Forum Discussion
$30 Discount for 6 months
About a year and ahalf ago, I had planned on canceling this service due to poor customer service and quite frankly very slow internet speeds. Living in a rural community I have no other choice as th...
Hi BGAL84
Thank you for waiting. After investigating further I have found the following:
January 2017: $30 discount for 6 months is offered, to be a total of $180 in discounts.
Every subsequent call generally resulted in you receiving a credit from us, totaling in excess of $600 in credits. The discount amount promised was over-fulfilled by our agents providing continuous credits between May and December of 2017. Subsequent credits are in excess. I will be unable to apply any further credit to the account.
Thank you,
Amanda
and on a final note, Amanda, I did not ask for any of the credits or what have you, your agents offered them to me. So therefore, they and your company should honor what you say your going to give, that is all I am saying. For all others that dont agree with me can stick it.
What about all my personal time that was lost? Time I can never get back...what can you offer for that?
BGAL84 wrote:What about all my personal time that was lost? Time I can never get back...what can you offer for that?
Being that it's impossible to give you back your time, I would think that an extra $430+ is not bad. The extra also works out to a little over $30 per month for thirteen months that have occurred beyond the original six month discount period.
If the issue you're experiencing is something that they have not been able to fix to your satisfaction, you always have the option of cancelling the service.
