Forum Discussion

Parough3's avatar
Parough3
Freshman
6 years ago

Amount I paid is different than deducted

When I paid my invoice amount of $80.73, how is it that $85.73 was deducted from my account? Then later, another $1.00 later? I called the billing department, and the very I knowledgeable rep. was not able to tell me why. I was informed that my bill would stay at $80.73. I also want to know what the other dollar was for???
  • Liz's avatar
    Liz
    6 years ago

    Good morning Parough3,

     

    Thanks for reaching out. Let's go over your bill together so we make sure we're on the same page. To view a break down of your bill, please log into the Support Center: http://supportcenter.myhughesnet.com and follow the instructions here: http://hninfo.us/viewbill

     

    The itemized bill can be found when you open the bill and click the "Account Charges" link in the bottom left corner.

     

    Then we'll see this: 

    The service plan fee, equipment lease fee, and tax add up to the $80.73 you mentioned. The $5 difference in question is that invoice charge. Subscribers not on auto-pay are charged $5 monthly to have their bill physically mailed to them.

     

    Hope that made sense and clears things up for you. Now you know how to check your bill if you are curious about your charges.

     

     

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    6 years ago

    Do you get a paper invoice? I think they charge $5 for that.

    The dollar deduction is probably part of the card  pre-authorization process. That gets put back in.

    Did you check your invoice online?  You can do so here: https://my.hughesnet.com/myaccount

    Click My Bill to see the invoice. 

     

    Parough3 wrote:
    When I paid my invoice amount of $80.73, how is it that $85.73 was deducted from my account? Then later, another $1.00 later? I called the billing department, and the very I knowledgeable rep. was not able to tell me why. I was informed that my bill would stay at $80.73. I also want to know what the other dollar was for???

     

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      6 years ago
      maratsade wrote: 

      The dollar deduction is probably part of the card  pre-authorization process. That gets put back in. 

      Yep.  It's the same for me every month.  I believe the amount of time varies by financial institution, but the hold on the dollar with mine drops off in five to seven business days.

  • Liz's avatar
    Liz
    Moderator
    6 years ago

    Good morning Parough3,

     

    Thanks for reaching out. Let's go over your bill together so we make sure we're on the same page. To view a break down of your bill, please log into the Support Center: http://supportcenter.myhughesnet.com and follow the instructions here: http://hninfo.us/viewbill

     

    The itemized bill can be found when you open the bill and click the "Account Charges" link in the bottom left corner.

     

    Then we'll see this: 

    The service plan fee, equipment lease fee, and tax add up to the $80.73 you mentioned. The $5 difference in question is that invoice charge. Subscribers not on auto-pay are charged $5 monthly to have their bill physically mailed to them.

     

    Hope that made sense and clears things up for you. Now you know how to check your bill if you are curious about your charges.