Account Hacked
My email account was hacked 4 times within a 5 day period. We had to keep calling and having the password reset and were told that someone else was chatting and calling and having it reset every tim...
Forum Discussion
Rchadwick,
Thank you for reaching out to us here in the community. I want you to know that I take your situation very seriously and have already opened a case here in our corporate office for investigation. An alert has already been placed on the account regarding this situation. I will get this to the right people and get this resolved for you.
Thank you,
Amanda
I haven't received any answer about changing this account to paper billing and the fact I had to cancel my credit card over this. I printed off my most recent activity and it appears to have been changed due to there no longer being a credit card, but the billing amount is $13 more than last month which makes no sense. I shouldn't have to pay to have a paper bill when you gave my personal information away to a hacker.
Rchadwick,
I am sorry for not being able to get you more information sooner, I only received an update just moments ago. Please expect a private message from me with more information. You will see it marked on the top right of the page in a red circle over an envelope icon.
Amanda
So Chase just called me and says that Hughes is still demanding payment for this fraudulent charge. Can you please give me a status on this? I am not going to pay the $600 ever.
RChadwick,
I reached out to you at the end of last month in a private message (click on the envelope icon on the right hand side of the page) explaining that we were able to get the credit/refund approved but needed to know if a paper check was acceptable or if you wanted to put your card back on so we can send a direct refund to the card. I didn't hear back, so I didn't issue a refund. My private messages are dated September 27th at 2:40PM EST.
The only reason that the payment is still being requested is because you reversed the charge so now it appears as an outstanding balance on your HughesNet account. If I would have heard back from you last month you wouldn't have needed to reverse the payment. In any case, we're applying the credit to cancel out the pending reversal charge. Going forward you should not see that charge on your account any longer.
Amanda
