Forum Discussion

BGAL84's avatar
BGAL84
Freshman
7 years ago

$30 Discount for 6 months

About a year and ahalf ago, I had planned on canceling this service due to poor customer service and quite frankly very slow internet speeds.  Living in a rural community I have no other choice as th...
  • Amanda's avatar
    Amanda
    7 years ago

    Hi BGAL84

     

    Thank you for waiting. After investigating further I have found the following:

     

    January 2017: $30 discount for 6 months is offered, to be a total of $180 in discounts.

     

    Every subsequent call generally resulted in you receiving a credit from us, totaling in excess of $600 in credits. The discount amount promised was over-fulfilled by our agents providing continuous credits between May and December of 2017. Subsequent credits are in excess. I will be unable to apply any further credit to the account.

     

     

    Thank you,

    Amanda

  • BGAL84's avatar
    BGAL84
    7 years ago

    and on a final note, Amanda, I did not ask for any of the credits or what have you, your agents offered them to me.  So therefore, they and your company should honor what you say your going to give, that is all I am saying. For all others that dont agree with me can stick it.

Amanda's avatar
Amanda
Moderator

I agree, Reggie.

 

BGAL84, on a file note, I must reiterate that we will not be able to provide anymore credits or discounts to your account for quite some time. Our call center agents have already provided more than necessary.

 

~Amanda

BGAL84's avatar
BGAL84
Freshman
7 years ago

and on a final note, Amanda, I did not ask for any of the credits or what have you, your agents offered them to me.  So therefore, they and your company should honor what you say your going to give, that is all I am saying. For all others that dont agree with me can stick it.