watch a movie or more than 1 person on the internet , this is the most awful service and experience we have been thru , dealing with internet , we dont want no more problems , im trying to avioid going to small claims court and, being charged any more , we want to cancel and want exact instructions on what to return as far as parts we want our money back and some extra money for dealing with your company , for loss of time and horrible experience.
- Thank you guys!!! And thank you BirdDog- I had read about that -how the data resets (here) and plan to download the monitoring apps as well that you all mentioned previously. Thanks for not flogging me for asking! I love this page! I'm
Really hoping there's no problem and I won't need the grace period anyway - Thanks for quick response!'
- Thanks so much- I'm going to download those tools you mentioned in other posts.
Any suggestion on routers? I'm assuming the modem comes when they do my install... - You're very welcome! We're here if you need help.
-Liz - Get out of it while you can! Its total garbage and it does NOT work, its like having NO INTERNET.
- Hmm. Right now I have no internet so I'm thinking it will be at least marginally better. Crossing my fingers and hoping it will be enough to access school website and let my hubby download a couple movies and pay a few bills.
- Chris what didn't work? The amount of data or the speed?
- Chris, instead of dropping negative comments in other's posts why not do as Amanda asked here https://community.myhughesnet.com/hughesnet/topics/data-drains-as-soon-as-it-rolls-over?topic-reply-... and start your own post (thread) and try to get some help?
BTW: My service has worked well the vast majority of the 12+ years I've had HughesNet. Believe it or not, all their customers don't have terrible service. They definitely would be out of business if that were the case.
