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Greg3's avatar
Greg3
Freshman
6 years ago

account information doesn't make sense DATA tokens issue

Checked my account information. Found several issues I don't understand. On 1/10 I had 16.2 GB of token data left. On 1/19 it was 0.  Why was the token data removed?  I still have 60% of my plan data...
Greg3's avatar
Greg3
Freshman
6 years ago
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Know you are busy helping others with issues, but wanted to check and see if you have gotten an answer yet about my issue.  I had sent a message to support about this on Jan 20th, and another on the 25th, before I came to the community.  I never got a reply to those messages I sent to support, so just want to let you know how greatful I am for the time and effort you have used on my behalf with this problem. All that being said, this issue has been going on for almost 2 weeks.

Liz's avatar
Liz
Moderator
6 years ago
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Good morning Greg,

 

The engineers haven't seen anything of concern in the system. If you have any other concerns, please don't hesitate to reach out again.

 

Thanks,

Liz

 

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information doesn't make sense DATA tokens issue","id":"message:118920","revisionNum":1,"repliesCount":12,"author":{"__ref":"User:user:97419"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AccountandBilling"},"conversation":{"__ref":"Conversation:conversation:118920"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:118920"},"body@stripHtml({\"truncateLength\":200})":" Checked my account information. Found several issues I don't understand. On 1/10 I had 16.2 GB of token data left. On 1/19 it was 0.  Why was the token data removed?  I still have 60% of my plan data...","body@stringLength":"412","rawBody":"

Checked my account information. Found several issues I don't understand. On 1/10 I had 16.2 GB of token data left. On 1/19 it was 0.  Why was the token data removed?  I still have 60% of my plan data remaining.  Issue seems to have happened between 1/18-1/19. I would like to be clear, I sent a e-mail about this issue several days ago, (never got an answer) and sent another message today.

","kudosSumWeight":0,"postTime":"2020-01-25T18:49:58.141-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:118920_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":4485},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:118920":{"__typename":"Conversation","id":"conversation:118920","solved":false,"topic":{"__ref":"ForumTopicMessage:message:118920"},"lastPostingActivityTime":"2020-02-21T10:23:37.811-05:00","lastPostTime":"2020-02-21T10:23:37.811-05:00","unreadReplyCount":12,"isSubscribed":false},"ModerationData:moderation_data:118920":{"__typename":"ModerationData","id":"moderation_data:118920","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:118920_1":{"__typename":"Revision","id":"revision:118920_1","lastEditTime":"2020-01-25T18:49:58.141-05:00"},"ForumReplyMessage:message:119740":{"__typename":"ForumReplyMessage","id":"message:119740","conversation":{"__ref":"Conversation:conversation:118920"},"author":{"__ref":"User:user:16464"},"revisionNum":1,"uid":119740,"depth":7,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"subject":"Re: account information doesn't make sense DATA tokens issue","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:119740"},"parent":{"__ref":"ForumReplyMessage:message:119066"},"body":"

Good morning Greg,

\n\n

 

\n\n

The engineers haven't seen anything of concern in the system. If you have any other concerns, please don't hesitate to reach out again.

\n\n

 

\n\n

Thanks,

\n\n

Liz

\n\n

 

","body@stringLength":"242","rawBody":"

Good morning Greg,

\n\n

 

\n\n

The engineers haven't seen anything of concern in the system. If you have any other concerns, please don't hesitate to reach out again.

\n\n

 

\n\n

Thanks,

\n\n

Liz

\n\n

 

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Know you are busy helping others with issues, but wanted to check and see if you have gotten an answer yet about my issue.  I had sent a message to support about this on Jan 20th, and another on the 25th, before I came to the community.  I never got a reply to those messages I sent to support, so just want to let you know how greatful I am for the time and effort you have used on my behalf with this problem. All that being said, this issue has been going on for almost 2 weeks.

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Know you are busy helping others with issues, but wanted to check and see if you have gotten an answer yet about my issue.  I had sent a message to support about this on Jan 20th, and another on the 25th, before I came to the community.  I never got a reply to those messages I sent to support, so just want to let you know how greatful I am for the time and effort you have used on my behalf with this problem. All that being said, this issue has been going on for almost 2 weeks.

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