Forum Discussion

mkuehner's avatar
mkuehner
Freshman
8 years ago

Billing email keeps changing

I have had problems with my billing being sent to the wrong email account since before December 2016.  I have contacted Hughes at least 3 or 4 times, with 3 different case numbers,and have also chang...
  • Amanda's avatar
    Amanda
    8 years ago

    Hello! 

     

    Good news, they found the problem! It's an weird wacky process with the unsubscribe feature that is causing this. They will be getting it fixed up soon, I appreciate your patience.

     

    Thank you,

    Amanda

Amanda's avatar
Amanda
Moderator

Hello

 

I changed it in our notification database and our old database just to be sure. Please let me know if it reverts back. 

 

~Amanda

mkuehner's avatar
mkuehner
Freshman
8 years ago

Amanda,

Thanks for the help.  hopefully this will work. 

  • Amanda's avatar
    Amanda
    Moderator
    8 years ago

    Hi mkuehner,

     

    Just wanted to pop in and say I checked on the e-mail today and see it reverted back. For some reason the billing system thinks that the e-mail is invalid. I will get with our billing team today to see what is going on. I appreciate your patience.

     

    Amanda

    • mkuehner's avatar
      mkuehner
      Freshman
      8 years ago

      Hi Amanda,

      I checked yesterday and the email was correct then I checked today and it has gone back to the wrong email. 

      • Amanda's avatar
        Amanda
        Moderator
        8 years ago

        Thanks, I have e-mailed our billing team again to see why the address keeps appearing invalid. I will let you know about any updates I recieve.

         

        Amanda