Forum Discussion

DusAndCour's avatar
DusAndCour
New Poster
8 years ago

30 day "grace" period to cancel?

We just moved and signed up with directv and we were told we could get at&t internet at our house. I even asked the rep to double check our address and make sure. We were promised 50mbs for $40 monthly. A week after our directv instal our rep called and said we could only get HughesNet. I know many people who have and hate HughesNet and now I know why. I am a student and mom of one and my boyfriend works swing shifts so he is home half the week. We need reliable fast insternet to stream videos, Netflix, play music for our daughter, and do homework. We were promised we would get high speeds with HughesNet and that is a lie. Also, resetting data every day for the first month is a dirty trick.
We have had HughesNet since August 2. Can I still cancel and not be charged $400?
Early Termination Fee
  • C0RR0SIVE's avatar
    C0RR0SIVE
    Associate Professor
    8 years ago

    There is technically no 30 day cancelation period anymore with Hughesnet... They got rid of that clause in the user contract several years ago.

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    8 years ago
    DusAndCour wrote:
     Also, resetting data every day for the first month is a dirty trick.

    Actually, it's a courtesy, as is alluded to in the Welcome email.  

    • DusAndCour's avatar
      DusAndCour
      New Poster
      8 years ago

      So if I try to cancel and explain that we have only had service for a week and we were told Hughesnet was the only service we could get, if  I reference the 30 day grace period from the welcome email will that help at all? 

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        8 years ago

        I think Amanda, Liz, or Aedan  will be able to answer this.  Hang in there until they get to your post....