Forum Discussion
Billing Theft - Fraud Investigation Claim Opened
On 3-6-17 I paid my internet bill, which is $96.48, with my Debit Card online, like i have for the past 12 months. I receieve paper statements in the mail monthly. On 3-17-17 my card was charged in t...
Hello bradn863,
Welcome to the community and thank you for posting. What Gwalk described sounds like what happened in your case. I can certainly credit your account back from the trouble.
If you decide to pay online again, please double-check that option that Gwalk circled in his screenshot to make sure you're not saving that card for future payments; this way we can avoid a similar situation in the future.
Edit:
I've credited your account for the amount requested; this is documented in case #103212021.
I was told by customer service this morning that since we have a credit card on file Hugesnet has the right to automatically withdrawl the funds! which is FRAUD!!!!!
Rebeccadoan,
Please create a new thread, also, legal threats, and threats of contacting the B.B.B. don't work so great here.
As for fraud, no, it's not, it is stated in the contract that Hughesnet can use any card stored on file for payments. Whether you ever read the contract or not (sorry, but most people just don't read such things, thinking it's all mumbo jumbo) is another story.Rebeccodoan,
In respect to method of payment, the HughesNet Subscriber agreement states in part:
1.4 METHOD OF PAYMENT.
Except where additional methods of payment are specifically required or permitted under applicable law or regulation, or where Hughes explicitly and in advance permits another method of payment, you agree that you will provide a major credit or charge card (i.e., MasterCard, Visa, American Express, or Discover) that Hughes may charge for all Service fees or other amounts payable under this Agreement (including Early Termination Fees and Unreturned Equipment Fees). You hereby authorize automatic credit or charge card billing by Hughes for all such charges. You further agree that the charges described above will be billed to the credit or charge card that you have provided when you applied for the Service.
The complete Subscriber Agreement can be read here:
http://legal.hughesnet.com/SubAgree-01-01-15.cfm
I just caught Hughes in collecting unauthorized charges for a since-cancelled residential service. Hughes refused to refund but is supposed to apply a credit to my epic fail business enterprise service. Hughes is a bad actor - their salesmen are clowns. Tech will refere me to billing and vice-versa. Hughes is a joke.
