I am about fed up with this internet first four months was great! Then came the issues being down more than it was up they sent a new router worked great another month now same ole stuff I’m fixing to pay my etf and get out I can no afford 100 bucks for a technician as well as 100 a month for the service that never works
Problem found and solved by the technician had water in my radio transmitter !
thanks remy for assisting me with my issues
The reps can run remote diagnostics on your system to see if anything's amiss. They're normally on M-F from around 9AM to 6PM EST, though they're sometimes on during the weekend or in the evening. It'll likely not be until Monday before you get a reply from one.
They don’t help ! It seems I know more about it than they do I’m pretty sure my transmitter is bad but I can’t afford to have it replaced I’m about to cancel my payment method and go back to att
Maybe you should give the reps on this site a chance to have a look at your situation and discuss potential solutions. If they can't resolve your concerns after best-effort troubleshooting, they're willing to work with you regarding the ETF. The reps here are from the corporate offices and have the authority to do that. I don't believe the phone reps do. Might be worth your while to see what the reps here have to say.
my sqf was 109 all of a sudden dropped to 15 and won’t go over 30 max I say transmitter but reps always say it’s cause your in fap but that has nothing to do with not linking up with the satellite I’m not fap right now and it will not connect to satellite
Customer service at HughesNet is fairly nonexistent if you do get someone to answer you can’t understand them or they just blame system performance on fap when I know enough about the fap to know it still works fine when fapped I usually always fap within 2 weeks of reset ! I’m pretty sure it’s something they are doing I believe that cause the first month it was active we had a strong storm roll through and rained so hard you couldn’t see 10 feet but it worked fine 2 months later it can barely sprinkle an it goes off
This is why you should let the reps on this site, who work M-F during business hours, to check your system remotely.
Upon investigation of my equipment I was going to run a new coax but the installer screwed the coax so tight into the transmitter it will not come out without unscrewing the whole coax stub that the cable attaches to so the transmitter is bad but I’m not paying for a technician to come fix it not my fault that the installer did not know what he was doing ! And yes I have satellite installation experience!
Update so far level 4 tech support has ran test and had me change a couple numbers on latitude and longitude it worked for 2 hours went back down now when I plug modem up it constantly restarts flashes red and restarts over and over I have unplugged it and waiting on technician to arrive friday
