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I have been experiencing very slow speeds since getting Hughes Satellite at the end of October 2021. After numerous phone calls (6+) and wasted hours calling support (7hrs+) Following the guidelines recommended by moderator Liz, I've performed tests via testmy.net. The tests were performed with wifi disabled (both 2.4GHz and 5GHz) and only one computer connected to the modem via a hard-wired cable. Also, my Nord VPN has been disabled. My name is George Jelaco, havefaithnow@att.net. Here are the results:
Date format: D M d Y @ g:i:s a
Type
Test Size
Score Mbps
Score MB/s
Username
Computer ID
ISP / Host
Extra Identifier
Test ID
Sun Jan 30 2022 @ 8:00:04 pm
UP
824 kB
0.74
0.09
His Name is JESUS
4.08438E+13
hughes_network_syste
74------us
wFJHLmTtz
Sun Jan 30 2022 @ 7:59:42 pm
DN
1.1 MB
0.74
0.09
His Name is JESUS
4.08438E+13
hughes_network_syste
74------us
Z_HBc8Pxm
Sun Jan 30 2022 @ 4:32:42 pm
UP
704 kB
0.74
0.09
His Name is JESUS
4.08438E+13
hughes_network_syste
74------us
-7p74NAJo
Sun Jan 30 2022 @ 4:32:21 pm
DN
2.1 MB
2.43
0.3
His Name is JESUS
4.08438E+13
hughes_network_syste
74------us
qtjoa5eRF
Sat Jan 29 2022 @ 7:17:39 pm
UP
256 kB
0.32
0.04
His Name is JESUS
2.24248E+13
hughes_network_syste
74------us
xPXXVlqbg
Sat Jan 29 2022 @ 7:17:28 pm
DN
1.4 MB
1.09
0.14
His Name is JESUS
2.24248E+13
hughes_network_syste
74------us
B3tJCJr~~
Sat Jan 29 2022 @ 12:35:39 am
UP
696 kB
0.86
0.11
His Name is JESUS
5.63151E+12
hughes_network_syste
74----seaside-or-us
Do3PNqdQJ
Sat Jan 29 2022 @ 12:35:21 am
DN
2.3 MB
2.38
0.3
His Name is JESUS
5.63151E+12
hughes_network_syste
74----seaside-or-us
ghAQJDYOc
Fri Jan 28 2022 @ 11:27:26 am
UP
808 kB
0.58
0.07
His Name is JESUS
5.63151E+12
hughes_network_syste
74----seaside-or-us
6kJexoOZ9
Fri Jan 28 2022 @ 11:27:06 am
DN
2.1 MB
2.52
0.32
His Name is JESUS
5.63151E+12
hughes_network_syste
74----seaside-or-us
kw3kKP_AC
Thu Jan 27 2022 @ 9:04:55 pm
UP
752 kB
1
0.12
His Name is JESUS
6.25256E+13
hughes_network_syste
74----seaside-or-us
GdkQQirf7
Thu Jan 27 2022 @ 9:04:40 pm
DN
1.5 MB
0.79
0.1
His Name is JESUS
6.25256E+13
hughes_network_syste
74----seaside-or-us
Iw-QE2_dH
Thu Jan 27 2022 @ 4:25:44 pm
UP
824 kB
0.96
0.12
His Name is JESUS
6.25256E+13
hughes_network_syste
74----seaside-or-us
dPWGrtivI
Thu Jan 27 2022 @ 4:25:27 pm
DN
2.3 MB
1.66
0.21
His Name is JESUS
6.25256E+13
hughes_network_syste
74----seaside-or-us
gea-jXrxD
Wed Jan 26 2022 @ 10:39:46 am
UP
784 kB
1.27
0.16
His Name is JESUS
2.51094E+13
hughes_network_syste
74----seaside-or-us
THJ8tRBbC
Wed Jan 26 2022 @ 10:39:30 am
DN
2.4 MB
2.53
0.32
His Name is JESUS
2.51094E+13
hughes_network_syste
74----seaside-or-us
qa-Eo~~GP
Tue Jan 25 2022 @ 5:07:33 pm
UP
856 kB
0.85
0.11
His Name is JESUS
1.07682E+12
hughes_network_syste
74----seaside-or-us
YxQ9TPbaF
Tue Jan 25 2022 @ 5:07:15 pm
DN
21.1 MB
10.94
1.37
His Name is JESUS
1.07682E+12
hughes_network_syste
74----seaside-or-us
N_NU2H9jc
Sun Jan 23 2022 @ 9:23:01 pm
UP
256 kB
0.33
0.04
His Name is JESUS
3.40455E+13
hughes_network_syste
74----seaside-or-us
SOQjBJi5N
Sun Jan 23 2022 @ 9:22:51 pm
DN
1.6 MB
0.73
0.09
His Name is JESUS
3.40455E+13
hughes_network_syste
74----seaside-or-us
MuPnxCeR1
Sun Jan 23 2022 @ 9:00:37 pm
UP
256 kB
0.28
0.04
His Name is JESUS
3.40455E+13
hughes_network_syste
60----seaside-or-us
5thepADIE
Sun Jan 23 2022 @ 9:00:27 pm
DN
2.3 MB
1.02
0.13
His Name is JESUS
3.40455E+13
hughes_network_syste
60----seaside-or-us
bgQZjWvBS
Sun Jan 23 2022 @ 8:47:14 pm
UP
744 kB
0.4
0.05
His Name is JESUS
3.40455E+13
hughes_network_syste
60----seaside-or-us
Fb0G1FKpE
Sun Jan 23 2022 @ 8:46:49 pm
DN
480 kB
0.48
0.06
His Name is JESUS
3.40455E+13
hughes_network_syste
60----seaside-or-us
YuMikQ5wT
Sat Jan 22 2022 @ 12:01:45 am
DN
23.8 MB
21.73
2.72
His Name is JESUS
8.7342E+13
hughes_network_syste
60------us
1GOtFP~jb
Thu Jan 20 2022 @ 11:59:09 pm
DN
1.5 MB
8.04
1
His Name is JESUS
1.14478E+13
hughes_network_syste
60----mountain_cente
A6NIibqN4
","body@stringLength":"7140","rawBody":"
I have been experiencing very slow speeds since getting Hughes Satellite at the end of October 2021. After numerous phone calls (6+) and wasted hours calling support (7hrs+) Following the guidelines recommended by moderator Liz, I've performed tests via testmy.net. The tests were performed with wifi disabled (both 2.4GHz and 5GHz) and only one computer connected to the modem via a hard-wired cable. Also, my Nord VPN has been disabled. My name is George Jelaco, havefaithnow@att.net. Here are the results:
Date format: D M d Y @ g:i:s a
Type
Test Size
Score Mbps
Score MB/s
Username
Computer ID
ISP / Host
Extra Identifier
Test ID
Sun Jan 30 2022 @ 8:00:04 pm
UP
824 kB
0.74
0.09
His Name is JESUS
4.08438E+13
hughes_network_syste
74------us
wFJHLmTtz
Sun Jan 30 2022 @ 7:59:42 pm
DN
1.1 MB
0.74
0.09
His Name is JESUS
4.08438E+13
hughes_network_syste
74------us
Z_HBc8Pxm
Sun Jan 30 2022 @ 4:32:42 pm
UP
704 kB
0.74
0.09
His Name is JESUS
4.08438E+13
hughes_network_syste
74------us
-7p74NAJo
Sun Jan 30 2022 @ 4:32:21 pm
DN
2.1 MB
2.43
0.3
His Name is JESUS
4.08438E+13
hughes_network_syste
74------us
qtjoa5eRF
Sat Jan 29 2022 @ 7:17:39 pm
UP
256 kB
0.32
0.04
His Name is JESUS
2.24248E+13
hughes_network_syste
74------us
xPXXVlqbg
Sat Jan 29 2022 @ 7:17:28 pm
DN
1.4 MB
1.09
0.14
His Name is JESUS
2.24248E+13
hughes_network_syste
74------us
B3tJCJr~~
Sat Jan 29 2022 @ 12:35:39 am
UP
696 kB
0.86
0.11
His Name is JESUS
5.63151E+12
hughes_network_syste
74----seaside-or-us
Do3PNqdQJ
Sat Jan 29 2022 @ 12:35:21 am
DN
2.3 MB
2.38
0.3
His Name is JESUS
5.63151E+12
hughes_network_syste
74----seaside-or-us
ghAQJDYOc
Fri Jan 28 2022 @ 11:27:26 am
UP
808 kB
0.58
0.07
His Name is JESUS
5.63151E+12
hughes_network_syste
74----seaside-or-us
6kJexoOZ9
Fri Jan 28 2022 @ 11:27:06 am
DN
2.1 MB
2.52
0.32
His Name is JESUS
5.63151E+12
hughes_network_syste
74----seaside-or-us
kw3kKP_AC
Thu Jan 27 2022 @ 9:04:55 pm
UP
752 kB
1
0.12
His Name is JESUS
6.25256E+13
hughes_network_syste
74----seaside-or-us
GdkQQirf7
Thu Jan 27 2022 @ 9:04:40 pm
DN
1.5 MB
0.79
0.1
His Name is JESUS
6.25256E+13
hughes_network_syste
74----seaside-or-us
Iw-QE2_dH
Thu Jan 27 2022 @ 4:25:44 pm
UP
824 kB
0.96
0.12
His Name is JESUS
6.25256E+13
hughes_network_syste
74----seaside-or-us
dPWGrtivI
Thu Jan 27 2022 @ 4:25:27 pm
DN
2.3 MB
1.66
0.21
His Name is JESUS
6.25256E+13
hughes_network_syste
74----seaside-or-us
gea-jXrxD
Wed Jan 26 2022 @ 10:39:46 am
UP
784 kB
1.27
0.16
His Name is JESUS
2.51094E+13
hughes_network_syste
74----seaside-or-us
THJ8tRBbC
Wed Jan 26 2022 @ 10:39:30 am
DN
2.4 MB
2.53
0.32
His Name is JESUS
2.51094E+13
hughes_network_syste
74----seaside-or-us
qa-Eo~~GP
Tue Jan 25 2022 @ 5:07:33 pm
UP
856 kB
0.85
0.11
His Name is JESUS
1.07682E+12
hughes_network_syste
74----seaside-or-us
YxQ9TPbaF
Tue Jan 25 2022 @ 5:07:15 pm
DN
21.1 MB
10.94
1.37
His Name is JESUS
1.07682E+12
hughes_network_syste
74----seaside-or-us
N_NU2H9jc
Sun Jan 23 2022 @ 9:23:01 pm
UP
256 kB
0.33
0.04
His Name is JESUS
3.40455E+13
hughes_network_syste
74----seaside-or-us
SOQjBJi5N
Sun Jan 23 2022 @ 9:22:51 pm
DN
1.6 MB
0.73
0.09
His Name is JESUS
3.40455E+13
hughes_network_syste
74----seaside-or-us
MuPnxCeR1
Sun Jan 23 2022 @ 9:00:37 pm
UP
256 kB
0.28
0.04
His Name is JESUS
3.40455E+13
hughes_network_syste
60----seaside-or-us
5thepADIE
Sun Jan 23 2022 @ 9:00:27 pm
DN
2.3 MB
1.02
0.13
His Name is JESUS
3.40455E+13
hughes_network_syste
60----seaside-or-us
bgQZjWvBS
Sun Jan 23 2022 @ 8:47:14 pm
UP
744 kB
0.4
0.05
His Name is JESUS
3.40455E+13
hughes_network_syste
60----seaside-or-us
Fb0G1FKpE
Sun Jan 23 2022 @ 8:46:49 pm
DN
480 kB
0.48
0.06
His Name is JESUS
3.40455E+13
hughes_network_syste
60----seaside-or-us
YuMikQ5wT
Sat Jan 22 2022 @ 12:01:45 am
DN
23.8 MB
21.73
2.72
His Name is JESUS
8.7342E+13
hughes_network_syste
60------us
1GOtFP~jb
Thu Jan 20 2022 @ 11:59:09 pm
DN
1.5 MB
8.04
1
His Name is JESUS
1.14478E+13
hughes_network_syste
60----mountain_cente
A6NIibqN4
","kudosSumWeight":1,"postTime":"2022-01-30T23:14:19.583-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:internet","text":"internet","time":"2017-03-26T17:36:33.835-04:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Performance","text":"Performance","time":"2017-03-09T08:01:18.409-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":4,"currentRevision":{"__ref":"Revision:revision:136645_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":6124},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"I have been experiencing very slow speeds since getting Hughes Satellite at the end of October 2021. 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However, the tests need to be run as indicated in the instructions. I would run more tests, but being sure to follow the protocol. Please be sure to use the correct test sizes (25MB for download and 4MB for upload).
To help the HughesNet Customer Service Reps get a head start on your speed concerns, please create a testmy.net account (if you do not already have one) and, while signed into that account, perform a batch of 3-5 tests during different parts of the day, then share your testmy.net \"My Results\" page URL with us here. A batch each in the morning, afternoon and evening is the most ideal, but the reps are well aware that not everyone can do this, so please just run a batch when you can.
Most important points to remember during this test: -do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used) -disable the WiFi in the HT2000W modem while the speed tests are being performed -the testing device should be the ONLY device connected to the HughesNet modem while testing -use the manual 25MB size download test file -if testing upload instead of download, use the manual 4MB size upload test file -space each test in the batch at least 5 minutes apart -post your testmy results URL here, it may look something like http://testmy.net/quickstats/yourusername
For a more in depth guide on running the tests, please see this site.
The Reps are on M-F from approximately 9AM to 6PM EST. They will be the ones to address your speed issues, but they will need these tests to do so.
If you don't know how to disable the WiFi in the HT2000W modem, please see \"How do I manage my built-in WiFi modem?\" in this PDF. Please be sure to click \"Save Settings\" after unchecking \"SSID Enable\" for each of the four tabs individually (2.4Ghz, then 2.4Ghz Guest, then 5Ghz, then 5Ghz Guest).
However, the tests need to be run as indicated in the instructions. I would run more tests, but being sure to follow the protocol. Please be sure to use the correct test sizes (25MB for download and 4MB for upload).
To help the HughesNet Customer Service Reps get a head start on your speed concerns, please create a testmy.net account (if you do not already have one) and, while signed into that account, perform a batch of 3-5 tests during different parts of the day, then share your testmy.net \"My Results\" page URL with us here. A batch each in the morning, afternoon and evening is the most ideal, but the reps are well aware that not everyone can do this, so please just run a batch when you can.
Most important points to remember during this test: -do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used) -disable the WiFi in the HT2000W modem while the speed tests are being performed -the testing device should be the ONLY device connected to the HughesNet modem while testing -use the manual 25MB size download test file -if testing upload instead of download, use the manual 4MB size upload test file -space each test in the batch at least 5 minutes apart -post your testmy results URL here, it may look something like http://testmy.net/quickstats/yourusername
For a more in depth guide on running the tests, please see this site.
The Reps are on M-F from approximately 9AM to 6PM EST. They will be the ones to address your speed issues, but they will need these tests to do so.
If you don't know how to disable the WiFi in the HT2000W modem, please see \"How do I manage my built-in WiFi modem?\" in this PDF. Please be sure to click \"Save Settings\" after unchecking \"SSID Enable\" for each of the four tabs individually (2.4Ghz, then 2.4Ghz Guest, then 5Ghz, then 5Ghz Guest).
Thanks Gabe for the guidance. I have followed the following directions:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used) -disable the WiFi in the HT2000W modem while the speed tests are being performed -the testing device should be the ONLY device connected to the HughesNet modem while testing -use the manual 25MB size download test file -if testing upload instead of download, use the manual 4MB size upload test file -space each test in the batch at least 5 minutes apart
I feel I was misled about the service by the phone sales rep who placed my order, and since the beginning of this account I have not even come close to the salesperson promised speed. As a matter of fact I have only been provided with an average of 16% of the speed I agreed to in our contract. After 3 months of calls and suffering with these terrible speeds, I would like to terminate my contract and request a sales call review and assist with any early termination fees. Thanks, I look forward to Hughes acting honorably and doing the right thing. Please advise.
Thanks Gabe for the guidance. I have followed the following directions:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used) -disable the WiFi in the HT2000W modem while the speed tests are being performed -the testing device should be the ONLY device connected to the HughesNet modem while testing -use the manual 25MB size download test file -if testing upload instead of download, use the manual 4MB size upload test file -space each test in the batch at least 5 minutes apart
I feel I was misled about the service by the phone sales rep who placed my order, and since the beginning of this account I have not even come close to the salesperson promised speed. As a matter of fact I have only been provided with an average of 16% of the speed I agreed to in our contract. After 3 months of calls and suffering with these terrible speeds, I would like to terminate my contract and request a sales call review and assist with any early termination fees. Thanks, I look forward to Hughes acting honorably and doing the right thing. Please advise.
George, if the call is still available the HughesNet reps on this site (Liz , Remy , Damian )will pull it and listen to what the rep told you and what you replied, and will then advise as to next steps. Turnaround may take 7 business days, sometimes less, sometimes more, and they will contact you on this site when they've completed their investigation.
I feel I was misled about the service by the phone sales rep who placed my order, and since the beginning of this account I have not even come close to the salesperson promised speed. As a matter of fact I have only been provided with an average of 16% of the speed I agreed to in our contract. After 3 months of calls and suffering with these terrible speeds, I would like to terminate my contract and request a sales call review and assist with any early termination fees. Thanks, I look forward to Hughes acting honorably and doing the right thing. Please advise.
George, if the call is still available the HughesNet reps on this site ( , , )will pull it and listen to what the rep told you and what you replied, and will then advise as to next steps. Turnaround may take 7 business days, sometimes less, sometimes more, and they will contact you on this site when they've completed their investigation.
I feel I was misled about the service by the phone sales rep who placed my order, and since the beginning of this account I have not even come close to the salesperson promised speed. As a matter of fact I have only been provided with an average of 16% of the speed I agreed to in our contract. After 3 months of calls and suffering with these terrible speeds, I would like to terminate my contract and request a sales call review and assist with any early termination fees. Thanks, I look forward to Hughes acting honorably and doing the right thing. Please advise.
George & Noemi Jelaco
havefaithnow@att.net
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Hi George,
\n
\n
Thank you so much for your patience, please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.
Thank you so much for your patience, please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.
\n
\n
-Liz
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