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HughesIsPitiful's avatar
HughesIsPitiful
Freshman
3 years ago

Sample 30 recent testmy.net tests- SLOWWWW

I have been experiencing very slow speeds since getting Hughes Satellite at the end of October 2021. After numerous phone calls (6+) and wasted hours calling support (7hrs+) Following the guidelines recommended by moderator Liz, I've performed tests via testmy.net. The tests were performed with wifi disabled (both 2.4GHz and 5GHz) and only one computer connected to the modem via a hard-wired cable.  Also, my Nord VPN has been disabled. My name is George Jelaco, havefaithnow@att.net. Here are the results:

Date format: D M d Y @ g:i:s aTypeTest SizeScore MbpsScore MB/sUsernameComputer IDISP / HostExtra IdentifierTest ID 
           
Sun Jan 30 2022 @ 8:00:04 pmUP824 kB0.740.09His Name is JESUS4.08438E+13hughes_network_syste74------uswFJHLmTtz 
Sun Jan 30 2022 @ 7:59:42 pmDN1.1 MB0.740.09His Name is JESUS4.08438E+13hughes_network_syste74------usZ_HBc8Pxm 
Sun Jan 30 2022 @ 4:32:42 pmUP704 kB0.740.09His Name is JESUS4.08438E+13hughes_network_syste74------us-7p74NAJo 
Sun Jan 30 2022 @ 4:32:21 pmDN2.1 MB2.430.3His Name is JESUS4.08438E+13hughes_network_syste74------usqtjoa5eRF 
Sat Jan 29 2022 @ 7:17:39 pmUP256 kB0.320.04His Name is JESUS2.24248E+13hughes_network_syste74------usxPXXVlqbg 
Sat Jan 29 2022 @ 7:17:28 pmDN1.4 MB1.090.14His Name is JESUS2.24248E+13hughes_network_syste74------usB3tJCJr~~ 
Sat Jan 29 2022 @ 12:35:39 amUP696 kB0.860.11His Name is JESUS5.63151E+12hughes_network_syste74----seaside-or-usDo3PNqdQJ 
Sat Jan 29 2022 @ 12:35:21 amDN2.3 MB2.380.3His Name is JESUS5.63151E+12hughes_network_syste74----seaside-or-usghAQJDYOc 
Fri Jan 28 2022 @ 11:27:26 amUP808 kB0.580.07His Name is JESUS5.63151E+12hughes_network_syste74----seaside-or-us6kJexoOZ9 
Fri Jan 28 2022 @ 11:27:06 amDN2.1 MB2.520.32His Name is JESUS5.63151E+12hughes_network_syste74----seaside-or-uskw3kKP_AC 
Thu Jan 27 2022 @ 9:04:55 pmUP752 kB10.12His Name is JESUS6.25256E+13hughes_network_syste74----seaside-or-usGdkQQirf7 
Thu Jan 27 2022 @ 9:04:40 pmDN1.5 MB0.790.1His Name is JESUS6.25256E+13hughes_network_syste74----seaside-or-usIw-QE2_dH 
Thu Jan 27 2022 @ 4:25:44 pmUP824 kB0.960.12His Name is JESUS6.25256E+13hughes_network_syste74----seaside-or-usdPWGrtivI 
Thu Jan 27 2022 @ 4:25:27 pmDN2.3 MB1.660.21His Name is JESUS6.25256E+13hughes_network_syste74----seaside-or-usgea-jXrxD 
Wed Jan 26 2022 @ 10:39:46 amUP784 kB1.270.16His Name is JESUS2.51094E+13hughes_network_syste74----seaside-or-usTHJ8tRBbC 
Wed Jan 26 2022 @ 10:39:30 amDN2.4 MB2.530.32His Name is JESUS2.51094E+13hughes_network_syste74----seaside-or-usqa-Eo~~GP 
Tue Jan 25 2022 @ 5:07:33 pmUP856 kB0.850.11His Name is JESUS1.07682E+12hughes_network_syste74----seaside-or-usYxQ9TPbaF 
Tue Jan 25 2022 @ 5:07:15 pmDN21.1 MB10.941.37His Name is JESUS1.07682E+12hughes_network_syste74----seaside-or-usN_NU2H9jc 
Sun Jan 23 2022 @ 9:23:01 pmUP256 kB0.330.04His Name is JESUS3.40455E+13hughes_network_syste74----seaside-or-usSOQjBJi5N 
Sun Jan 23 2022 @ 9:22:51 pmDN1.6 MB0.730.09His Name is JESUS3.40455E+13hughes_network_syste74----seaside-or-usMuPnxCeR1 
Sun Jan 23 2022 @ 9:00:37 pmUP256 kB0.280.04His Name is JESUS3.40455E+13hughes_network_syste60----seaside-or-us5thepADIE 
Sun Jan 23 2022 @ 9:00:27 pmDN2.3 MB1.020.13His Name is JESUS3.40455E+13hughes_network_syste60----seaside-or-usbgQZjWvBS 
Sun Jan 23 2022 @ 8:47:14 pmUP744 kB0.40.05His Name is JESUS3.40455E+13hughes_network_syste60----seaside-or-usFb0G1FKpE 
Sun Jan 23 2022 @ 8:46:49 pmDN480 kB0.480.06His Name is JESUS3.40455E+13hughes_network_syste60----seaside-or-usYuMikQ5wT 
Sat Jan 22 2022 @ 12:01:45 amDN23.8 MB21.732.72His Name is JESUS8.7342E+13hughes_network_syste60------us1GOtFP~jb 
Thu Jan 20 2022 @ 11:59:09 pmDN1.5 MB8.041His Name is JESUS1.14478E+13hughes_network_syste

60----mountain_cente

A6NIibqN4 
internet
Performance
  • Liz's avatar
    Liz
    3 years ago

    Hi George,

     

    Thank you so much for your patience, please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.

     

    -Liz

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    3 years ago

    HughesIsPitiful 

     

    This is the link.  

     

    https://testmy.net/quickstats/His%20Name%20is%20JESUS

     

    However, the tests need to be run as indicated in the instructions.  I would run more tests, but being sure to follow the protocol.   Please be sure to use the correct test sizes (25MB for download and 4MB for upload).

     

    ------------------------------------------------------------------------------------------------

     

    To help the HughesNet Customer Service Reps get a head start on your speed concerns, please create a testmy.net account (if you do not already have one) and, while signed into that account, perform a batch of 3-5 tests during different parts of the day, then share your testmy.net "My Results" page URL with us here. A batch each in the morning, afternoon and evening is the most ideal, but the reps are well aware that not everyone can do this, so please just run a batch when you can.

    Most important points to remember during this test:
    -do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
    -disable the WiFi in the HT2000W modem while the speed tests are being performed
    -the testing device should be the ONLY device connected to the HughesNet modem while testing
    -use the manual 25MB size download test file
    -if testing upload instead of download, use the manual 4MB size upload test file
    -space each test in the batch at least 5 minutes apart
    -post your testmy results URL here, it may look something like http://testmy.net/quickstats/yourusername

    For a more in depth guide on running the tests, please see this site.

    The Reps are on M-F from approximately 9AM to 6PM EST. They will be the ones to address your speed issues, but they will need these tests to do so.

    If you don't know how to disable the WiFi in the HT2000W modem, please see "How do I manage my built-in WiFi modem?" in this PDF. Please be sure to click "Save Settings" after unchecking "SSID Enable" for each of the four tabs individually (2.4Ghz, then 2.4Ghz Guest, then 5Ghz, then 5Ghz Guest).

    • HughesIsPitiful's avatar
      HughesIsPitiful
      Freshman
      3 years ago

      Thanks Gabe for the guidance. I have followed the following directions:

       

      -do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
      -disable the WiFi in the HT2000W modem while the speed tests are being performed
      -the testing device should be the ONLY device connected to the HughesNet modem while testing
      -use the manual 25MB size download test file
      -if testing upload instead of download, use the manual 4MB size upload test file
      -space each test in the batch at least 5 minutes apart

      -disconnected Nord VPN

       

      My test results link is: https://testmy.net/quickstats/His%20Name%20is%20JESUS

       

      I feel I was misled about the service by the phone sales rep who placed my order, and since the beginning of this account I have not even come close to the salesperson promised speed. As a matter of fact I have only been provided with an average of 16% of the speed I agreed to in our contract. After 3 months of calls and suffering with these terrible speeds, I would like to terminate my contract and request a sales call review and assist with any early termination fees. Thanks, I look forward to Hughes acting honorably and doing the right thing. Please advise.

      George & Noemi Jelaco

      havefaithnow@att.net

       

       

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        3 years ago

        George, if the call is still available the HughesNet reps on this site (Liz , Remy , Damian )will pull it and listen to what the rep told you and what you replied, and will then advise as to next steps.  Turnaround may take 7 business days, sometimes less, sometimes more, and they will contact you on this site when they've completed their investigation.

         


        I feel I was misled about the service by the phone sales rep who placed my order, and since the beginning of this account I have not even come close to the salesperson promised speed. As a matter of fact I have only been provided with an average of 16% of the speed I agreed to in our contract. After 3 months of calls and suffering with these terrible speeds, I would like to terminate my contract and request a sales call review and assist with any early termination fees. Thanks, I look forward to Hughes acting honorably and doing the right thing. Please advise.

        George & Noemi Jelaco

        havefaithnow@att.net