Forum Discussion
Abuse of suspended account status
In May 2020 I wanted to cancel my account because I am not currently living at that address. A HughesNet representative convinced me instead to put the account into Suspended status - it was free, an...
"In June 2021 HughesNet unilaterally reactivated my account without telling me, and began billing me again, auto-debiting the charges without my approval."
You grant them approval via the subscriber agreement. Read Part III, Section 6.1, which states, in part, that "You agree to pay all applicable taxes and Universal Service assessments related to your use of the Service or the use of the Service by users of your account. Information on charges and surcharges (if any) that are to be paid to us and are incurred by you or by users of your account will be made available to you on the Website, and you agree that this is sufficient notice for all purposes as to charges incurred and paid or to be paid to us."
They do not need any extra approval or permissions; they inform you of charges through the Website, where you can see your monthly invoice and your account status.
You can only cancel your account via phone. To cancel, you will need to call 866-347-3292. They are not open 24/7. Try them during business hours M-F.
