Forum Discussion
New account modem problems
I signed up for Hughesnet about 3 weeks ago. The wifi worked for about a week, and then stopped working. The system light on the modem (second one from the top) no longer lights, so I think it is a modem problem. Please advise.
The problems were solved. The tech missed the first appointment due to a break down, but showed up the next day and got the service repaired. Apparently the initial installer had failed to tighten the bolts on the satellite dish, and the modem had a problem as well, so he replaced it. I'm happy that after a month I have service again. Thanks for your help.
If you haven't tried already, try power cycling your modem. That's unplugging it from the wall outlet, waiting for at least 30 seconds, then plugging it back in. Then give the modem about five minutes to be fully back up and ready, and then see if you can connect.
Just in case, please DO NOT reset the modem using the reset button on the back. This should only be done under the direction of a HughesNet rep, and then only in the manner they instruct, as doing so improperly or under the wrong instance can cause more harm than good. I only mention this in a preemptive manner.
Yes, I've tried that at least half a dozen times on different days. No luck. Also e-mailed tech support but didn't get a usefule or even relevant response. So still waiting and paying for a service I can't use. Very frustrating.
- Same happened to me an hour after the install was complete. Called tech support the next morning. Had me try the usual reboot (unplug, wait, plug back in) Tech came a few days later. Had to re-align the dish, probably because it was very windy that night.
I called tech support but didn't get an answer. Same with "live" chat. Tried e-mail and got a canned response that didn't address the problem and then got no response to my further inquiry.
Calling right now can be frustrating, as the reps are not only bogged down with an increase in service calls due to the pandemic related, much higher system load, they're also shorthanded due to the same.
That power cycling didn't help is telling. The reps here will likely be able to help you. Hopefully they'll reply today, as they aren't on here during the weekends. I'll tag a couple so they are sure to see this thread.
